Swissquote customer service
When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.
To be able to tell at a glance what you should expect from Swissquote’s customer service, we collected the following must-know information.
If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the Swissquote review.
Customer service
Swissquote has fast phone, email and live chat support. On the other hand, the email replies were not always relevant.
| Pros | Cons |
|---|---|
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• Phone support
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• No 24/7 support
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• Live chat
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• Email answers are not always relevant
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• Fast response time
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You can contact Swissquote customer service via:
- Live chat
- Phone
Response times were short on the phone (1-2 minutes), email (1 day), and live chat (few seconds). The relevancy of the answers was good most of the time, but on email we did not always get satisfactory information.
Customer service is available in multiple languages: Arabic, Chinese, Czech, English, French, German, Italian, Spanish and Russian. Most likely some other major languages are available as well. It can get a bit confusing whether you are speaking with the Swiss or the UK office, and they cannot provide information on the other entity.
It would be great to have 24/7 availability. Their offices are open from Monday to Friday 8:00-22:00 CET and there's a separate Customer Care Center dedicated to clients. It is open at the same times as the regular offices.
Check out our summary on Swissquote’s customer service compared with similar brokers, Saxo Bank and Interactive Brokers.
| Swissquote | Saxo Bank | Interactive Brokers | |
|---|---|---|---|
| Swiss investment bank | Danish investment bank | International broker providing all asset classes | |
| How fast was customer support when we tried? | Fast | Fast | OK |
| Quality of Customer service answers | Good | Good | Good |
| Live chat available | Yes | No | Yes |
| Phone available | Yes | Yes | Yes |
| Email available | Yes | Yes | Yes |
| 24/7 availability | No | No | No |
Let's continue with a more detailed description of Swissquote’s customer service features.
Swissquote customer service
Available customer service channels at Swissquote
One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.
You can get in touch with Swissquote in the following ways.
Please note that Swissquote is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.
Swissquote customer service
Swissquote customer service quality
We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).
Response speed at Swissquote
Live chat
You’re in good hands. Swissquote’s live chat responds quite fast, someone's usually there to help you within a minute.
Phone
On the phone, Swissquote is real quick. They’re at your disposal within a minute, so prepare your questions in advance.
No worries! Swissquote will answer your email in a short amount of time, usually within a day.
Response relevance at Swissquote
Live chat
You’ll find what you need. Swissquote’s live chat provides clear and detailed information to any questions you may have.
Phone
On the phone Swissquote provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.
Not bad, but could be better. Via email, Swissquote gives largely relevant information, but often you wish it was a bit more detailed or more comprehensible.
Swissquote customer service
Swissquote customer service bottomline
Swissquote's customer service is exceptionally good across multiple dimensions, therefore you'll be in good hands when it comes to any broker-related questions. If you want to have a look at how other brokers similar to Swissquote compare in this regard, check out our broker comparison tool here.
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