Zacks Trade customer service
When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.
To be able to tell at a glance what you should expect from Zacks Trade’s customer service, we collected the following must-know information.
If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the Zacks Trade review.
Check out our summary on Zacks Trade’s customer service compared with similar brokers, TradeStation and Firstrade.
|
US discount broker | US stockbroker | US discount broker |
---|---|---|---|
How fast was customer support when we tried?
|
Fast | OK | Rather slow |
Quality of Customer service answers
|
Good | OKish | Too vague or didn't answer |
Live chat available
|
Yes | Yes | No |
Phone available
|
Yes | Yes | Yes |
Email available
|
Yes | Yes | Yes |
24/7 availability
|
No | No | No |
Let's continue with a more detailed description of Zacks Trade’s customer service features.
Available customer service channels at Zacks Trade
One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.
You can get in touch with Zacks Trade in the following ways.
Please note that Zacks Trade is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.
Zacks Trade customer service quality
We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).
Response speed at Zacks Trade
Live chat
You’re in good hands. Zacks Trade’s live chat responds quite fast, someone's usually there to help you within a minute.
Phone
On the phone, Zacks Trade’s speed is somewhat mediocre. Sometimes they are fast, but sometimes you'll have to wait for 3-4 minutes, which is not bad but not very good either.
Zacks Trade takes its time when it comes to answering your email, sometimes taking more than 2-3 days to get back to you. After all, good work takes time, right?
Response relevance at Zacks Trade
Live chat
You’ll find what you need. Zacks Trade’s live chat provides clear and detailed information to any questions you may have.
Phone
Not bad, but could be better. Via email, Zacks Trade gives largely relevant information, but often you wish it was a bit more detailed or more comprehensible.
Zacks Trade customer service bottomline
Overall, Zacks Trade's customer service could be improved in multiple areas. To check out how similar brokers fare compared with Zacks Trade, use our broker comparison tool here.
Check out this short video for a behind-the-scenes peek into how our experts personally test and evaluate brokers.