Zerodha customer service
When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.
To be able to tell at a glance what you should expect from Zerodha’s customer service, we collected the following must-know information.
If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the Zerodha review.
Customer service
You can reach out to Zerodha through e-mail and telephone, and they will give you fast and relevant answers. However, there is no live chat support or 24/7 availability.
| Pros | Cons |
|---|---|
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• Phone support
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• No live chat
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• Fast response time
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• No 24/7 support
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• Relevant answers
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You can contact Zerodha via:
- telephone
The phone support is fast and efficient, we received relevant answers in most cases. We only had one negative experience, where we didn't get a clear and accurate answer as to what documents we should submit and in what format if we want to open an account. Sadly, customer service is only available to clients.
The e-mail support works well. Our questions were answered within 1-2 business days and the replies were helpful.
We missed the live chat and 24/7 availability. Customer support is available from 9 AM to 5 PM from Monday to Saturday.
Check out our summary on Zerodha’s customer service compared with similar brokers, Sharekhan and Interactive Brokers.
| Zerodha | Sharekhan | Interactive Brokers | |
|---|---|---|---|
| India-based discount broker | India-based stockbroker | International broker providing all asset classes | |
| How fast was customer support when we tried? | Fast | Fast | OK |
| Quality of Customer service answers | Good | OKish | Good |
| Live chat available | No | Yes | Yes |
| Phone available | Yes | Yes | Yes |
| Email available | Yes | Yes | Yes |
| 24/7 availability | No | Yes | No |
Let's continue with a more detailed description of Zerodha’s customer service features.
Zerodha customer service
Available customer service channels at Zerodha
One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.
You can get in touch with Zerodha in the following ways.
Please note that Zerodha is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.
Zerodha customer service
Zerodha customer service quality
We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).
Response speed at Zerodha
Phone
On the phone, Zerodha is real quick. They’re at your disposal within a minute, so prepare your questions in advance.
Zerodha is quite unpredictable. Sometimes answers come pretty fast, but getting feedback only after 2 days is also not unheard of.
Response relevance at Zerodha
Phone
On the phone Zerodha provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.
You’re in the right place for further information. Via email, Zerodha provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.
Zerodha customer service
Zerodha customer service bottomline
Overall, Zerodha's customer service could be improved in multiple areas. To check out how similar brokers fare compared with Zerodha, use our broker comparison tool here.
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