SogoTrade customer service

When you want to contact a broker, be a beginner investor or an experienced trader, it’s important to have their customer service fast and truly helpful. These depend on the range of their available platforms and the relevance of their responses.

To be able to tell from a glance what you should expect from SogoTrade’s customer service, we collected the following must-know information.

Visit broker

Customer service
4.0

SogoTrade has great customer support. You can reach out to them in many ways and the customer service gives fast and relevant answers. Although, they do not offer 24/7 support.
Pros Cons
Phone support No 24/7 support
Live chat
Fast response time

You can contact SogoTrade via:

  • live chat
  • telephone
  • email

SogoTrade phone support was fast and we got relevant answers. There is also a toll-free Skype line.

On email, we also received quick and relevant answers.

The live chat gives a relevant answer. However, it is hard to reach out to them. It is because of that the live chat is available during the working hours in the US.

Unfortunately, they do not offer 24/7 customer service. They are available from Monday to Friday, between 7:00 to 20:00 ET. 

SogoTrade review - Customer Service

Visit broker More

Check out our summary on SogoTrade’s customer service compared to similar brokers, TradeStation and Interactive Brokers.

SogoTrade customer service vs. similar brokers
SogoTrade TradeStation Interactive Brokers
US-based stockbroker US stockbroker US discount broker
How fast was customer support when we tried? Fast OK Fast
Quality of Customer service answers Good OKish Good
Live chat available Yes Yes Yes
Phone available Yes Yes Yes
Email available Yes Yes Yes
24/7 availability No No No

Let us continue with a more detailed description of SogoTrade’s customer service features.

SogoTrade customer service
Available customer service channels at SogoTrade

One of the most essential components of a well-functioning customer service is the number of platforms on which you can reach out for help. Usually, the more communication tool, the more certainty to have somebody answer your questions in time.

You can get in touch with [Broker] in the following ways.

  • Live chat
  • Phone
  • Email
  • Pay attention to the fact that SogoTrade is not available 24/7, so you better think twice before reaching out for help waiting for an immediate response.

    SogoTrade customer service
    SogoTrade customer service quality

    We define quality of customer service based on their response-speed (e.g.: if they answer the phone in a few minutes, it counts as quick, but if they make you wait a lot, that’s a poor response-speed quality) and their response-relevance (e.g.: whether they provide a clear or an ambiguous answer to your questions that needs further clarification).

    Response speed at SogoTrade

    Live chat

    SogoTrade’s live chat speed varies from session to session, one day they respond in a minute, and at others, they make you wait for more than a few minutes.

    Phone

    On the phone, SogoTrade is real quick. They’re at your disposal in a minute, so prepare your questions in advance.

    Email

    You don’t have to worry about it! SogoTrade answers your email in a short amount of time, usually you get support within a day.

    Response relevance at SogoTrade

    Live chat

    You’ll find what you need. SogoTrade’s live chat provides clear and detailed information about your possible questions.

    Phone

    On the phone SogoTrade provides all the necessary information in an easily comprehensible way, they pay attention to your concerns and they give the right answers.

    Email

    You’re in the right place for further information. Via email, SogoTrade provides you with all the necessary answers to your questions since they tend to write a detailed and clear summary to your questions.

    SogoTrade customer service
    SogoTrade customer service bottomline

    SogoTrade's customer service has several good features and a few that could be improved a bit. Therefore, we can say that SogoTrade's performance of customer support is average. If you want to have a look at how other brokers similar to SogoTrade operate, check out our compare brokers function here.

    Author of this article

    Ádám Nasli

    Author of this article

    Ádám is a motivated finance expert with over two years of experience in banking and investment, and a professional degree in this field. He's eager to help people find the best investment provider for them, and to make the investment sector as transparent as possible.

    Ádám Nasli

    Broker Expert

    Ádám is a motivated finance expert with over two years of experience in banking and investment, and a professional degree in this field. He's eager to help people find the best investment provider for them, and to make the investment sector as transparent as possible.

    Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology

    Share

    Comments

    ×