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TradeZero Customer Service

Your expert
Krisztián G.
Fact checked by
Tamás D.
Updated
Jan 2024
Personally tested Personally tested
Data-driven Data-driven
Independent Independent

TradeZero customer service

When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.

To be able to tell at a glance what you should expect from TradeZero’s customer service, we collected the following must-know information.

If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the TradeZero review.

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Check out our summary on TradeZero’s customer service compared with similar brokers, Interactive Brokers and tastytrade.

TradeZero customer service vs. similar brokers
Bahamian stockbroker International broker providing all asset classes US options and stockbroker
How fast was customer support when we tried?
Fast OK Fast
Quality of Customer service answers
Good Good Good
Live chat available
Yes Yes Yes
Phone available
Yes Yes Yes
Email available
Yes Yes Yes
24/7 availability
Yes No No

Let's continue with a more detailed description of TradeZero’s customer service features.

BrokerChooser score
4.2 4.2 /5
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Available customer service channels at TradeZero

One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.

You can get in touch with TradeZero in the following ways.

  • Live chat
  • Phone
  • Email
  • The good news is that TradeZero’s customer service is available 24/7, therefore you’ll be able to get answers to your questions on short notice.

    TradeZero customer service quality

    We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).

    Response speed at TradeZero

    Live chat

    You’re in good hands. TradeZero’s live chat responds quite fast, someone's usually there to help you within a minute.

    Phone

    On the phone, TradeZero is real quick. They’re at your disposal within a minute, so prepare your questions in advance.

    Email

    No worries! TradeZero will answer your email in a short amount of time, usually within a day.

    Response relevance at TradeZero

    Live chat

    You’ll find what you need. TradeZero’s live chat provides clear and detailed information to any questions you may have.

    Phone

    On the phone TradeZero provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.

    Email

    You’re in the right place for further information. Via email, TradeZero provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.

    TradeZero customer service bottomline

    TradeZero's customer service is exceptionally good across multiple dimensions, therefore you'll be in good hands when it comes to any broker-related questions. If you want to have a look at how other brokers similar to TradeZero compare in this regard, check out our broker comparison tool here.

    Check out this short video for a behind-the-scenes peek into how our experts personally test and evaluate brokers.

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    Author of this article

    Krisztián Gátonyi

    Method-Man | Forex • Market Analysis • Stock Market

    I have 15 years of experience in proprietary trading, mainly in the interbank currency market as a foreign exchange risk manager. I'm actively involved in reviewing the 100+ brokers listed on our site. I personally open accounts with real money, execute trades, test customer services. I hold an MSc in International Business from the University of Middlesex. My purpose is to help people find the best investment provider.

    Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology.

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