Trade Nation customer service
When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.
To be able to tell at a glance what you should expect from Trade Nation’s customer service, we collected the following must-know information.
Disclaimer: 81.3% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you can afford to take the high risk of losing your money.
If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the Trade Nation review.
Customer service
Trade Nation offers phone, email and live chat support. The questions are typically answered quickly and the responses are relevant. We missed live chat and 24/7 availability.
| Pros | Cons |
|---|---|
|
• Phone support
|
• No live chat
|
|
• Fast response time
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• No 24/7 support
|
|
• Email
|
|
You can contact Trade Nation via:
- phone
- live chat
Trade Nations' phone support was fast and we got relevant answers. The agent was helpful, he gave detailed answers to our questions.
In email, we received relevant answers in a short time.
The live chat is quick and helpful.
We missed 24/7 availability.
Check out our summary on Trade Nation’s customer service compared with similar brokers, ActivTrades and Spreadex.
| Trade Nation | ActivTrades | Spreadex | |
|---|---|---|---|
| Global forex and CFD broker | Global CFD and forex broker | Global CFD and forex broker | |
| How fast was customer support when we tried? | Fast | Fast | Fast |
| Quality of Customer service answers | Good | Good | Good |
| Live chat available | Yes | Yes | Yes |
| Phone available | Yes | Yes | Yes |
| Email available | Yes | Yes | Yes |
| 24/7 availability | No | No | No |
Let's continue with a more detailed description of Trade Nation’s customer service features.
Trade Nation customer service
Available customer service channels at Trade Nation
One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.
You can get in touch with Trade Nation in the following ways.
Please note that Trade Nation is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.
Trade Nation customer service
Trade Nation customer service quality
We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).
Response speed at Trade Nation
Live chat
You’re in good hands. Trade Nation’s live chat responds quite fast, someone's usually there to help you within a minute.
Phone
On the phone, Trade Nation is real quick. They’re at your disposal within a minute, so prepare your questions in advance.
No worries! Trade Nation will answer your email in a short amount of time, usually within a day.
Response relevance at Trade Nation
Live chat
You’ll find what you need. Trade Nation’s live chat provides clear and detailed information to any questions you may have.
Phone
On the phone Trade Nation provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.
You’re in the right place for further information. Via email, Trade Nation provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.
Trade Nation customer service
Trade Nation customer service bottomline
Trade Nation's customer service is exceptionally good across multiple dimensions, therefore you'll be in good hands when it comes to any broker-related questions. If you want to have a look at how other brokers similar to Trade Nation compare in this regard, check out our broker comparison tool here.
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