Stake customer service

When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.

To be able to tell at a glance what you should expect from Stake’s customer service, we collected the following must-know information.

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Customer service
0.4

Stake's customer support could use a facelift as customer support channels are limited. There is no live chat or phone support. Our e-mails were answered fast by Stake's helpdesk, but the answers were not always relevant or complete.
Pros Cons
Fast response time No phone support
No live chat
No 24/7 support

You can contact Stake via e-mail or you can submit a ticket on the website or in the app.  We received fast responses to our e-email inquiries and the answers were more or less OK .

We missed the 24/7 availability though.

All in all, there is certainly room for improvement in Stake's customer service options.

Stake review - Customer Service

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Check out our summary on Stake’s customer service compared with similar brokers, Freetrade and Revolut.

Stake customer service vs. similar brokers
Stake Freetrade Revolut
Australia-based zero-fee discount broker UK discount broker UK discount broker
How fast was customer support when we tried? Fast Fast OK
Quality of Customer service answers OKish Good Too vague or didn't answer
Live chat available No Yes Yes
Phone available No No Yes
Email available Yes Yes No
24/7 availability No No No

Let's continue with a more detailed description of Stake’s customer service features.

Stake customer service
Available customer service channels at Stake

One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.

You can get in touch with Stake in the following ways.

  • Email
  • Please note that Stake is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.

    Stake customer service
    Stake customer service quality

    We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).

    Response speed at Stake

    Email

    No worries! Stake will answer your email in a short amount of time, usually within a day.

    Response relevance at Stake

    Email

    Not bad, but could be better. Via email, Stake gives largely relevant information, but often you wish it was a bit more detailed or more comprehensible.

    Stake customer service
    Stake customer service bottomline

    Overall, Stake's customer service could be improved in multiple areas. To check out how similar brokers fare compared with Stake, use our broker comparison tool here.

    Author of this article

    Ádám Nasli

    Author of this article

    Ádám is a motivated finance expert with over two years of experience in banking and investment, and a professional degree in this field. He's eager to help people find the best investment provider for them, and to make the investment sector as transparent as possible.

    Ádám Nasli

    Broker Expert

    Ádám is a motivated finance expert with over two years of experience in banking and investment, and a professional degree in this field. He's eager to help people find the best investment provider for them, and to make the investment sector as transparent as possible.

    Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology

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