TradeZero customer service
When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.
To be able to tell at a glance what you should expect from TradeZero’s customer service, we collected the following must-know information.
If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the TradeZero review.
Customer service
TradeZero's customer service is excellent, offering 24/7 support via live chat, phone and email.
| Pros | Cons |
|---|---|
|
• Phone support
|
None |
|
• Live chat
|
|
|
• 24/7 support
|
|
You can contact TradeZero via:
- live chat
- phone
TradeZero live chat responds fast, and we were satisfied with how relevant their answers were.
TradeZero phone support connected quickly, and we got useful answers to our queries.
In email, we likewise received quick and helpful answers.
We also liked 24/7 availability.
Check out our summary on TradeZero’s customer service compared with similar brokers, Interactive Brokers and tastytrade.
| TradeZero | Interactive Brokers | tastytrade | |
|---|---|---|---|
| Bahamian stockbroker | International broker providing all asset classes | US options and stockbroker | |
| How fast was customer support when we tried? | Fast | OK | Fast |
| Quality of Customer service answers | Good | Good | Good |
| Live chat available | Yes | Yes | Yes |
| Phone available | Yes | Yes | Yes |
| Email available | Yes | Yes | Yes |
| 24/7 availability | Yes | No | Yes |
Let's continue with a more detailed description of TradeZero’s customer service features.
TradeZero customer service
Available customer service channels at TradeZero
One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.
You can get in touch with TradeZero in the following ways.
The good news is that TradeZero’s customer service is available 24/7, therefore you’ll be able to get answers to your questions on short notice.
TradeZero customer service
TradeZero customer service quality
We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).
Response speed at TradeZero
Live chat
You’re in good hands. TradeZero’s live chat responds quite fast, someone's usually there to help you within a minute.
Phone
On the phone, TradeZero is real quick. They’re at your disposal within a minute, so prepare your questions in advance.
No worries! TradeZero will answer your email in a short amount of time, usually within a day.
Response relevance at TradeZero
Live chat
You’ll find what you need. TradeZero’s live chat provides clear and detailed information to any questions you may have.
Phone
On the phone TradeZero provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.
You’re in the right place for further information. Via email, TradeZero provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.
TradeZero customer service
TradeZero customer service bottomline
TradeZero's customer service is exceptionally good across multiple dimensions, therefore you'll be in good hands when it comes to any broker-related questions. If you want to have a look at how other brokers similar to TradeZero compare in this regard, check out our broker comparison tool here.
Comments