TradeStation Customer Service

When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.

To be able to tell at a glance what you should expect from TradeStation’s customer service, we collected the following must-know information.

If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the TradeStation review.

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Customer service

2.5

TradeStation's phone, live chat and email support are okay, but you can only contact them on weekdays.

You can contact TradeStation via:

• live chat
• telephone
• email

Customer service is available only in English.

TradeStation's phone support is okay, as most of the time we received prompt and useful answers.

TradeStation also has a live chat function. Waiting times can be a bit long, but we got helpful responses during our test.

The quality of email support was okay, as we got replies within 1-2 business days, but the relevance of the answers was not always the best.

We also missed 24/7 availability, as customer support is only available Monday to Friday, 8:00 a.m. to 5:00 p.m. EST.

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Check out our summary on TradeStation’s customer service compared with similar brokers, tastyworks and Interactive Brokers.

Let's continue with a more detailed description of TradeStation’s customer service features.

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One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.

You can get in touch with TradeStation in the following ways.

Please note that TradeStation is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.

We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).

Response speed at TradeStation

Live chat

TradeStation’s live chat speed varies from session to session. One day they respond in a minute; at other times, they make you wait for at least a few minutes.

Phone

On the phone, TradeStation’s speed is somewhat mediocre. Sometimes they are fast, but sometimes you'll have to wait for 3-4 minutes, which is not bad but not very good either.

Email

No worries! TradeStation will answer your email in a short amount of time, usually within a day.

Response relevance at TradeStation

Live chat

TradeStation’s live chat is a bit of a hit-and-miss when it comes to clarity in answering your questions, so you'd better prepare for another round of research.

Phone

Although you can call TradeStation, they don’t always come up with the best explanation to your queries. They try to give you a helping hand, but often they provide only mediocre support via phone.

Email

You’re in the right place for further information. Via email, TradeStation provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.

Overall, TradeStation's customer service could be improved in multiple areas. To check out how similar brokers fare compared with TradeStation, use our broker comparison tool here.