XM customer service

When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.

To be able to tell at a glance what you should expect from XM’s customer service, we collected the following must-know information.

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78.04% of retail CFD accounts lose money

Customer service
4.0

XM's customer service is fast and is available in many languages, via email, phone and live chat. The relevancy of answers is OK. Phone support is not available on weekends, though.
Pros Cons
Phone support No 24/7 support
Live chat
Fast response time

You can contact XM via

  • live chat
  • phone
  • email

Answers are quick, and their relevancy is mostly OK.

Live chat is quick to respond to the first message but gets a bit slower with subsequent questions. We found that sometimes we had to ask the same question multiple times to get a straight answer.

XM phone support was fast, but we didn't always receive relevant answers. For example, we didn't get a clear answer to our query on how swaps are calculated. On other days, the answers were on point – it's hit-or-miss.

Email support works great. We received answers within a day and they were all relevant.

XM review - Customer Service

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78.04% of retail CFD accounts lose money

Check out our summary on XM’s customer service compared with similar brokers, FxPro and FXTM.

XM customer service vs. similar brokers
XM FxPro FXTM
Global CFD and forex broker Global CFD and forex broker Global CFD and forex broker
How fast was customer support when we tried? Fast Fast Fast
Quality of Customer service answers Good Good Good
Live chat available Yes Yes Yes
Phone available Yes Yes Yes
Email available Yes Yes Yes
24/7 availability No No No

Let's continue with a more detailed description of XM’s customer service features.

XM customer service
Available customer service channels at XM

One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.

You can get in touch with XM in the following ways.

  • Live chat
  • Phone
  • Email
  • Please note that XM is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.

    XM customer service
    XM customer service quality

    We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).

    Response speed at XM

    Live chat

    You’re in good hands. XM’s live chat responds quite fast, someone's usually there to help you within a minute.

    Phone

    On the phone, XM is real quick. They’re at your disposal within a minute, so prepare your questions in advance.

    Email

    No worries! XM will answer your email in a short amount of time, usually within a day.

    Response relevance at XM

    Live chat

    XM’s live chat is a bit of a hit-and-miss when it comes to clarity in answering your questions, so you'd better prepare for another round of research.

    Phone

    On the phone XM provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.

    Email

    You’re in the right place for further information. Via email, XM provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.

    XM customer service
    XM customer service bottomline

    XM's customer service has several strong features but also a few that could be improved a bit. Therefore, we can say that XM's performance is average when it comes to customer support. If you want to have a look at how other brokers similar to XM measure up, check out our broker comparison tool here.

    Author of this article

    Ádám Nasli

    Author of this article

    Ádám is a motivated finance expert with over two years of experience in banking and investment, and a professional degree in this field. He's eager to help people find the best investment provider for them, and to make the investment sector as transparent as possible.

    Ádám Nasli

    Broker Expert

    Ádám is a motivated finance expert with over two years of experience in banking and investment, and a professional degree in this field. He's eager to help people find the best investment provider for them, and to make the investment sector as transparent as possible.

    Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology

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