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74-89% of retail CFD accounts lose money

TMGM customer service

When you want to contact a broker, be a beginner investor or an experienced trader, it’s important to have their customer service fast and truly helpful. These depend on the range of their available platforms and the relevance of their responses.

To be able to tell from a glance what you should expect from TMGM’s customer service, we collected the following must-know information.

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74-89% of retail CFD accounts lose money

Customer service
4.5

TMGM has great email and live chat support. On the negative side, support is not 24/7 and phone support was not very helpful.
Pros Cons
Live chat No 24/7 support
Fast response time Phone support problematic
Relevant answers

You can contact TMGM via:

  • Live chat
  • Email
  • Phone

TMGM has great live chat support. It is fast and we always received relevant responses. We also liked that they asked for feedback about the support.

Email support is quick and helpful. We sent three emails and got helpful and relevant answers for all of them within a day.

Phone support was mixed, as our calls were picked up relatively quickly but we had problems connecting to the experts who could answer our questions.

We missed 24/7 availability, as support is only 24/5.

TMGM review - Customer Service

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74-89% of retail CFD accounts lose money

Check out our summary on TMGM’s customer service compared to similar brokers, Pepperstone and Fusion Markets.

TMGM customer service vs. similar brokers
TMGM Pepperstone Fusion Markets
Global forex broker Australian forex broker Australian forex broker
How fast was customer support when we tried? Fast Fast Fast
Quality of Customer service answers Good Good Good
Live chat available Yes Yes Yes
Phone available Yes Yes Yes
Email available Yes Yes Yes
24/7 availability No No No

Let us continue with a more detailed description of TMGM’s customer service features.

TMGM customer service
Available customer service channels at TMGM

One of the most essential components of a well-functioning customer service is the number of platforms on which you can reach out for help. Usually, the more communication tool, the more certainty to have somebody answer your questions in time.

You can get in touch with [Broker] in the following ways.

  • Live chat
  • Phone
  • Email
  • Pay attention to the fact that TMGM is not available 24/7, so you better think twice before reaching out for help waiting for an immediate response.

    TMGM customer service
    TMGM customer service quality

    We define quality of customer service based on their response-speed (e.g.: if they answer the phone in a few minutes, it counts as quick, but if they make you wait a lot, that’s a poor response-speed quality) and their response-relevance (e.g.: whether they provide a clear or an ambiguous answer to your questions that needs further clarification).

    Response speed at TMGM

    Live chat

    You’re in good hands. TMGM’s live chat responds quite fast, they’re up to help you within a minute.

    Phone

    On the phone, TMGM’s speed is somewhat mediocre. Once they are fast, then you have to wait for 3-4 minutes, which is not bad, but not good either.

    Email

    You don’t have to worry about it! TMGM answers your email in a short amount of time, usually you get support within a day.

    Response relevance at TMGM

    Live chat

    You’ll find what you need. TMGM’s live chat provides clear and detailed information about your possible questions.

    Phone

    Although you can call TMGM, they haven’t really been able to provide relevant answers to our concerns, thus we suggest avoiding this platform of customer support as the main source of information.

    Email

    You’re in the right place for further information. Via email, TMGM provides you with all the necessary answers to your questions since they tend to write a detailed and clear summary to your questions.

    TMGM customer service
    TMGM customer service bottomline

    TMGM's customer service is exceptionally good across multiple dimensions, hence you'll be in good hands when it comes to your broker-related questions. If you want to have a look at how other brokers similar to TMGM operate, check out our compare brokers function here.

    Author of this article

    Krisztián Gátonyi

    Author of this article

    Krisztián has 10+ years of experience in proprietary trading in the interbank currency market as a foreign exchange risk manager. He is interested also in real estate and dividend growth investing. His purpose is to help people find the best investment provider.

    Krisztián Gátonyi

    Senior Broker Expert

    Krisztián has 10+ years of experience in proprietary trading in the interbank currency market as a foreign exchange risk manager. He is interested also in real estate and dividend growth investing. His purpose is to help people find the best investment provider.

    Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology

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