tastyworks customer service

When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.

To be able to tell at a glance what you should expect from tastyworks’s customer service, we collected the following must-know information.

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Customer service
4.0

tastyworks's customer support is great; you can reach them via email and phone, and they will give you relevant answers. On the negative side, there is no 24/7 availability or live chat.
Pros Cons
Phone support No live chat
Fast response time No 24/7 support
Relevant answers

You can contact tastyworks via:

  • telephone
  • email

If you have a general question, the chatbot might also be useful.

tastyworks's phone support was fast and we got relevant answers. The only downside is that they are available to contact only on weekdays from 7am to 5pm (GMT-6).

Via email, we got relevant answers within minutes of sending our questions. tastyworks's email support is available 24/5.

Overall, we found that customer support is excellent; they give fast and relevant answers. However, we missed live chat.

tastyworks review - Customer Service

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Check out our summary on tastyworks’s customer service compared with similar brokers, TradeStation and Zacks Trade.

tastyworks customer service vs. similar brokers
tastyworks TradeStation Zacks Trade
US options and stockbroker US stockbroker US discount broker
How fast was customer support when we tried? Fast OK Fast
Quality of Customer service answers Good OKish Good
Live chat available No Yes Yes
Phone available Yes Yes Yes
Email available Yes Yes Yes
24/7 availability No No No

Let's continue with a more detailed description of tastyworks’s customer service features.

tastyworks customer service
Available customer service channels at tastyworks

One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.

You can get in touch with tastyworks in the following ways.

  • Phone
  • Email
  • Please note that tastyworks is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.

    tastyworks customer service
    tastyworks customer service quality

    We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).

    Response speed at tastyworks

    Phone

    On the phone, tastyworks is real quick. They’re at your disposal within a minute, so prepare your questions in advance.

    Email

    No worries! tastyworks will answer your email in a short amount of time, usually within a day.

    Response relevance at tastyworks

    Phone

    On the phone tastyworks provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.

    Email

    You’re in the right place for further information. Via email, tastyworks provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.

    tastyworks customer service
    tastyworks customer service bottomline

    tastyworks's customer service has several strong features but also a few that could be improved a bit. Therefore, we can say that tastyworks's performance is average when it comes to customer support. If you want to have a look at how other brokers similar to tastyworks measure up, check out our broker comparison tool here.

    Author of this article

    Gergely Korpos

    Author of this article

    Gergely is the co-founder and CPO of Brokerchooser. His aim is to make personal investing crystal clear for everybody. Gergely has 10 years of experience in the financial markets. He concluded thousands of trades as a commodity trader and equity portfolio manager.

    Gergely Korpos

    Co-founder, CPO

    Gergely is the co-founder and CPO of Brokerchooser. His aim is to make personal investing crystal clear for everybody. Gergely has 10 years of experience in the financial markets. He concluded thousands of trades as a commodity trader and equity portfolio manager.

    Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology

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