Swissquote customer service

When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.

To be able to tell at a glance what you should expect from Swissquote’s customer service, we collected the following must-know information.

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Customer service
4.4

Swissquote has fast phone, email and live chat support. On the other hand, the email replies were not always relevant.
Pros Cons
Phone support No 24/7 support
Live chat Email answers are not always relevant
Fast response time

You can contact Swissquote customer service via:

  • Live chat
  • Phone
  • Email

Response times were short on the phone (1-2 minutes), email (1 day), and live chat (few seconds). The relevancy of the answers was good most of the time, but on email we did not always get satisfactory information.

Customer service is available in multiple languages: Arabic, Chinese, Czech, English, French, German, Italian, Spanish and Russian. Most likely some other major languages are available as well, but not minor ones like Hungarian. It can get a bit confusing whether you are speaking with the Swiss or the UK office, and they cannot provide information on the other entity.

It would be great to have 24/7 availability. Most offices are available from Monday to Friday 8:00-22:00 CET, but there's a separate Customer Care Center dedicated to clients. It is also open at the same times as the regular offices.

Swissquote review - Customer Service

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Check out our summary on Swissquote’s customer service compared with similar brokers, Saxo Bank and TradeStation Global.

Swissquote customer service vs. similar brokers
Swissquote Saxo Bank TradeStation Global
Swiss investment bank Danish investment bank UK-based global stockbroker
How fast was customer support when we tried? Fast OK Fast
Quality of Customer service answers Good Good Good
Live chat available Yes No No
Phone available Yes Yes Yes
Email available Yes Yes Yes
24/7 availability No No No

Let's continue with a more detailed description of Swissquote’s customer service features.

Swissquote customer service
Available customer service channels at Swissquote

One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.

You can get in touch with Swissquote in the following ways.

  • Live chat
  • Phone
  • Email
  • Please note that Swissquote is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.

    Swissquote customer service
    Swissquote customer service quality

    We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).

    Response speed at Swissquote

    Live chat

    You’re in good hands. Swissquote’s live chat responds quite fast, someone's usually there to help you within a minute.

    Phone

    On the phone, Swissquote is real quick. They’re at your disposal within a minute, so prepare your questions in advance.

    Email

    No worries! Swissquote will answer your email in a short amount of time, usually within a day.

    Response relevance at Swissquote

    Live chat

    You’ll find what you need. Swissquote’s live chat provides clear and detailed information to any questions you may have.

    Phone

    On the phone Swissquote provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.

    Email

    Not bad, but could be better. Via email, Swissquote gives largely relevant information, but often you wish it was a bit more detailed or more comprehensible.

    Swissquote customer service
    Swissquote customer service bottomline

    Swissquote's customer service has several strong features but also a few that could be improved a bit. Therefore, we can say that Swissquote's performance is average when it comes to customer support. If you want to have a look at how other brokers similar to Swissquote measure up, check out our broker comparison tool here.

    Author of this article

    Gergely Korpos

    Author of this article

    Gergely is the co-founder and CPO of Brokerchooser. His aim is to make personal investing crystal clear for everybody. Gergely has 10 years of experience in the financial markets. He concluded thousands of trades as a commodity trader and equity portfolio manager.

    Gergely Korpos

    Co-founder, CPO

    Gergely is the co-founder and CPO of Brokerchooser. His aim is to make personal investing crystal clear for everybody. Gergely has 10 years of experience in the financial markets. He concluded thousands of trades as a commodity trader and equity portfolio manager.

    Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology

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