Vantage FX customer service
When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.
To be able to tell at a glance what you should expect from Vantage FX’s customer service, we collected the following must-know information.
If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the Vantage FX review.
Customer service
Vantage FX offers several customer service channels and we found the live chat to be the fastest and most relevant. Emails are typically answered in a bit more than 24 hours, but the answers are not always complete or on the subject. Lastly, we missed the 24/7 support.
| Pros | Cons |
|---|---|
| • Live chat available | • No 24/7 support |
| • Relevant answers on the phone | • Mediocre email support |
You can contact Vantage FX via:
- live chat
- telephone
The live chat at Vantage FX is usually fast, except during peak business hours when queries tend to queue up. The relevance of the answers was OK although some questions were not properly addressed.
The phone support at Vantage FX was average-speed, at certain times it took several minutes to reach a customer service representative. Nevertheless, we received relevant answers and the customer service representatives were very nice and helpful.
Customer emails are typically answered within a little more than a business day and this was where we missed relevant answers the most. Some questions were left unanswered, in other cases the response was irrelevant.
We also missed the 24/7 availability. You can contact them from Monday to Friday, between 9 am and 5 pm.
Check out our summary on Vantage FX’s customer service compared with similar brokers, Axi and IC Markets.
| Vantage FX | Axi | IC Markets | |
|---|---|---|---|
| Global CFD and forex broker | Australian forex broker | Global forex broker | |
| How fast was customer support when we tried? | OK | Fast | Fast |
| Quality of Customer service answers | OKish | Good | OKish |
| Live chat available | Yes | Yes | Yes |
| Phone available | Yes | Yes | Yes |
| Email available | Yes | Yes | Yes |
| 24/7 availability | No | No | Yes |
Let's continue with a more detailed description of Vantage FX’s customer service features.
Vantage FX customer service
Available customer service channels at Vantage FX
One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.
You can get in touch with Vantage FX in the following ways.
Please note that Vantage FX is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.
Vantage FX customer service
Vantage FX customer service quality
We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).
Response speed at Vantage FX
Live chat
Vantage FX’s live chat speed varies from session to session. One day they respond in a minute; at other times, they make you wait for at least a few minutes.
Phone
On the phone, Vantage FX’s speed is somewhat mediocre. Sometimes they are fast, but sometimes you'll have to wait for 3-4 minutes, which is not bad but not very good either.
Vantage FX is quite unpredictable. Sometimes answers come pretty fast, but getting feedback only after 2 days is also not unheard of.
Response relevance at Vantage FX
Live chat
Vantage FX’s live chat is a bit of a hit-and-miss when it comes to clarity in answering your questions, so you'd better prepare for another round of research.
Phone
On the phone Vantage FX provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.
Vantage FX's email communication left much to be desired. They didn't really provide us with adequate information, so we suggest you check out other customer service platforms instead.
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Vantage FX customer service
Vantage FX customer service bottomline
Overall, Vantage FX's customer service could be improved in multiple areas. To check out how similar brokers fare compared with Vantage FX, use our broker comparison tool here.
