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Webull Customer Service

Your expert
Adam N.
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Webull customer service

When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.

To be able to tell at a glance what you should expect from Webull’s customer service, we collected the following must-know information.

If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the Webull review.

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Check out our summary on Webull’s customer service compared with similar brokers, moomoo and Robinhood.

Webull customer service vs. similar brokers
US discount broker US zero-fee discount broker US zero-fee discount broker
How fast was customer support when we tried?
OK Fast Fast
Quality of Customer service answers
Good Good Good
Live chat available
Yes Yes No
Phone available
Yes Yes No
Email available
Yes Yes Yes
24/7 availability
Yes Yes Yes

Let's continue with a more detailed description of Webull’s customer service features.

BrokerChooser score
4.6 4.6 /5
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Available customer service channels at Webull

One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.

You can get in touch with Webull in the following ways.

  • Live chat
  • Phone
  • Email
  • The good news is that Webull’s customer service is available 24/7, therefore you’ll be able to get answers to your questions on short notice.

    Webull customer service quality

    We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).

    Response speed at Webull

    Live chat

    You’re in good hands. Webull’s live chat responds quite fast, someone's usually there to help you within a minute.

    Phone

    Ain’t nobody got time for that. On the phone, Webull is a bit sluggish, as the waiting time to be connected often exceeds 5 minutes.

    Email

    No worries! Webull will answer your email in a short amount of time, usually within a day.

    Response relevance at Webull

    Live chat

    Webull’s live chat is a bit of a hit-and-miss when it comes to clarity in answering your questions, so you'd better prepare for another round of research.

    Phone

    Although you can call Webull, they don’t always come up with the best explanation to your queries. They try to give you a helping hand, but often they provide only mediocre support via phone.

    Email

    You’re in the right place for further information. Via email, Webull provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.

    Webull customer service bottomline

    Overall, Webull's customer service could be improved in multiple areas. To check out how similar brokers fare compared with Webull, use our broker comparison tool here.

    Check out this short video for a behind-the-scenes peek into how our experts personally test and evaluate brokers.

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    Author of this article

    Adam Nasli

    Financial Wizard | Trading • Safety • Market Analysis

    I bring extensive financial expertise as one of BrokerChooser's earliest team members. Personally, I tested nearly all 100+ brokers on our site, opening real-money accounts, executing trades, assessing customer services, and providing firsthand assessment. My professional background includes roles in the banking sector and a degree from Central European University, where I teach finance. My passions lies in in-depth research of the financial industry, building trading algorithms, and managing long-term investments.

    Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology.

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