Tickmill customer service

When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.

To be able to tell at a glance what you should expect from Tickmill’s customer service, we collected the following must-know information.

Disclaimer: 70% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you can afford to take the high risk of losing your money.

If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the Tickmill review.

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70% of retail CFD accounts lose money

Customer service
4.0

Tickmill has good customer service, responding quickly most of the time and providing helpful answers via phone/email/chat. However, it is only available during working hours.
Pros Cons
Live chat No 24/7 support
Relevant answers
Available in local languages

You can contact Tickmill via:

  • live chat
  • telephone
  • email

Tickmill phone support was fast and we got relevant answers.

Via email, we received a reply within a day and the answers were helpful.

Tickmill's live chat is of average speed but they are eager to help; e.g. they will make screenshots for you to help explain things.

The only thing we missed was 24/7 availability.

Tickmill review - Customer Service

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70% of retail CFD accounts lose money

Check out our summary on Tickmill’s customer service compared with similar brokers, Oanda and Rakuten Securities.

Tickmill customer service vs. similar brokers
Tickmill Oanda Rakuten Securities
Global forex broker US forex broker Australia-based forex and CFD broker
How fast was customer support when we tried? OK Fast Fast
Quality of Customer service answers Good Good Good
Live chat available Yes Yes Yes
Phone available Yes Yes Yes
Email available Yes Yes Yes
24/7 availability No No No

Let's continue with a more detailed description of Tickmill’s customer service features.

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Tickmill customer service
Available customer service channels at Tickmill

One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.

You can get in touch with Tickmill in the following ways.

  • Live chat
  • Phone
  • Email
  • Please note that Tickmill is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.

    Tickmill customer service
    Tickmill customer service quality

    We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).

    Response speed at Tickmill

    Live chat

    Tickmill’s live chat speed varies from session to session. One day they respond in a minute; at other times, they make you wait for at least a few minutes.

    Phone

    On the phone, Tickmill is real quick. They’re at your disposal within a minute, so prepare your questions in advance.

    Email

    No worries! Tickmill will answer your email in a short amount of time, usually within a day.

    Response relevance at Tickmill

    Live chat

    You’ll find what you need. Tickmill’s live chat provides clear and detailed information to any questions you may have.

    Phone

    On the phone Tickmill provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.

    Email

    You’re in the right place for further information. Via email, Tickmill provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.

    Tickmill customer service
    Tickmill customer service bottomline

    Tickmill's customer service has several strong features but also a few that could be improved a bit. Therefore, we can say that Tickmill's performance is average when it comes to customer support. If you want to have a look at how other brokers similar to Tickmill measure up, check out our broker comparison tool here.

    Author of this article

    Ádám Nasli

    Author of this article

    Ádám worked in banking and investment, and holds a professional degree in this field. He is a motivated finance expert, having joined BrokerChooser in 2018. He's also eager to help people find the best investment provider for them, and to make the investment sector as transparent as possible. In his spare time, he loves learning new things, especially data science, algo-trading, programming and trading.

    Ádám Nasli

    Analyst head

    Ádám worked in banking and investment, and holds a professional degree in this field. He is a motivated finance expert, having joined BrokerChooser in 2018. He's also eager to help people find the best investment provider for them, and to make the investment sector as transparent as possible. In his spare time, he loves learning new things, especially data science, algo-trading, programming and trading.

    Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology

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