TradeStation Global customer service
When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.
To be able to tell at a glance what you should expect from TradeStation Global’s customer service, we collected the following must-know information.
Customer service
TradeStation Global's phone and email services are great, but it is not 24/7. We missed a live chat feature.
| Pros | Cons |
|---|---|
| • Phone support | • No live chat |
| • Fast response time | • No 24/7 support |
| • Relevant answers |
TradeStation Global has its own customer service center to handle inquiries. When we tested, response time was much faster at TSG compared to Interactive Broker's own customer service.
You can reach TradeStation Global via:
- phone
- submitting a ticket on the website
During our most recent check, phone support seemed to be overwhelmed with requests. When we called, sometimes we could not reach a representative at all, although when we did, it only took 2-3 minutes. When the waiting time was over 5 minutes, we were able to leave a message.
Email support is super fast. There were times when we received an answer within 30 minutes. Also, in one case, in response to a question we sent in an email, we received a phone call answer from a representative personally, who offered to help us with any further inquiries. The answers were helpful, and most of the time relevant for us.
TradeStation Global has also implemented a ticket support system for clients to help with their accounts, and they aim to reply to all tickets within one day.
On the negative side, we missed 24/7 availability and a live chat option.
Check out our summary on TradeStation Global’s customer service compared with similar brokers, Saxo Bank and Swissquote.
| TradeStation Global | Saxo Bank | Swissquote | |
|---|---|---|---|
| UK-based global stockbroker | Danish investment bank | Swiss investment bank | |
| How fast was customer support when we tried? | Fast | OK | Fast |
| Quality of Customer service answers | Good | Good | Good |
| Live chat available | No | No | Yes |
| Phone available | Yes | Yes | Yes |
| Email available | Yes | Yes | Yes |
| 24/7 availability | No | No | No |
Let's continue with a more detailed description of TradeStation Global’s customer service features.
TradeStation Global customer service
Available customer service channels at TradeStation Global
One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.
You can get in touch with TradeStation Global in the following ways.
Please note that TradeStation Global is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.
TradeStation Global customer service
TradeStation Global customer service quality
We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).
Response speed at TradeStation Global
Phone
On the phone, TradeStation Global is real quick. They’re at your disposal within a minute, so prepare your questions in advance.
No worries! TradeStation Global will answer your email in a short amount of time, usually within a day.
Response relevance at TradeStation Global
Phone
On the phone TradeStation Global provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.
You’re in the right place for further information. Via email, TradeStation Global provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.
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TradeStation Global customer service
TradeStation Global customer service bottomline
TradeStation Global's customer service has several strong features but also a few that could be improved a bit. Therefore, we can say that TradeStation Global's performance is average when it comes to customer support. If you want to have a look at how other brokers similar to TradeStation Global measure up, check out our broker comparison tool here.
