Webull customer service

When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.

To be able to tell at a glance what you should expect from Webull’s customer service, we collected the following must-know information.

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Customer service
0.8

Webull customer support could be much better, as phone support is hard to reach and we received no answer to our emails. However, the platform's message center works great.
Pros Cons
Platform message center quick and useful No live chat
Slow phone support
No answer to emails

You can contact Webull via:

  • message center through the trading platforms
  • email
  • phone

We received relevant and fast answers to our messages under the 'Feedback' section on the trading platform. We liked that this customer support channel is available even on the weekends.

Email support does not seem to work at all, as our mails to the provided customer service address received no replies.

Phone support is really hard to reach, but the answers they gave were relevant. When calling Webull, you have to select a topic. It's annoying that you are only connected with a live representative after selecting option #4. We had to wait more than 5 minutes until the representative was connected, but the guidance and answers we eventually got were helpful.

Webull review - Customer Service

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Check out our summary on Webull’s customer service compared with similar brokers, moomoo and Alpaca Trading.

Webull customer service vs. similar brokers
Webull moomoo Alpaca Trading
US discount broker US zero-fee discount broker US API broker
How fast was customer support when we tried? Fast Rather slow Fast
Quality of Customer service answers Good Too vague or didn't answer Too vague or didn't answer
Live chat available No No No
Phone available Yes No No
Email available Yes Yes Yes
24/7 availability Yes No No

Let's continue with a more detailed description of Webull’s customer service features.

Webull customer service
Available customer service channels at Webull

One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.

You can get in touch with Webull in the following ways.

  • Phone
  • Email
  • The good news is that Webull’s customer service is available 24/7, therefore you’ll be able to get answers to your questions on short notice.

    Webull customer service
    Webull customer service quality

    We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).

    Response speed at Webull

    Phone

    Ain’t nobody got time for that. On the phone, Webull is a bit sluggish, as the waiting time to be connected often exceeds 5 minutes.

    Email

    No worries! Webull will answer your email in a short amount of time, usually within a day.

    Response relevance at Webull

    Phone

    Although it's possible to call Webull, they were never really able to provide relevant answers to our concerns; therefore we suggest avoiding this platform as your main source of information.

    Email

    You’re in the right place for further information. Via email, Webull provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.

    Webull customer service
    Webull customer service bottomline

    Overall, Webull's customer service could be improved in multiple areas. To check out how similar brokers fare compared with Webull, use our broker comparison tool here.

    Author of this article

    Gergely Korpos

    Author of this article

    Gergely is the co-founder and CPO of Brokerchooser. His aim is to make personal investing crystal clear for everybody. Gergely has 10 years of experience in the financial markets. He concluded thousands of trades as a commodity trader and equity portfolio manager.

    Gergely Korpos

    Co-founder, CPO

    Gergely is the co-founder and CPO of Brokerchooser. His aim is to make personal investing crystal clear for everybody. Gergely has 10 years of experience in the financial markets. He concluded thousands of trades as a commodity trader and equity portfolio manager.

    Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology

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