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Zacks Trade Customer Service

Your expert
Gyula L.
Fact checked by
Tamás D.
Updated
Jan 2024
Personally tested Personally tested
Data-driven Data-driven
Independent Independent

Zacks Trade customer service

When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.

To be able to tell at a glance what you should expect from Zacks Trade’s customer service, we collected the following must-know information.

If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the Zacks Trade review.

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Check out our summary on Zacks Trade’s customer service compared with similar brokers, TradeStation and Firstrade.

Zacks Trade customer service vs. similar brokers
US discount broker US stockbroker US discount broker
How fast was customer support when we tried?
Fast OK Rather slow
Quality of Customer service answers
Good OKish Too vague or didn't answer
Live chat available
Yes Yes No
Phone available
Yes Yes Yes
Email available
Yes Yes Yes
24/7 availability
No No No

Let's continue with a more detailed description of Zacks Trade’s customer service features.

BrokerChooser score
4.3 4.3 /5
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Available customer service channels at Zacks Trade

One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.

You can get in touch with Zacks Trade in the following ways.

  • Live chat
  • Phone
  • Email
  • Please note that Zacks Trade is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.

    Zacks Trade customer service quality

    We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).

    Response speed at Zacks Trade

    Live chat

    You’re in good hands. Zacks Trade’s live chat responds quite fast, someone's usually there to help you within a minute.

    Phone

    On the phone, Zacks Trade’s speed is somewhat mediocre. Sometimes they are fast, but sometimes you'll have to wait for 3-4 minutes, which is not bad but not very good either.

    Email

    Zacks Trade takes its time when it comes to answering your email, sometimes taking more than 2-3 days to get back to you. After all, good work takes time, right?

    Response relevance at Zacks Trade

    Live chat

    You’ll find what you need. Zacks Trade’s live chat provides clear and detailed information to any questions you may have.

    Phone

    Email

    Not bad, but could be better. Via email, Zacks Trade gives largely relevant information, but often you wish it was a bit more detailed or more comprehensible.

    Zacks Trade customer service bottomline

    Overall, Zacks Trade's customer service could be improved in multiple areas. To check out how similar brokers fare compared with Zacks Trade, use our broker comparison tool here.

    Check out this short video for a behind-the-scenes peek into how our experts personally test and evaluate brokers.

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    Author of this article

    Gyula Lencsés, CFA
    Gyula Lencsés, CFA

    Gyula is a former analyst expert and Head of Content at BrokerChooser. With over a decade in finance, he led content creation at BrokerChooser and personally evaluated some of our 100+ listed brokers. He opened real-money accounts, executed transactions, and engaged with customer services, offering firsthand assessments. Prior to BrokerChooser, he managed mutual funds in wealth management, trading stocks, ETFs, bonds, commodities, forex, and derivatives. His goal: simplify the hunt for top brokers in a dynamic investment landscape.

    Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology.

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