Webull customer service
When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.
To be able to tell at a glance what you should expect from Webull’s customer service, we collected the following must-know information.
If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the Webull review.
Customer service
Webull's customer support could be better, as phone support is hard to reach and there is no live chat. However, the platform's message center works great.
| Pros | Cons |
|---|---|
|
• Platform message center quick and useful
|
• No live chat
|
|
|
• Slow phone support
|
You can contact Webull via:
- message center through the trading platforms
- phone
We received relevant and fast answers to our messages under the 'Feedback' section on the trading platform. We liked that this customer support channel is available even on the weekends.
We received answers within the day on email and they were relevant. We also liked that there is a really detailed FAQ under the 'Help' section.
Phone support is really hard to reach, but the answers they gave were relevant. When calling Webull, you have to select a topic. We had to wait more than 5 minutes until the representative was connected, but the guidance and answers we eventually got were helpful.
Check out our summary on Webull’s customer service compared with similar brokers, moomoo and Robinhood.
| Webull | moomoo | Robinhood | |
|---|---|---|---|
| US discount broker | US zero-fee discount broker | US zero-fee discount broker | |
| How fast was customer support when we tried? | OK | Fast | Fast |
| Quality of Customer service answers | Good | Good | Good |
| Live chat available | No | Yes | No |
| Phone available | Yes | No | No |
| Email available | Yes | Yes | Yes |
| 24/7 availability | Yes | Yes | No |
Let's continue with a more detailed description of Webull’s customer service features.
Webull customer service
Available customer service channels at Webull
One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.
You can get in touch with Webull in the following ways.
The good news is that Webull’s customer service is available 24/7, therefore you’ll be able to get answers to your questions on short notice.
Webull customer service
Webull customer service quality
We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).
Response speed at Webull
Phone
Ain’t nobody got time for that. On the phone, Webull is a bit sluggish, as the waiting time to be connected often exceeds 5 minutes.
No worries! Webull will answer your email in a short amount of time, usually within a day.
Response relevance at Webull
Phone
Although you can call Webull, they don’t always come up with the best explanation to your queries. They try to give you a helping hand, but often they provide only mediocre support via phone.
You’re in the right place for further information. Via email, Webull provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.
Webull customer service
Webull customer service bottomline
Overall, Webull's customer service could be improved in multiple areas. To check out how similar brokers fare compared with Webull, use our broker comparison tool here.
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