Webull customer service

When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.

To be able to tell at a glance what you should expect from Webull’s customer service, we collected the following must-know information.

If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the Webull review.

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Customer service
1.1

Webull's customer support could be better, as phone support is hard to reach and there is no live chat. However, the platform's message center works great.
Pros Cons
Platform message center quick and useful No live chat
No 24/7 support
Slow phone support

You can contact Webull via:

  • message center through the trading platforms
  • email
  • phone

We received relevant and fast answers to our messages under the 'Feedback' section on the trading platform. We liked that this customer support channel is available even on the weekends.

We received answers within two business days on email and they were relevant. We also liked that there is a really detailed FAQ under the 'Help' section.

Phone support is really hard to reach, but the answers they gave were relevant. When calling Webull, you have to select a topic. We had to wait more than 5 minutes until the representative was connected, but the guidance and answers we eventually got were helpful.

Lastly, we missed 24/7 support.

Webull review - Customer Service

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Check out our summary on Webull’s customer service compared with similar brokers, moomoo and Robinhood.

Webull customer service vs. similar brokers
Webull moomoo Robinhood
US discount broker US zero-fee discount broker US zero-fee discount broker
How fast was customer support when we tried? OK Rather slow Fast
Quality of Customer service answers Good Too vague or didn't answer Good
Live chat available No No No
Phone available Yes No No
Email available Yes Yes Yes
24/7 availability No No No

Let's continue with a more detailed description of Webull’s customer service features.

Webull customer service
Available customer service channels at Webull

One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.

You can get in touch with Webull in the following ways.

  • Phone
  • Email
  • Please note that Webull is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.

    Webull customer service
    Webull customer service quality

    We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).

    Response speed at Webull

    Phone

    Ain’t nobody got time for that. On the phone, Webull is a bit sluggish, as the waiting time to be connected often exceeds 5 minutes.

    Email

    Webull takes its time when it comes to answering your email, sometimes taking more than 2-3 days to get back to you. After all, good work takes time, right?

    Response relevance at Webull

    Phone

    Although you can call Webull, they don’t always come up with the best explanation to your queries. They try to give you a helping hand, but often they provide only mediocre support via phone.

    Email

    You’re in the right place for further information. Via email, Webull provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.

    Webull customer service
    Webull customer service bottomline

    Overall, Webull's customer service could be improved in multiple areas. To check out how similar brokers fare compared with Webull, use our broker comparison tool here.

    Author of this article

    Gergely Korpos

    Author of this article

    Gergely is the co-founder and CPO of BrokerChooser. His aim is to make personal investing crystal clear for everybody. Gergely has 10 years of experience in the financial markets. He concluded thousands of trades as a commodity trader and equity portfolio manager.

    Gergely Korpos

    Co-founder, CPO

    Gergely is the co-founder and CPO of BrokerChooser. His aim is to make personal investing crystal clear for everybody. Gergely has 10 years of experience in the financial markets. He concluded thousands of trades as a commodity trader and equity portfolio manager.

    Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology

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