Zerodha Customer Service

When you want to contact a broker, be a beginner investor or an experienced trader, it’s important to have their customer service fast and truly helpful. These depend on the range of their available platforms and the relevance of their responses.

To be able to tell from a glance what you should expect from Zerodha’s customer service, we collected the following must-know information.

Customer service

3.9

You can reach out to Zerodha through e-mail and telephone, and they will give you fast and relevant answers. However, there is no live chat support or 24/7 availability.

You can contact Zerodha via:

• telephone
• email

The phone support is fast and efficient, we received relevant answers in most cases. We only had one negative experience, where we didn't get a clear and accurate answer as to what documents we should submit and in what format if we want to open an account. Sadly, customer service is only available to clients.

The e-mail support works well. Our questions were answered within 1-2 business days and the replies were helpful.

We missed the live chat and 24/7 availability. Customer support is available from 9 AM to 5 PM from Monday to Saturday.

More

Check out our summary on Zerodha’s customer service compared to similar brokers, Sharekhan and Interactive Brokers.

Let us continue with a more detailed description of Zerodha’s customer service features.

One of the most essential components of a well-functioning customer service is the number of platforms on which you can reach out for help. Usually, the more communication tool, the more certainty to have somebody answer your questions in time.

You can get in touch with [Broker] in the following ways.

Pay attention to the fact that Zerodha is not available 24/7, so you better think twice before reaching out for help waiting for an immediate response.

We define quality of customer service based on their response-speed (e.g.: if they answer the phone in a few minutes, it counts as quick, but if they make you wait a lot, that’s a poor response-speed quality) and their response-relevance (e.g.: whether they provide a clear or an ambiguous answer to your questions that needs further clarification).

Response speed at Zerodha

Phone

On the phone, Zerodha is real quick. They’re at your disposal in a minute, so prepare your questions in advance.

Email

Zerodha is quite unpredictable. Sometimes answers come pretty fast, but getting feedback after 2 days also happens.

Response relevance at Zerodha

Phone

On the phone Zerodha provides all the necessary information in an easily comprehensible way, they pay attention to your concerns and they give the right answers.

Email

You’re in the right place for further information. Via email, Zerodha provides you with all the necessary answers to your questions since they tend to write a detailed and clear summary to your questions.

Overall, Zerodha's customer service could be improved in multiple areas, check how similar brokers operate compared to Zerodha, use our compare brokers function here.