tastyworks customer service

When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.

To be able to tell at a glance what you should expect from tastyworks’s customer service, we collected the following must-know information.

If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the tastyworks review.

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Customer service
5.0

tastyworks's customer support is great; you can reach them via email, phone and live chat, and they will give you relevant answers.
Pros Cons
Phone support None
Fast response time
Relevant answers

You can contact tastyworks via:

  • telephone
  • email
  • live chat

If you have a general question, the chatbot might also be useful.

tastyworks's phone support was fast and we got relevant answers. The only downside is that they are available to contact only on weekdays from 7am to 5pm (GMT-6).

Via email, we got relevant answers within minutes of sending our questions. tastyworks's email support is available 24/5.

Similarly to the e-mail, through live chat we got relevant answers within minutes. 

Overall, we found that customer support is excellent; they give fast and relevant answers. 

tastyworks review - Customer Service

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Check out our summary on tastyworks’s customer service compared with similar brokers, ChoiceTrade and TradeStation.

tastyworks customer service vs. similar brokers
tastyworks ChoiceTrade TradeStation
US options and stockbroker US-based stockbroker US stockbroker
How fast was customer support when we tried? Fast Fast OK
Quality of Customer service answers Good Good OKish
Live chat available Yes No Yes
Phone available Yes Yes Yes
Email available Yes Yes Yes
24/7 availability Yes No No

Let's continue with a more detailed description of tastyworks’s customer service features.

tastyworks customer service
Available customer service channels at tastyworks

One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.

You can get in touch with tastyworks in the following ways.

  • Live chat
  • Phone
  • Email
  • The good news is that tastyworks’s customer service is available 24/7, therefore you’ll be able to get answers to your questions on short notice.

    tastyworks customer service
    tastyworks customer service quality

    We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).

    Response speed at tastyworks

    Live chat

    You’re in good hands. tastyworks’s live chat responds quite fast, someone's usually there to help you within a minute.

    Phone

    On the phone, tastyworks is real quick. They’re at your disposal within a minute, so prepare your questions in advance.

    Email

    No worries! tastyworks will answer your email in a short amount of time, usually within a day.

    Response relevance at tastyworks

    Live chat

    You’ll find what you need. tastyworks’s live chat provides clear and detailed information to any questions you may have.

    Phone

    On the phone tastyworks provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.

    Email

    You’re in the right place for further information. Via email, tastyworks provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.

    tastyworks customer service
    tastyworks customer service bottomline

    tastyworks's customer service is exceptionally good across multiple dimensions, therefore you'll be in good hands when it comes to any broker-related questions. If you want to have a look at how other brokers similar to tastyworks compare in this regard, check out our broker comparison tool here.

    Author of this article

    Gergely Korpos

    Author of this article

    Gergely is the co-founder and CPO of Brokerchooser. His aim is to make personal investing crystal clear for everybody. Gergely has 10 years of experience in the financial markets. He concluded thousands of trades as a commodity trader and equity portfolio manager.

    Gergely Korpos

    Co-founder, CPO

    Gergely is the co-founder and CPO of Brokerchooser. His aim is to make personal investing crystal clear for everybody. Gergely has 10 years of experience in the financial markets. He concluded thousands of trades as a commodity trader and equity portfolio manager.

    Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology

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