XM customer service
When you want to contact a broker, be a beginner investor or an experienced trader, it’s important to have their customer service fast and truly helpful. These depend on the range of their available platforms and the relevance of their responses.
To be able to tell from a glance what you should expect from XM’s customer service, we collected the following must-know information.
Customer service
XM's customer service is fast and is available in many languages, via email, phone and live chat. The relevancy of answers is OK. Phone support is not available on weekends, though.
| Pros | Cons |
|---|---|
| • Phone support | • No 24/7 support |
| • Live chat | |
| • Fast response time |
You can contact XM via
- live chat
- phone
Answers are quick, and their relevancy is mostly OK.
Live chat is quick to respond to the first message but gets a bit slower with subsequent questions. We found that sometimes we had to ask the same question multiple times to get a straight answer.
XM phone support was fast, but we didn't always receive relevant answers. For example, we didn't get a clear answer to our query on how swaps are calculated. On other days, the answers were on point – it's hit-or-miss.
Email support works great. We received answers within a day and they were all relevant.
Check out our summary on XM’s customer service compared to similar brokers, XTB and eToro.
| XM | XTB | eToro | |
|---|---|---|---|
| Global CFD and forex broker | Global CFD and forex broker | Global social trading broker | |
| How fast was customer support when we tried? | Fast | Fast | Fast |
| Quality of Customer service answers | Good | Good | Good |
| Live chat available | Yes | Yes | Yes |
| Phone available | Yes | Yes | No |
| Email available | Yes | Yes | Yes |
| 24/7 availability | No | No | No |
Let us continue with a more detailed description of XM’s customer service features.
XM customer service
Available customer service channels at XM
One of the most essential components of a well-functioning customer service is the number of platforms on which you can reach out for help. Usually, the more communication tool, the more certainty to have somebody answer your questions in time.
You can get in touch with [Broker] in the following ways.
Pay attention to the fact that XM is not available 24/7, so you better think twice before reaching out for help waiting for an immediate response.
XM customer service
XM customer service quality
We define quality of customer service based on their response-speed (e.g.: if they answer the phone in a few minutes, it counts as quick, but if they make you wait a lot, that’s a poor response-speed quality) and their response-relevance (e.g.: whether they provide a clear or an ambiguous answer to your questions that needs further clarification).
Response speed at XM
Live chat
You’re in good hands. XM’s live chat responds quite fast, they’re up to help you within a minute.
Phone
On the phone, XM is real quick. They’re at your disposal in a minute, so prepare your questions in advance.
You don’t have to worry about it! XM answers your email in a short amount of time, usually you get support within a day.
Response relevance at XM
Live chat
XM’s live chat doesn’t seem to be totally clear. They seem to apply a hit-and-miss method when answering your questions, so you better prepare for another round of research.
Phone
On the phone XM provides all the necessary information in an easily comprehensible way, they pay attention to your concerns and they give the right answers.
You’re in the right place for further information. Via email, XM provides you with all the necessary answers to your questions since they tend to write a detailed and clear summary to your questions.
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XM customer service
XM customer service bottomline
XM's customer service has several good features and a few that could be improved a bit. Therefore, we can say that XM's performance of customer support is average. If you want to have a look at how other brokers similar to XM operate, check out our compare brokers function here.
