TMGM customer service
When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.
To be able to tell at a glance what you should expect from TMGM’s customer service, we collected the following must-know information.
If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the TMGM review.
Customer service
TMGM has great phone, email and live chat support. On the negative side, support is not 24/7.
| Pros | Cons |
|---|---|
| • Live chat | • No 24/7 support |
| • Fast response time | |
| • Relevant answers |
You can contact TMGM via:
- Live chat
- Phone
TMGM has great live chat support. It is fast and we always received relevant responses. We also liked that they asked for feedback about the support.
Phone support was helpful and we received detailed answers.
Email support is quick and helpful. We sent three emails and got helpful and relevant answers for all of them within a day.
We missed 24/7 availability, as support is only 24/5.
Check out our summary on TMGM’s customer service compared with similar brokers, Eightcap and Axi.
| TMGM | Eightcap | Axi | |
|---|---|---|---|
| Global forex broker | Global forex broker | Australian forex broker | |
| How fast was customer support when we tried? | Fast | Fast | Fast |
| Quality of Customer service answers | Good | Good | Good |
| Live chat available | Yes | Yes | Yes |
| Phone available | Yes | Yes | Yes |
| Email available | Yes | Yes | Yes |
| 24/7 availability | No | Yes | No |
Let's continue with a more detailed description of TMGM’s customer service features.
TMGM customer service
Available customer service channels at TMGM
One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.
You can get in touch with TMGM in the following ways.
Please note that TMGM is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.
TMGM customer service
TMGM customer service quality
We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).
Response speed at TMGM
Live chat
You’re in good hands. TMGM’s live chat responds quite fast, someone's usually there to help you within a minute.
Phone
On the phone, TMGM is real quick. They’re at your disposal within a minute, so prepare your questions in advance.
No worries! TMGM will answer your email in a short amount of time, usually within a day.
Response relevance at TMGM
Live chat
You’ll find what you need. TMGM’s live chat provides clear and detailed information to any questions you may have.
Phone
On the phone TMGM provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.
You’re in the right place for further information. Via email, TMGM provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.
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TMGM customer service
TMGM customer service bottomline
TMGM's customer service is exceptionally good across multiple dimensions, therefore you'll be in good hands when it comes to any broker-related questions. If you want to have a look at how other brokers similar to TMGM compare in this regard, check out our broker comparison tool here.
