XM customer service
When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.
To be able to tell at a glance what you should expect from XM’s customer service, we collected the following must-know information.
If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the XM review.
Customer service
XM's customer service is fast and is available in many languages, via email, phone and live chat. The relevancy of answers is OK. Phone support is not available on weekends, though.
| Pros | Cons |
|---|---|
| • Phone support | • No 24/7 support |
| • Live chat | |
| • Fast response time |
You can contact XM via
- live chat
- phone
Answers are quick, and their relevancy is mostly OK.
Live chat is quick to respond to the first message but gets a bit slower with subsequent questions. We found that sometimes we had to ask the same question multiple times to get a straight answer.
XM phone support was fast, but we didn't always receive relevant answers. For example, we didn't get a clear answer to our query on how swaps are calculated. On other days, the answers were on point – it's hit-or-miss.
Email support works great. We received answers within a day and they were all relevant.
Check out our summary on XM’s customer service compared with similar brokers, FxPro and FXTM.
| XM | FxPro | FXTM | |
|---|---|---|---|
| Global CFD and forex broker | Global CFD and forex broker | Global CFD and forex broker | |
| How fast was customer support when we tried? | Fast | Fast | Fast |
| Quality of Customer service answers | Good | Good | Good |
| Live chat available | Yes | Yes | Yes |
| Phone available | Yes | Yes | Yes |
| Email available | Yes | Yes | Yes |
| 24/7 availability | No | No | No |
Let's continue with a more detailed description of XM’s customer service features.
XM customer service
Available customer service channels at XM
One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.
You can get in touch with XM in the following ways.
Please note that XM is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.
XM customer service
XM customer service quality
We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).
Response speed at XM
Live chat
You’re in good hands. XM’s live chat responds quite fast, someone's usually there to help you within a minute.
Phone
On the phone, XM is real quick. They’re at your disposal within a minute, so prepare your questions in advance.
No worries! XM will answer your email in a short amount of time, usually within a day.
Response relevance at XM
Live chat
XM’s live chat is a bit of a hit-and-miss when it comes to clarity in answering your questions, so you'd better prepare for another round of research.
Phone
On the phone XM provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.
You’re in the right place for further information. Via email, XM provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.
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XM customer service
XM customer service bottomline
XM's customer service has several strong features but also a few that could be improved a bit. Therefore, we can say that XM's performance is average when it comes to customer support. If you want to have a look at how other brokers similar to XM measure up, check out our broker comparison tool here.
