Spreadex customer service
When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.
To be able to tell at a glance what you should expect from Spreadex’s customer service, we collected the following must-know information.
Disclaimer: 64% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you can afford to take the high risk of losing your money.
If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the Spreadex review.
Customer service
Spreadex offers great customer service, with quick and useful responses especially over live chat. They are also helpful over the phone. On the down side, we missed 24/7 support.
| Pros | Cons |
|---|---|
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• Phone support
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• No 24/7 support
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• Live chat
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• Fast response time
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You can contact Spreadex via:
- live chat
- phone
Spreadex's live chat is the fastest of these channels, and the quality of responses was also perhaps the best.
When testing Spreadex phone support, we were connected quickly, with helpful agents giving us relevant answers.
Our email enquiries were typically answered within 24 hours, and we received useful and relevant replies.
The only thing we missed was 24/7 availability.
Check out our summary on Spreadex’s customer service compared with similar brokers, Trade Nation and FxPro.
| Spreadex | Trade Nation | FxPro | |
|---|---|---|---|
| Global CFD and forex broker | Global forex and CFD broker | Global CFD and forex broker | |
| How fast was customer support when we tried? | Fast | Fast | Fast |
| Quality of Customer service answers | Good | Good | Good |
| Live chat available | Yes | Yes | Yes |
| Phone available | Yes | Yes | Yes |
| Email available | Yes | Yes | Yes |
| 24/7 availability | No | No | No |
Let's continue with a more detailed description of Spreadex’s customer service features.
Spreadex customer service
Available customer service channels at Spreadex
One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.
You can get in touch with Spreadex in the following ways.
Please note that Spreadex is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.
Spreadex customer service
Spreadex customer service quality
We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).
Response speed at Spreadex
Live chat
You’re in good hands. Spreadex’s live chat responds quite fast, someone's usually there to help you within a minute.
Phone
On the phone, Spreadex is real quick. They’re at your disposal within a minute, so prepare your questions in advance.
No worries! Spreadex will answer your email in a short amount of time, usually within a day.
Response relevance at Spreadex
Live chat
You’ll find what you need. Spreadex’s live chat provides clear and detailed information to any questions you may have.
Phone
On the phone Spreadex provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.
You’re in the right place for further information. Via email, Spreadex provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.
Spreadex customer service
Spreadex customer service bottomline
Spreadex's customer service is exceptionally good across multiple dimensions, therefore you'll be in good hands when it comes to any broker-related questions. If you want to have a look at how other brokers similar to Spreadex compare in this regard, check out our broker comparison tool here.
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