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Fidelity's service is on par with Vanguard's and a comparison of their fees shows that Fidelity's fees are slightly higher than Vanguard's.
Account opening takes about the same effort at Fidelity compared to Vanguard, deposit and withdrawal processes are more seamless at Fidelity, while customer service quality is somewhat lower than Vanguard's.
Our experts rated the trading platform of Fidelity as somewhat better than the platform of Vanguard, found that clients have access to more markets and products with Fidelity, while Vanguard provides less useful research and education.