TMGM Customer Service

When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.

To be able to tell at a glance what you should expect from TMGM’s customer service, we collected the following must-know information.

Disclaimer: 68% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you can afford to take the high risk of losing your money.

If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the TMGM review.

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68% of retail CFD accounts lose money

Customer service

4.5

TMGM has great phone, email and live chat support. On the negative side, support is not available 24/7.

You can contact TMGM via:

• Live chat
• Email
• Phone

TMGM has great live chat support. It is fast and we always received relevant responses. We also liked that they asked for feedback about the support.

Phone support was helpful and we received detailed answers.

Email support is quick and helpful. We sent three emails and got useful and relevant answers for all of them within a day.

However, we did miss 24/7 availability, as support is only 24/5.

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68% of retail CFD accounts lose money

Check out our summary on TMGM’s customer service compared with similar brokers, Eightcap and Axi.

Let's continue with a more detailed description of TMGM’s customer service features.

Not sure which broker to choose? For a tailored recommendation, check out our broker finder tool. Answer 4 simple questions and get a list of the most relevant brokers.

One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.

You can get in touch with TMGM in the following ways.

Please note that TMGM is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.

We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).

Response speed at TMGM

Live chat

You’re in good hands. TMGM’s live chat responds quite fast, someone's usually there to help you within a minute.

Phone

On the phone, TMGM is real quick. They’re at your disposal within a minute, so prepare your questions in advance.

Email

No worries! TMGM will answer your email in a short amount of time, usually within a day.

Response relevance at TMGM

Live chat

You’ll find what you need. TMGM’s live chat provides clear and detailed information to any questions you may have.

Phone

On the phone TMGM provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.

Email

You’re in the right place for further information. Via email, TMGM provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.

TMGM's customer service is exceptionally good across multiple dimensions, therefore you'll be in good hands when it comes to any broker-related questions. If you want to have a look at how other brokers similar to TMGM compare in this regard, check out our broker comparison tool here.