VT Markets customer service
When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.
To be able to tell at a glance what you should expect from VT Markets’s customer service, we collected the following must-know information.
Disclaimer: 74-89% of retail investor accounts lose money when trading CFDs. You should consider whether you can afford to take the high risk of losing your money.
If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the VT Markets review.
Customer service
VT Markets has great email and live chat support. On the negative side, reaching phone support is a bit cumbersome, and no channels are available 24/7.
| Pros | Cons |
|---|---|
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• Phone support
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• No 24/7 support
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• Live chat
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• Slow phone support
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• Relevant answers
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You can contact VT Markets via:
- live chat
- phone
VT Markets has great live chat support. It is fast, and we always received useful responses. We also liked that they sent us a copy of the conversation by email.
VT Markets phone support was helpful and the agent we spoke to sounded professional. However, we couldn't contact phone support right away, as we had to send a callback request and agree on a date before we were able to talk to them.
Email support is quick and helpful. We sent three emails and received helpful and relevant answers to all of them within a day.
We missed 24/7 availability, as support is only available 24/5, but overall, customer service is clearly a strong suit of VT Markets.
Check out our summary on VT Markets’s customer service compared with similar brokers, Fusion Markets and IC Markets.
| VT Markets | Fusion Markets | IC Markets | |
|---|---|---|---|
| Global CFD and forex broker | Australian forex broker | Global forex broker | |
| How fast was customer support when we tried? | Fast | Fast | Fast |
| Quality of Customer service answers | Good | Good | OKish |
| Live chat available | Yes | Yes | Yes |
| Phone available | Yes | Yes | Yes |
| Email available | Yes | Yes | Yes |
| 24/7 availability | No | Yes | Yes |
Let's continue with a more detailed description of VT Markets’s customer service features.
VT Markets customer service
Available customer service channels at VT Markets
One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.
You can get in touch with VT Markets in the following ways.
Please note that VT Markets is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.
VT Markets customer service
VT Markets customer service quality
We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).
Response speed at VT Markets
Live chat
You’re in good hands. VT Markets’s live chat responds quite fast, someone's usually there to help you within a minute.
Phone
Ain’t nobody got time for that. On the phone, VT Markets is a bit sluggish, as the waiting time to be connected often exceeds 5 minutes.
No worries! VT Markets will answer your email in a short amount of time, usually within a day.
Response relevance at VT Markets
Live chat
You’ll find what you need. VT Markets’s live chat provides clear and detailed information to any questions you may have.
Phone
On the phone VT Markets provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.
You’re in the right place for further information. Via email, VT Markets provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.
VT Markets customer service
VT Markets customer service bottomline
VT Markets's customer service is exceptionally good across multiple dimensions, therefore you'll be in good hands when it comes to any broker-related questions. If you want to have a look at how other brokers similar to VT Markets compare in this regard, check out our broker comparison tool here.
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