What is Starling?
Starling is a digital bank started in 2013. It is one of the oldest of the digital banks established in Berlin and now also available in the UK.
Starling is a great option if you live in the UK. It could easily replace your old bank. Also ideal for UK based travelers.
Starling Review 2019
Starling fees
Account opening and maintenance fee
At Starling, account opening is free and maintaining your account is also free. There is no monthly cost to that.
Card fees
Cost of Starling bank card with delivery is also free.
ATM fees
Withdrawing money with Starling from any ATM is free.
Transfer fee
Transferring money in the same currency as your Starling account is free. The international transfer has a £0.30-5.50 fee.
Currency exchange fee
Starling also applies a 0.4% currency exchange fee for international transfers.
Starling Review 2019
Starling pros and cons
Pros
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Has a banking license (deposit guarantee, direct debits and standing orders)
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No limit on foreign ATM withdrawals
Cons
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Only available to UK residents
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Took 4 interactions with customer support until they could solve a non-standard problem
Starling Review 2019
Starling vs. Monzo
| Starling |
Monzo |
|
|---|---|---|
|
Multicurrency account |
No |
No |
|
ATM withdrawal fees (standard account) |
Free |
Free in the UK £200/month free abroad 3% after |
| International transfer fee | £0.30-5.50 | €0.5-3 |
|
International transfer exchange rate |
0.4% |
0.35-2% |
Starling Review 2019
Starling account opening
Opening an account at Starling is super easy: it takes only a couple of minutes to do it via your phone and receive your physical card also takes only a couple of days.
Starling countries
Starling is available only in the UK.
Starling currencies
Starling is available in only one currency, GBP, contrary to other digital banks.
Starling cards overview
Starling cards are available from Mastercard. There is no premium account.
Starling top up methods
At Starling, you can use a lot of top-up methods:
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Bank transfer
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Credit/debit cards
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Cheques
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Cash
Starling Review 2019
Starling banking features
Starling offers an array of features just like your high street bank:
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You can see your spending categorised by the type of transaction (e.g. shopping, restaurants).
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You can send money to other Starling users for free and instantly. You can also send a money request to another user.
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Smart savings are also available where Starling will round up your spendings and store the excess amounts as savings.
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These savings can also be stored separately for easier overview and management.
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You can earn interest after your savings.
- Setting up or cancelling direct debits is quick and easy with Starling.
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Overdrafts are possible.
- Joint accounts are available.
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You can set up Apple Pay or Google Pay.
In other aspects it lacks some features that are common for its competitors:
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You cannot set monthly budgets.
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3D Secure online payments are being rolled out but have not been announced as a standard feature yet
Starling Review 2019
Starling additional features
While you can only use Starling through your mobile app and it is not available on a desktop computer as a website, you can use several other additional features:
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Personal loans
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Travel insurance
Would you like to invest your savings on the stock exchange? Opening an online brokerage account is just as quick and easy as opening a digital bank account. Find a cheap and reliable online broker via our broker recommendation tool.
Starling Review 2019
Starling customer service
You can contact Starling via:
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Live chat: Available on the web. We experienced 5-15 min wait time. The agent were helpful but couldn't solve our problem.
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Phone: When we tested, we experienced 5-10 min wait time. The system hung up three out of five times as there were no available agents
Customer service is available 24/7.
