Zacks Trade Customer Service

When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.

To be able to tell at a glance what you should expect from Zacks Trade’s customer service, we collected the following must-know information.

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Customer service

4.3

Zacks Trade customer service is quick and useful although we missed the 24-hour support that would help out international customers.

You can contact Zacks Trade via:

• live chat
• phone
• email

Zacks Trade has a very fast live chat. The relevancy of the answers was satisfactory, providing links to more detailed information. However, you can only contact Zacks Trade on the chatbox live during Eastern Standard Time working hours in the United States. Outside of these hours, your best bet is to contact Zacks Trade via email support.

We received clear responses to our emails to customer support within 3 days. Nevertheless, we missed the 24/7 availability.

Phone support is provided only through US local and toll-free numbers. This means that Zacks Trade clients calling from outside the US will be charged at international rates. 

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Check out our summary on Zacks Trade’s customer service compared with similar brokers, ChoiceTrade and TradeStation.

Let's continue with a more detailed description of Zacks Trade’s customer service features.

One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.

You can get in touch with Zacks Trade in the following ways.

Please note that Zacks Trade is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.

We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).

Response speed at Zacks Trade

Live chat

You’re in good hands. Zacks Trade’s live chat responds quite fast, someone's usually there to help you within a minute.

Phone

On the phone, Zacks Trade’s speed is somewhat mediocre. Sometimes they are fast, but sometimes you'll have to wait for 3-4 minutes, which is not bad but not very good either.

Email

Zacks Trade takes its time when it comes to answering your email, sometimes taking more than 2-3 days to get back to you. After all, good work takes time, right?

Response relevance at Zacks Trade

Live chat

You’ll find what you need. Zacks Trade’s live chat provides clear and detailed information to any questions you may have.

Phone

Email

You’re in the right place for further information. Via email, Zacks Trade provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.

Zacks Trade's customer service has several strong features but also a few that could be improved a bit. Therefore, we can say that Zacks Trade's performance is average when it comes to customer support. If you want to have a look at how other brokers similar to Zacks Trade measure up, check out our broker comparison tool here.