Trade Nation customer service

When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.

To be able to tell at a glance what you should expect from Trade Nation’s customer service, we collected the following must-know information.

If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the Trade Nation review.

Visit broker
69.9% of retail CFD accounts lose money

Customer service
4.0

Trade Nation offers phone, email and chatbot support. Emails are typically answered quickly and the responses are relevant. We missed live chat and 24/7 availability.
Pros Cons
Phone support No live chat
Fast response time No 24/7 support
Email

You can contact Trade Nation via:

  • phone
  • email
  • chatbot

Trade Nations' phone support was fast and we got relevant answers. The agent was helpful, he gave detailed answers to our questions. 

In email, we received relevant answers in a short time.

We did not find the chatbot useful.

We missed 24/7 availability. 

Trade Nation review - Customer Service

Visit broker More
69.9% of retail CFD accounts lose money

Check out our summary on Trade Nation’s customer service compared with similar brokers, ActivTrades and Spreadex.

Trade Nation customer service vs. similar brokers
Trade Nation ActivTrades Spreadex
Global forex and CFD broker Global CFD and forex broker Global CFD and forex broker
How fast was customer support when we tried? Fast Fast Fast
Quality of Customer service answers Good Good Good
Live chat available No Yes Yes
Phone available Yes Yes Yes
Email available Yes Yes Yes
24/7 availability No No No

Let's continue with a more detailed description of Trade Nation’s customer service features.

Trade Nation customer service
Available customer service channels at Trade Nation

One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.

You can get in touch with Trade Nation in the following ways.

  • Phone
  • Email
  • Please note that Trade Nation is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.

    Trade Nation customer service
    Trade Nation customer service quality

    We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).

    Response speed at Trade Nation

    Phone

    On the phone, Trade Nation is real quick. They’re at your disposal within a minute, so prepare your questions in advance.

    Email

    No worries! Trade Nation will answer your email in a short amount of time, usually within a day.

    Response relevance at Trade Nation

    Phone

    On the phone Trade Nation provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.

    Email

    You’re in the right place for further information. Via email, Trade Nation provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.

    Trade Nation customer service
    Trade Nation customer service bottomline

    Trade Nation's customer service has several strong features but also a few that could be improved a bit. Therefore, we can say that Trade Nation's performance is average when it comes to customer support. If you want to have a look at how other brokers similar to Trade Nation measure up, check out our broker comparison tool here.

    Author of this article

    Gergely Korpos

    Author of this article

    Gergely is the co-founder and CPO of Brokerchooser. His aim is to make personal investing crystal clear for everybody. Gergely has 10 years of experience in the financial markets. He concluded thousands of trades as a commodity trader and equity portfolio manager.

    Gergely Korpos

    Co-founder, CPO

    Gergely is the co-founder and CPO of Brokerchooser. His aim is to make personal investing crystal clear for everybody. Gergely has 10 years of experience in the financial markets. He concluded thousands of trades as a commodity trader and equity portfolio manager.

    Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology

    Share

    Comments

    Visit broker
    69.9% of retail CFD accounts lose money
    ×