TradeStation customer service

When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.

To be able to tell at a glance what you should expect from TradeStation’s customer service, we collected the following must-know information.

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Customer service
2.5

TradeStation's phone, live chat and email support are okay, but you can only contact them on weekdays.
Pros Cons
Phone support No 24/7 support
Live chat

You can contact TradeStation via:

  • live chat
  • telephone
  • email

Customer service is available only in English.

TradeStation's phone support is okay, as most of the time they give quick and relevant answers.

TradeStation also has a live chat function. Waiting times can be a bit long, but we got relevant answers during our test.

The quality of email support was okay, as we got replies within 1-2 business days, but the relevancy of the answers was not always the best.

We also missed 24/7 availability.

TradeStation review - Customer Service

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Check out our summary on TradeStation’s customer service compared with similar brokers, tastyworks and Interactive Brokers.

TradeStation customer service vs. similar brokers
TradeStation tastyworks Interactive Brokers
US stockbroker US options and stockbroker US discount broker
How fast was customer support when we tried? OK Fast OK
Quality of Customer service answers OKish Good Good
Live chat available Yes No Yes
Phone available Yes Yes Yes
Email available Yes Yes Yes
24/7 availability No No No

Let's continue with a more detailed description of TradeStation’s customer service features.

TradeStation customer service
Available customer service channels at TradeStation

One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.

You can get in touch with TradeStation in the following ways.

  • Live chat
  • Phone
  • Email
  • Please note that TradeStation is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.

    TradeStation customer service
    TradeStation customer service quality

    We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).

    Response speed at TradeStation

    Live chat

    TradeStation’s live chat speed varies from session to session. One day they respond in a minute; at other times, they make you wait for at least a few minutes.

    Phone

    On the phone, TradeStation’s speed is somewhat mediocre. Sometimes they are fast, but sometimes you'll have to wait for 3-4 minutes, which is not bad but not very good either.

    Email

    No worries! TradeStation will answer your email in a short amount of time, usually within a day.

    Response relevance at TradeStation

    Live chat

    TradeStation’s live chat is a bit of a hit-and-miss when it comes to clarity in answering your questions, so you'd better prepare for another round of research.

    Phone

    Although you can call TradeStation, they don’t always come up with the best explanation to your queries. They try to give you a helping hand, but often they provide only mediocre support via phone.

    Email

    You’re in the right place for further information. Via email, TradeStation provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.

    TradeStation customer service
    TradeStation customer service bottomline

    Overall, TradeStation's customer service could be improved in multiple areas. To check out how similar brokers fare compared with TradeStation, use our broker comparison tool here.

    Author of this article

    Gergely Korpos

    Author of this article

    Gergely is the co-founder and CPO of Brokerchooser. His aim is to make personal investing crystal clear for everybody. Gergely has 10 years of experience in the financial markets. He concluded thousands of trades as a commodity trader and equity portfolio manager.

    Gergely Korpos

    Co-founder, CPO

    Gergely is the co-founder and CPO of Brokerchooser. His aim is to make personal investing crystal clear for everybody. Gergely has 10 years of experience in the financial markets. He concluded thousands of trades as a commodity trader and equity portfolio manager.

    Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology

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