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Spreadex Customer Service

Your expert
Krisztián G.
Fact checked by
Tamás D.
Updated
2d ago
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Spreadex customer service

When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.

To be able to tell at a glance what you should expect from Spreadex’s customer service, we collected the following must-know information.

Disclaimer: 64% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you can afford to take the high risk of losing your money.

If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the Spreadex review.

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64% of retail CFD accounts lose money

Check out our summary on Spreadex’s customer service compared with similar brokers, Trade Nation and FxPro.

Spreadex customer service vs. similar brokers
Global CFD and forex broker Global forex and CFD broker Global CFD and forex broker
How fast was customer support when we tried?
Fast Fast Fast
Quality of Customer service answers
Good Good Good
Live chat available
Yes Yes Yes
Phone available
Yes Yes Yes
Email available
Yes Yes Yes
24/7 availability
No No No

Let's continue with a more detailed description of Spreadex’s customer service features.

BrokerChooser score
4.4 4.4 /5
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64% of retail CFD accounts lose money

Available customer service channels at Spreadex

One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.

You can get in touch with Spreadex in the following ways.

  • Live chat
  • Phone
  • Email
  • Please note that Spreadex is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.

    Spreadex customer service quality

    We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).

    Response speed at Spreadex

    Live chat

    Spreadex’s live chat speed varies from session to session. One day they respond in a minute; at other times, they make you wait for at least a few minutes.

    Phone

    On the phone, Spreadex is real quick. They’re at your disposal within a minute, so prepare your questions in advance.

    Email

    No worries! Spreadex will answer your email in a short amount of time, usually within a day.

    Response relevance at Spreadex

    Live chat

    You’ll find what you need. Spreadex’s live chat provides clear and detailed information to any questions you may have.

    Phone

    On the phone Spreadex provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.

    Email

    You’re in the right place for further information. Via email, Spreadex provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.

    Spreadex customer service bottomline

    Spreadex's customer service has several strong features but also a few that could be improved a bit. Therefore, we can say that Spreadex's performance is average when it comes to customer support. If you want to have a look at how other brokers similar to Spreadex measure up, check out our broker comparison tool here.

    Check out this short video for a behind-the-scenes peek into how our experts personally test and evaluate brokers.

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    Author of this article

    Krisztián Gátonyi

    Method-Man | Forex • Market Analysis • Stock Market

    I have 15 years of experience in proprietary trading, mainly in the interbank currency market as a foreign exchange risk manager. I'm actively involved in reviewing the 100+ brokers listed on our site. I personally open accounts with real money, execute trades, test customer services. I hold an MSc in International Business from the University of Middlesex. My purpose is to help people find the best investment provider.

    Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology.

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