Trading 212 customer service
When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.
To be able to tell at a glance what you should expect from Trading 212’s customer service, we collected the following must-know information.
Disclaimer: 68% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you can afford to take the high risk of losing your money.
If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the Trading 212 review.
Customer service
Trading 212 offers adequate customer support overall, with fast, straightforward and relevant info provided by its helpful staff. We missed phone support, though.
| Pros | Cons |
|---|---|
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• Live chat
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• No phone support
|
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• Relevant answers
|
|
|
• 24/7 availability
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You can contact Trading 212 via:
- live chat
When we contacted Trading 212 via email or live chat, they sent us prompt, relevant and straightforward answers. For example, we received clear answers about which account currencies we can use and how we could deposit to our account.
To use email support, you must fill out a form on Trading 212's website. We really liked that when you choose the topic of your query, you get multiple recommended articles from the FAQ section, potentially sparing you the need to interact with customer support. When we did our test, we found several articles that answered our questions.
One thing we missed though was phone support.
Customer service is available 24/7.
Check out our summary on Trading 212’s customer service compared with similar brokers, eToro and XTB.
| Trading 212 | eToro | XTB | |
|---|---|---|---|
| Global CFD broker, but real stocks/ETFs are also available | Global social trading broker | Global CFD broker | |
| How fast was customer support when we tried? | Fast | OK | Fast |
| Quality of Customer service answers | Good | Good | Good |
| Live chat available | Yes | Yes | Yes |
| Phone available | No | No | Yes |
| Email available | Yes | Yes | Yes |
| 24/7 availability | Yes | No | No |
Let's continue with a more detailed description of Trading 212’s customer service features.
Trading 212 customer service
Available customer service channels at Trading 212
One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.
You can get in touch with Trading 212 in the following ways.
The good news is that Trading 212’s customer service is available 24/7, therefore you’ll be able to get answers to your questions on short notice.
Trading 212 customer service
Trading 212 customer service quality
We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).
Response speed at Trading 212
Live chat
You’re in good hands. Trading 212’s live chat responds quite fast, someone's usually there to help you within a minute.
No worries! Trading 212 will answer your email in a short amount of time, usually within a day.
Response relevance at Trading 212
Live chat
You’ll find what you need. Trading 212’s live chat provides clear and detailed information to any questions you may have.
You’re in the right place for further information. Via email, Trading 212 provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.
Trading 212 customer service
Trading 212 customer service bottomline
Trading 212's customer service is exceptionally good across multiple dimensions, therefore you'll be in good hands when it comes to any broker-related questions. If you want to have a look at how other brokers similar to Trading 212 compare in this regard, check out our broker comparison tool here.
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