Zacks Trade customer service
When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.
To be able to tell at a glance what you should expect from Zacks Trade’s customer service, we collected the following must-know information.
If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the Zacks Trade review.
Customer service
Zacks Trade customer service is generally prompt and helpful. However, we missed 24-hour support, which would be a great help for international customers.
| Pros | Cons |
|---|---|
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• Phone support
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• No 24/7 support
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• Live chat
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• Fast response time
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You can contact Zacks Trade via:
- live chat
- phone
Zacks Trade has a very fast live chat. The answers we received were useful and relevant, and we were also provided links to more detailed information. However, you can only contact Zacks Trade live via the chatbox during Eastern Standard Time working hours in the United States. Outside of these hours, your best bet is to contact Zacks Trade via email. Email support itself is fine; we received quality responses to our queries within a day o two.
Phone support is provided only through US local and toll-free numbers. This means that Zacks Trade clients calling from outside the US will be charged at international rates. Similarly to live chat, we missed 24/7 availability here, an important issue for clients seeking help from overseas.
Check out our summary on Zacks Trade’s customer service compared with similar brokers, TradeStation and Firstrade.
| Zacks Trade | TradeStation | Firstrade | |
|---|---|---|---|
| US discount broker | US stockbroker | US discount broker | |
| How fast was customer support when we tried? | Fast | OK | Rather slow |
| Quality of Customer service answers | Good | OKish | Too vague or didn't answer |
| Live chat available | Yes | Yes | No |
| Phone available | Yes | Yes | Yes |
| Email available | Yes | Yes | Yes |
| 24/7 availability | No | No | No |
Let's continue with a more detailed description of Zacks Trade’s customer service features.
Zacks Trade customer service
Available customer service channels at Zacks Trade
One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.
You can get in touch with Zacks Trade in the following ways.
Please note that Zacks Trade is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.
Zacks Trade customer service
Zacks Trade customer service quality
We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).
Response speed at Zacks Trade
Live chat
You’re in good hands. Zacks Trade’s live chat responds quite fast, someone's usually there to help you within a minute.
Phone
On the phone, Zacks Trade’s speed is somewhat mediocre. Sometimes they are fast, but sometimes you'll have to wait for 3-4 minutes, which is not bad but not very good either.
Zacks Trade takes its time when it comes to answering your email, sometimes taking more than 2-3 days to get back to you. After all, good work takes time, right?
Response relevance at Zacks Trade
Live chat
You’ll find what you need. Zacks Trade’s live chat provides clear and detailed information to any questions you may have.
Phone
Not bad, but could be better. Via email, Zacks Trade gives largely relevant information, but often you wish it was a bit more detailed or more comprehensible.
Zacks Trade customer service
Zacks Trade customer service bottomline
Zacks Trade's customer service has several strong features but also a few that could be improved a bit. Therefore, we can say that Zacks Trade's performance is average when it comes to customer support. If you want to have a look at how other brokers similar to Zacks Trade measure up, check out our broker comparison tool here.
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