Trading 212 customer service
When you want to contact a broker, be a beginner investor or an experienced trader, it’s important to have their customer service fast and truly helpful. These depend on the range of their available platforms and the relevance of their responses.
To be able to tell from a glance what you should expect from Trading 212’s customer service, we collected the following must-know information.
Customer service
Trading 212 offers adequate customer support. We received fast, straightforward and relevant information to our questions, from helpful staff. We missed live chat, however.
| Pros | Cons |
|---|---|
| • Phone support | • No live chat |
| • Relevant answers | |
| • 24/7 availability |
You can contact Trading 212 via:
- Phone
Email support works well. When we contacted Trading 212 via email, they sent us prompt, relevant and straightforward answers.
Trading 212 phone support was of average speed at the time of our review, but the answers we received were relevant. The slower response time was likely due to generally high customer inquiry volumes that many brokers faced at the time in March 2020.
We missed the live chat function.
Customer service is available 24/7.
Check out our summary on Trading 212’s customer service compared to similar brokers, eToro and XTB.
| Trading 212 | eToro | XTB | |
|---|---|---|---|
| Global CFD and forex broker | Global social trading broker | Global CFD and forex broker | |
| How fast was customer support when we tried? | Fast | Fast | Fast |
| Quality of Customer service answers | Good | Good | Good |
| Live chat available | No | Yes | Yes |
| Phone available | Yes | No | Yes |
| Email available | Yes | Yes | Yes |
| 24/7 availability | Yes | No | No |
Let us continue with a more detailed description of Trading 212’s customer service features.
Trading 212 customer service
Available customer service channels at Trading 212
One of the most essential components of a well-functioning customer service is the number of platforms on which you can reach out for help. Usually, the more communication tool, the more certainty to have somebody answer your questions in time.
You can get in touch with [Broker] in the following ways.
The good news is, Trading 212’s customer service is available 24/7, hence you’ll be able to find answers to your questions on a short notice.
Trading 212 customer service
Trading 212 customer service quality
We define quality of customer service based on their response-speed (e.g.: if they answer the phone in a few minutes, it counts as quick, but if they make you wait a lot, that’s a poor response-speed quality) and their response-relevance (e.g.: whether they provide a clear or an ambiguous answer to your questions that needs further clarification).
Response speed at Trading 212
Phone
On the phone, Trading 212’s speed is somewhat mediocre. Once they are fast, then you have to wait for 3-4 minutes, which is not bad, but not good either.
You don’t have to worry about it! Trading 212 answers your email in a short amount of time, usually you get support within a day.
Response relevance at Trading 212
Phone
On the phone Trading 212 provides all the necessary information in an easily comprehensible way, they pay attention to your concerns and they give the right answers.
You’re in the right place for further information. Via email, Trading 212 provides you with all the necessary answers to your questions since they tend to write a detailed and clear summary to your questions.
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Trading 212 customer service
Trading 212 customer service bottomline
Overall, Trading 212's customer service could be improved in multiple areas, check how similar brokers operate compared to Trading 212, use our compare brokers function here.
