TradeStation Global customer service

When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.

To be able to tell at a glance what you should expect from TradeStation Global’s customer service, we collected the following must-know information.

If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the TradeStation Global review.

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Customer service
4.0

TradeStation Global's phone and email services are great, but it is not 24/7. We missed a live chat feature.
Pros Cons
Phone support No live chat
Fast response time No 24/7 support
Relevant answers

TradeStation Global has its own customer service center to handle inquiries. When we tested, response time was much faster at TSG compared to Interactive Broker's own customer service.

You can reach TradeStation Global via:

  • phone
  • email
  • submitting a ticket on the website

During our most recent check, phone support seemed to be overwhelmed with requests. When we called, sometimes we could not reach a representative at all, although when we did, it only took 2-3 minutes. When the waiting time was over 5 minutes, we were able to leave a message. 

Email support is super fast. There were times when we received an answer within 30 minutes. Also, in one case, in response to a question we sent in an email, we received a phone call answer from a representative personally, who offered to help us with any further inquiries. The answers were helpful, and most of the time relevant for us.

TradeStation Global has also implemented a ticket support system for clients to help with their accounts, and they aim to reply to all tickets within one day.

On the negative side, we missed 24/7 availability and a live chat option. 

TradeStation Global review - Customer Service

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Check out our summary on TradeStation Global’s customer service compared with similar brokers, Saxo Bank and Swissquote.

TradeStation Global customer service vs. similar brokers
TradeStation Global Saxo Bank Swissquote
UK-based global stockbroker Danish investment bank Swiss investment bank
How fast was customer support when we tried? Fast OK Fast
Quality of Customer service answers Good Good Good
Live chat available No No Yes
Phone available Yes Yes Yes
Email available Yes Yes Yes
24/7 availability No No No

Let's continue with a more detailed description of TradeStation Global’s customer service features.

TradeStation Global customer service
Available customer service channels at TradeStation Global

One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.

You can get in touch with TradeStation Global in the following ways.

  • Phone
  • Email
  • Please note that TradeStation Global is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.

    TradeStation Global customer service
    TradeStation Global customer service quality

    We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).

    Response speed at TradeStation Global

    Phone

    On the phone, TradeStation Global is real quick. They’re at your disposal within a minute, so prepare your questions in advance.

    Email

    No worries! TradeStation Global will answer your email in a short amount of time, usually within a day.

    Response relevance at TradeStation Global

    Phone

    On the phone TradeStation Global provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.

    Email

    You’re in the right place for further information. Via email, TradeStation Global provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.

    TradeStation Global customer service
    TradeStation Global customer service bottomline

    TradeStation Global's customer service has several strong features but also a few that could be improved a bit. Therefore, we can say that TradeStation Global's performance is average when it comes to customer support. If you want to have a look at how other brokers similar to TradeStation Global measure up, check out our broker comparison tool here.

    Author of this article

    Ádám Nasli

    Author of this article

    Ádám is a motivated finance expert with over two years of experience in banking and investment, and a professional degree in this field. He's eager to help people find the best investment provider for them, and to make the investment sector as transparent as possible.

    Ádám Nasli

    Broker Expert

    Ádám is a motivated finance expert with over two years of experience in banking and investment, and a professional degree in this field. He's eager to help people find the best investment provider for them, and to make the investment sector as transparent as possible.

    Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology

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