Vantage customer service
When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.
To be able to tell at a glance what you should expect from Vantage’s customer service, we collected the following must-know information.
Disclaimer: 74-89% of retail investor accounts lose money when trading CFDs. You should consider whether you can afford to take the high risk of losing your money.
If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the Vantage review.
Customer service
Vantage has several customer service channels, none of them superb. We found the live chat to be slow, and while email and phone response time was OK, we were unimpressed by the relevancy of some of the answers. We also missed 24/7 support.
| Pros | Cons |
|---|---|
|
• Live chat
|
• No 24/7 support
|
|
• Relevant answers on the phone
|
• Mediocre email support
|
You can contact Vantage via:
- live chat
- phone
The live chat at Vantage is slow. The relevance of the answers was OK, although some questions were not properly addressed.
Phone support response time at Vantage is OK, but a few times it took several minutes to reach a customer service representative. Nevertheless, we received relevant answers and the staff was very helpful.
Customer emails are typically answered within a little more than a business day and this was where we missed relevant answers the most. Some questions were left unanswered, while in other cases the response was irrelevant.
We also missed 24/7 availability. You can contact Vantage from Monday to Friday, between 9 a.m. and 5 p.m.
Check out our summary on Vantage’s customer service compared with similar brokers, Fusion Markets and IC Markets.
| Vantage | Fusion Markets | IC Markets | |
|---|---|---|---|
| Global CFD and forex broker | Australian forex broker | Global forex broker | |
| How fast was customer support when we tried? | Fast | Fast | Fast |
| Quality of Customer service answers | Good | Good | OKish |
| Live chat available | Yes | Yes | Yes |
| Phone available | Yes | Yes | Yes |
| Email available | Yes | Yes | Yes |
| 24/7 availability | Yes | Yes | Yes |
Let's continue with a more detailed description of Vantage’s customer service features.
Vantage customer service
Available customer service channels at Vantage
One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.
You can get in touch with Vantage in the following ways.
The good news is that Vantage’s customer service is available 24/7, therefore you’ll be able to get answers to your questions on short notice.
Vantage customer service
Vantage customer service quality
We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).
Response speed at Vantage
Live chat
Vantage’s live chat speed could be improved. They usually take more than 5 minutes to respond, which may well be enough for you to start guessing the answer on your own!
Phone
On the phone, Vantage is real quick. They’re at your disposal within a minute, so prepare your questions in advance.
No worries! Vantage will answer your email in a short amount of time, usually within a day.
Response relevance at Vantage
Live chat
Vantage’s live chat is a bit of a hit-and-miss when it comes to clarity in answering your questions, so you'd better prepare for another round of research.
Phone
On the phone Vantage provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.
You’re in the right place for further information. Via email, Vantage provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.
Vantage customer service
Vantage customer service bottomline
Vantage's customer service is exceptionally good across multiple dimensions, therefore you'll be in good hands when it comes to any broker-related questions. If you want to have a look at how other brokers similar to Vantage compare in this regard, check out our broker comparison tool here.
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