Vanguard customer service
When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.
To be able to tell at a glance what you should expect from Vanguard’s customer service, we collected the following must-know information.
If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the Vanguard review.
Customer service
Vanguard has great customer service. It provides fast and relevant answers on all available channels. On the flip side, it's not 24/7 and the live chat is missing.
| Pros | Cons |
|---|---|
| • Phone support | • No live chat |
| • Fast response time | • No 24/7 support |
| • Relevant answers |
You can contact Vanguard via:
- telephone
Vanguard's telephone support gave relevant and helpful answers, the speed was acceptable.
On email, we got relevant answers too and it took 1-1,5 days for them to reply.
The Help Center contains a lot of useful information, however the search relevancy is rather low.
We missed the 24/7 availability and the live chat.
Check out our summary on Vanguard’s customer service compared with similar brokers, J.P. Morgan Self-Directed Investing and Ally Invest.
| Vanguard | J.P. Morgan Self-Directed Investing | Ally Invest | |
|---|---|---|---|
| US stockbroker | US-based discount broker | US stockbroker | |
| How fast was customer support when we tried? | Fast | Fast | OK |
| Quality of Customer service answers | Good | Good | OKish |
| Live chat available | No | No | Yes |
| Phone available | Yes | Yes | Yes |
| Email available | Yes | No | Yes |
| 24/7 availability | No | No | Yes |
Let's continue with a more detailed description of Vanguard’s customer service features.
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Vanguard customer service
Available customer service channels at Vanguard
One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.
You can get in touch with Vanguard in the following ways.
Please note that Vanguard is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.
Vanguard customer service
Vanguard customer service quality
We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).
Response speed at Vanguard
Phone
On the phone, Vanguard is real quick. They’re at your disposal within a minute, so prepare your questions in advance.
No worries! Vanguard will answer your email in a short amount of time, usually within a day.
Response relevance at Vanguard
Phone
On the phone Vanguard provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.
You’re in the right place for further information. Via email, Vanguard provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.
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Vanguard customer service
Vanguard customer service bottomline
Vanguard's customer service has several strong features but also a few that could be improved a bit. Therefore, we can say that Vanguard's performance is average when it comes to customer support. If you want to have a look at how other brokers similar to Vanguard measure up, check out our broker comparison tool here.
