Vanguard customer service

When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.

To be able to tell at a glance what you should expect from Vanguard’s customer service, we collected the following must-know information.

If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the Vanguard review.

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Customer service
4.0

Vanguard has great customer service. It provides fast and relevant answers on all available channels. On the flip side, it's not 24/7 and the live chat is missing.
Pros Cons
Phone support No live chat
Fast response time No 24/7 support
Relevant answers

You can contact Vanguard via:

  • telephone
  • email

Vanguard's telephone support gave relevant and helpful answers, the speed was acceptable.

On email, we got relevant answers too and it took 1-1,5 days to get a reply

We missed the 24/7 availability and lthe ive chat.

Vanguard review - Customer Service

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Check out our summary on Vanguard’s customer service compared with similar brokers, Chase You Invest and Ally Invest.

Vanguard customer service vs. similar brokers
Vanguard Chase You Invest Ally Invest
US stockbroker US-based discount broker US stockbroker
How fast was customer support when we tried? Fast Fast OK
Quality of Customer service answers Good Good OKish
Live chat available No No Yes
Phone available Yes Yes Yes
Email available Yes No Yes
24/7 availability No No Yes

Let's continue with a more detailed description of Vanguard’s customer service features.

Vanguard customer service
Available customer service channels at Vanguard

One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.

You can get in touch with Vanguard in the following ways.

  • Phone
  • Email
  • Please note that Vanguard is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.

    Vanguard customer service
    Vanguard customer service quality

    We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).

    Response speed at Vanguard

    Phone

    On the phone, Vanguard is real quick. They’re at your disposal within a minute, so prepare your questions in advance.

    Email

    No worries! Vanguard will answer your email in a short amount of time, usually within a day.

    Response relevance at Vanguard

    Phone

    On the phone Vanguard provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.

    Email

    You’re in the right place for further information. Via email, Vanguard provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.

    Vanguard customer service
    Vanguard customer service bottomline

    Vanguard's customer service has several strong features but also a few that could be improved a bit. Therefore, we can say that Vanguard's performance is average when it comes to customer support. If you want to have a look at how other brokers similar to Vanguard measure up, check out our broker comparison tool here.

    Author of this article

    Gergely Korpos

    Author of this article

    Gergely is the co-founder and CPO of BrokerChooser. His aim is to make personal investing crystal clear for everybody. Gergely has 10 years of experience in the financial markets. He concluded thousands of trades as a commodity trader and equity portfolio manager.

    Gergely Korpos

    Co-founder, CPO

    Gergely is the co-founder and CPO of BrokerChooser. His aim is to make personal investing crystal clear for everybody. Gergely has 10 years of experience in the financial markets. He concluded thousands of trades as a commodity trader and equity portfolio manager.

    Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology

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