Stake customer service
When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.
To be able to tell at a glance what you should expect from Stake’s customer service, we collected the following must-know information.
If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the Stake review.
Customer service
Stake's customer support could use a facelift as customer support channels are limited. There is no live chat or phone support. Our e-mails were answered fast by Stake's helpdesk, but the answers were not always relevant or complete.
| Pros | Cons |
|---|---|
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• Fast response time
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• No phone support
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• No live chat
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• No 24/7 support
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You can contact Stake via e-mail or you can submit a ticket on the website or in the app. We received fast responses to our e-email inquiries and the answers were more or less OK.
We missed the 24/7 availability though.
All in all, there is certainly room for improvement in Stake's customer service options.
Check out our summary on Stake’s customer service compared with similar brokers, Freetrade and Alpaca Trading.
| Stake | Freetrade | Alpaca Trading | |
|---|---|---|---|
| Australia-based zero-fee discount broker | UK discount broker | US API broker | |
| How fast was customer support when we tried? | Fast | Fast | Fast |
| Quality of Customer service answers | OKish | Good | Too vague or didn't answer |
| Live chat available | No | Yes | No |
| Phone available | No | No | No |
| Email available | Yes | Yes | Yes |
| 24/7 availability | No | No | Yes |
Let's continue with a more detailed description of Stake’s customer service features.
Stake customer service
Available customer service channels at Stake
One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.
You can get in touch with Stake in the following ways.
Please note that Stake is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.
Stake customer service
Stake customer service quality
We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).
Response speed at Stake
No worries! Stake will answer your email in a short amount of time, usually within a day.
Response relevance at Stake
Not bad, but could be better. Via email, Stake gives largely relevant information, but often you wish it was a bit more detailed or more comprehensible.
Stake customer service
Stake customer service bottomline
Overall, Stake's customer service could be improved in multiple areas. To check out how similar brokers fare compared with Stake, use our broker comparison tool here.
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