TD Ameritrade customer service

When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.

To be able to tell at a glance what you should expect from TD Ameritrade’s customer service, we collected the following must-know information.

If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the TD Ameritrade review.

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Customer service
4.0

TD Ameritrade Customers can access a great customer service 24/7 and expect relevant answers.
Pros Cons
Phone support None
Live chat
Fast response time

Their support is available on phone, email and chat in English, Chinese and Spanish with fast response times. Main pros of the customer support are the available phone support, live chat and the fast response times.

The live chat service is great. The answers are quick and relevant . There is also a Virtual agent called 'AskTed' that directs you to relevant FAQ pages. Although chatting with the live agent was more helpful, we appreciated the option to use this tool as well.

On phone customer support team was very kind, the agent was connected within minutes and gave relevant answers.

In email we've also received relevant answers within 1 day which is quick.

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Check out our summary on TD Ameritrade’s customer service compared with similar brokers, E*TRADE and Charles Schwab.

TD Ameritrade customer service vs. similar brokers
TD Ameritrade E*TRADE Charles Schwab
US-based stockbroker US stockbroker US discount broker
How fast was customer support when we tried? Fast OK Fast
Quality of Customer service answers Good Good Good
Live chat available Yes Yes Yes
Phone available Yes Yes Yes
Email available Yes Yes No
24/7 availability Yes Yes Yes

Let's continue with a more detailed description of TD Ameritrade’s customer service features.

TD Ameritrade customer service
Available customer service channels at TD Ameritrade

One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.

You can get in touch with TD Ameritrade in the following ways.

  • Live chat
  • Phone
  • Email
  • The good news is that TD Ameritrade’s customer service is available 24/7, therefore you’ll be able to get answers to your questions on short notice.

    TD Ameritrade customer service
    TD Ameritrade customer service quality

    We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).

    Response speed at TD Ameritrade

    Live chat

    TD Ameritrade’s live chat speed varies from session to session. One day they respond in a minute; at other times, they make you wait for at least a few minutes.

    Phone

    On the phone, TD Ameritrade is real quick. They’re at your disposal within a minute, so prepare your questions in advance.

    Email

    No worries! TD Ameritrade will answer your email in a short amount of time, usually within a day.

    Response relevance at TD Ameritrade

    Live chat

    You’ll find what you need. TD Ameritrade’s live chat provides clear and detailed information to any questions you may have.

    Phone

    Although you can call TD Ameritrade, they don’t always come up with the best explanation to your queries. They try to give you a helping hand, but often they provide only mediocre support via phone.

    Email

    You’re in the right place for further information. Via email, TD Ameritrade provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.

    TD Ameritrade customer service
    TD Ameritrade customer service bottomline

    TD Ameritrade's customer service has several strong features but also a few that could be improved a bit. Therefore, we can say that TD Ameritrade's performance is average when it comes to customer support. If you want to have a look at how other brokers similar to TD Ameritrade measure up, check out our broker comparison tool here.

    Author of this article

    Ádám Nasli

    Author of this article

    Ádám is a motivated finance expert with over two years of experience in banking and investment, and a professional degree in this field. He's eager to help people find the best investment provider for them, and to make the investment sector as transparent as possible.

    Ádám Nasli

    Broker Expert

    Ádám is a motivated finance expert with over two years of experience in banking and investment, and a professional degree in this field. He's eager to help people find the best investment provider for them, and to make the investment sector as transparent as possible.

    Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology

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