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74-89% of retail CFD accounts lose money

TMGM customer service

When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.

To be able to tell at a glance what you should expect from TMGM’s customer service, we collected the following must-know information.

If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the TMGM review.

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74-89% of retail CFD accounts lose money

Customer service
4.5

TMGM has great email and live chat support. On the negative side, support is not 24/7 and phone support was not very helpful.
Pros Cons
Live chat No 24/7 support
Fast response time Phone support problematic
Relevant answers

You can contact TMGM via:

  • Live chat
  • Email
  • Phone

TMGM has great live chat support. It is fast and we always received relevant responses. We also liked that they asked for feedback about the support.

Email support is quick and helpful. We sent three emails and got helpful and relevant answers for all of them within a day.

Phone support was mixed, as our calls were picked up relatively quickly but we had problems connecting to the experts who could answer our questions.

We missed 24/7 availability, as support is only 24/5.

TMGM review - Customer Service

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74-89% of retail CFD accounts lose money

Check out our summary on TMGM’s customer service compared with similar brokers, Eightcap and Axi.

TMGM customer service vs. similar brokers
TMGM Eightcap Axi
Global forex broker Global forex broker Australian forex broker
How fast was customer support when we tried? Fast Fast Fast
Quality of Customer service answers Good Good Good
Live chat available Yes Yes Yes
Phone available Yes Yes Yes
Email available Yes Yes Yes
24/7 availability No Yes No

Let's continue with a more detailed description of TMGM’s customer service features.

TMGM customer service
Available customer service channels at TMGM

One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.

You can get in touch with TMGM in the following ways.

  • Live chat
  • Phone
  • Email
  • Please note that TMGM is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.

    TMGM customer service
    TMGM customer service quality

    We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).

    Response speed at TMGM

    Live chat

    You’re in good hands. TMGM’s live chat responds quite fast, someone's usually there to help you within a minute.

    Phone

    On the phone, TMGM’s speed is somewhat mediocre. Sometimes they are fast, but sometimes you'll have to wait for 3-4 minutes, which is not bad but not very good either.

    Email

    No worries! TMGM will answer your email in a short amount of time, usually within a day.

    Response relevance at TMGM

    Live chat

    You’ll find what you need. TMGM’s live chat provides clear and detailed information to any questions you may have.

    Phone

    Although it's possible to call TMGM, they were never really able to provide relevant answers to our concerns; therefore we suggest avoiding this platform as your main source of information.

    Email

    You’re in the right place for further information. Via email, TMGM provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.

    TMGM customer service
    TMGM customer service bottomline

    TMGM's customer service is exceptionally good across multiple dimensions, therefore you'll be in good hands when it comes to any broker-related questions. If you want to have a look at how other brokers similar to TMGM compare in this regard, check out our broker comparison tool here.

    Author of this article

    Krisztián Gátonyi

    Author of this article

    Krisztián has 10+ years of experience in proprietary trading in the interbank currency market as a foreign exchange risk manager. He is interested also in real estate and dividend growth investing. His purpose is to help people find the best investment provider.

    Krisztián Gátonyi

    Senior Broker Expert

    Krisztián has 10+ years of experience in proprietary trading in the interbank currency market as a foreign exchange risk manager. He is interested also in real estate and dividend growth investing. His purpose is to help people find the best investment provider.

    Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology

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