Trading 212 customer service
When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.
To be able to tell at a glance what you should expect from Trading 212’s customer service, we collected the following must-know information.
If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the Trading 212 review.
Customer service
Trading 212 offers adequate customer support. We received fast, straightforward and relevant information to our questions, from helpful staff. We missed live chat, however.
| Pros | Cons |
|---|---|
| • Relevant answers | • No live chat |
| • 24/7 availability | • No Phone support |
You can contact Trading 212 only via email. Email support works well. When we contacted Trading 212 via email, they sent us prompt, relevant and straightforward answers.
We missed the live chat and phone support options.
Customer service is available 24/7.
Check out our summary on Trading 212’s customer service compared with similar brokers, XTB and eToro.
| Trading 212 | XTB | eToro | |
|---|---|---|---|
| Global CFD and forex broker | Global CFD and forex broker | Global social trading broker | |
| How fast was customer support when we tried? | Fast | Fast | Fast |
| Quality of Customer service answers | Good | Good | Good |
| Live chat available | No | Yes | Yes |
| Phone available | No | Yes | No |
| Email available | Yes | Yes | Yes |
| 24/7 availability | Yes | No | No |
Let's continue with a more detailed description of Trading 212’s customer service features.
Trading 212 customer service
Available customer service channels at Trading 212
One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.
You can get in touch with Trading 212 in the following ways.
The good news is that Trading 212’s customer service is available 24/7, therefore you’ll be able to get answers to your questions on short notice.
Trading 212 customer service
Trading 212 customer service quality
We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).
Response speed at Trading 212
No worries! Trading 212 will answer your email in a short amount of time, usually within a day.
Response relevance at Trading 212
You’re in the right place for further information. Via email, Trading 212 provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.
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Trading 212 customer service
Trading 212 customer service bottomline
Overall, Trading 212's customer service could be improved in multiple areas. To check out how similar brokers fare compared with Trading 212, use our broker comparison tool here.
