TD Ameritrade customer service
When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.
To be able to tell at a glance what you should expect from TD Ameritrade’s customer service, we collected the following must-know information.
If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the TD Ameritrade review.
Customer service
TD Ameritrade customers have access to great customer service 24/7 and can expect relevant answers.
| Pros | Cons |
|---|---|
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• Phone support
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None |
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• Live chat
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• Fast response time
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You can contact TD Ameritrade via:
- live chat
- phone
Client support is available on phone, email and chat in English, Chinese and Spanish, all providing fast and relevant responses.
The live chat service is great. The answers are quick and relevant. There is also a Virtual agent called 'AskTed' that directs you to relevant FAQ pages. Although chatting with the live agent was more helpful, we appreciated the option to use this tool as well.
The phone customer support team was very kind, the agent was connected within minutes and gave relevant answers.
In email we also received relevant answers within 1 day.
Check out our summary on TD Ameritrade’s customer service compared with similar brokers, E*TRADE and Charles Schwab.
| TD Ameritrade | E*TRADE | Charles Schwab | |
|---|---|---|---|
| US-based stockbroker | US stockbroker | US discount broker | |
| How fast was customer support when we tried? | Fast | OK | Fast |
| Quality of Customer service answers | Good | Good | Good |
| Live chat available | Yes | No | Yes |
| Phone available | Yes | Yes | Yes |
| Email available | Yes | No | Yes |
| 24/7 availability | Yes | No | Yes |
Let's continue with a more detailed description of TD Ameritrade’s customer service features.
TD Ameritrade customer service
Available customer service channels at TD Ameritrade
One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.
You can get in touch with TD Ameritrade in the following ways.
The good news is that TD Ameritrade’s customer service is available 24/7, therefore you’ll be able to get answers to your questions on short notice.
TD Ameritrade customer service
TD Ameritrade customer service quality
We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).
Response speed at TD Ameritrade
Live chat
TD Ameritrade’s live chat speed varies from session to session. One day they respond in a minute; at other times, they make you wait for at least a few minutes.
Phone
On the phone, TD Ameritrade is real quick. They’re at your disposal within a minute, so prepare your questions in advance.
No worries! TD Ameritrade will answer your email in a short amount of time, usually within a day.
Response relevance at TD Ameritrade
Live chat
You’ll find what you need. TD Ameritrade’s live chat provides clear and detailed information to any questions you may have.
Phone
Although you can call TD Ameritrade, they don’t always come up with the best explanation to your queries. They try to give you a helping hand, but often they provide only mediocre support via phone.
You’re in the right place for further information. Via email, TD Ameritrade provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.
TD Ameritrade customer service
TD Ameritrade customer service bottomline
TD Ameritrade's customer service is exceptionally good across multiple dimensions, therefore you'll be in good hands when it comes to any broker-related questions. If you want to have a look at how other brokers similar to TD Ameritrade compare in this regard, check out our broker comparison tool here.
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