Tickmill customer service
When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.
To be able to tell at a glance what you should expect from Tickmill’s customer service, we collected the following must-know information.
Disclaimer: 76% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you can afford to take the high risk of losing your money.
If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the Tickmill review.
Customer service
Tickmill has good customer service, responding quickly most of the time and providing helpful answers via phone/email/chat. However, it is only available during working hours.
| Pros | Cons |
|---|---|
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• Live chat
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• No 24/7 support
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• Relevant answers
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• Available in local languages
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You can contact Tickmill via:
- live chat
- telephone
Tickmill phone support was fast and we got relevant answers.
Via email, we received a reply within a day and the answers were helpful.
Tickmill's live chat is of average speed but they are eager to help; e.g. they will make screenshots for you to help explain things.
The only thing we missed was 24/7 availability.
Check out our summary on Tickmill’s customer service compared with similar brokers, XM and Admirals (Admiral Markets).
| Tickmill | XM | Admirals (Admiral Markets) | |
|---|---|---|---|
| Global forex broker | Global CFD and forex broker | Global forex and CFD broker | |
| How fast was customer support when we tried? | OK | Fast | Fast |
| Quality of Customer service answers | Good | Good | Good |
| Live chat available | Yes | Yes | Yes |
| Phone available | Yes | Yes | Yes |
| Email available | Yes | Yes | Yes |
| 24/7 availability | No | Yes | No |
Let's continue with a more detailed description of Tickmill’s customer service features.
Tickmill customer service
Available customer service channels at Tickmill
One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.
You can get in touch with Tickmill in the following ways.
Please note that Tickmill is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.
Tickmill customer service
Tickmill customer service quality
We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).
Response speed at Tickmill
Live chat
Tickmill’s live chat speed varies from session to session. One day they respond in a minute; at other times, they make you wait for at least a few minutes.
Phone
On the phone, Tickmill is real quick. They’re at your disposal within a minute, so prepare your questions in advance.
No worries! Tickmill will answer your email in a short amount of time, usually within a day.
Response relevance at Tickmill
Live chat
You’ll find what you need. Tickmill’s live chat provides clear and detailed information to any questions you may have.
Phone
On the phone Tickmill provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.
You’re in the right place for further information. Via email, Tickmill provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.
Tickmill customer service
Tickmill customer service bottomline
Tickmill's customer service is exceptionally good across multiple dimensions, therefore you'll be in good hands when it comes to any broker-related questions. If you want to have a look at how other brokers similar to Tickmill compare in this regard, check out our broker comparison tool here.
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