TradeStation customer service
When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.
To be able to tell at a glance what you should expect from TradeStation’s customer service, we collected the following must-know information.
If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the TradeStation review.
Customer service
TradeStation's phone, live chat and email support are okay, but you can only contact them on weekdays.
| Pros | Cons |
|---|---|
| • Phone support | • No 24/7 support |
| • Live chat |
You can contact TradeStation via:
- live chat
- telephone
Customer service is available only in English.
TradeStation's phone support is okay, as most of the time we received prompt and useful answers.
TradeStation also has a live chat function. Waiting times can be a bit long, but we got helpful responses during our test.
The quality of email support was okay, as we got replies within 1-2 business days, but the relevance of the answers was not always the best.
We also missed 24/7 availability, as customer support is only available Monday to Friday, 8:00 a.m. to 5:00 p.m. EST.
Check out our summary on TradeStation’s customer service compared with similar brokers, tastyworks and Interactive Brokers.
| TradeStation | tastyworks | Interactive Brokers | |
|---|---|---|---|
| US stockbroker | US options and stockbroker | International broker providing all asset classes | |
| How fast was customer support when we tried? | OK | Fast | OK |
| Quality of Customer service answers | OKish | Good | Good |
| Live chat available | Yes | Yes | Yes |
| Phone available | Yes | Yes | Yes |
| Email available | Yes | Yes | Yes |
| 24/7 availability | No | Yes | No |
Let's continue with a more detailed description of TradeStation’s customer service features.
TradeStation customer service
Available customer service channels at TradeStation
One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.
You can get in touch with TradeStation in the following ways.
Please note that TradeStation is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.
TradeStation customer service
TradeStation customer service quality
We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).
Response speed at TradeStation
Live chat
TradeStation’s live chat speed varies from session to session. One day they respond in a minute; at other times, they make you wait for at least a few minutes.
Phone
On the phone, TradeStation’s speed is somewhat mediocre. Sometimes they are fast, but sometimes you'll have to wait for 3-4 minutes, which is not bad but not very good either.
No worries! TradeStation will answer your email in a short amount of time, usually within a day.
Response relevance at TradeStation
Live chat
TradeStation’s live chat is a bit of a hit-and-miss when it comes to clarity in answering your questions, so you'd better prepare for another round of research.
Phone
Although you can call TradeStation, they don’t always come up with the best explanation to your queries. They try to give you a helping hand, but often they provide only mediocre support via phone.
You’re in the right place for further information. Via email, TradeStation provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.
TradeStation customer service
TradeStation customer service bottomline
TradeStation's customer service has several strong features but also a few that could be improved a bit. Therefore, we can say that TradeStation's performance is average when it comes to customer support. If you want to have a look at how other brokers similar to TradeStation measure up, check out our broker comparison tool here.
