SogoTrade customer service

When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.

To be able to tell at a glance what you should expect from SogoTrade’s customer service, we collected the following must-know information.

If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the SogoTrade review.

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Customer service
4.0

SogoTrade has great customer support. You can reach out to them in many ways and the customer service gives fast and relevant answers. Although, they do not offer 24/7 support.
Pros Cons
Phone support No 24/7 support
Live chat
Fast response time

You can contact SogoTrade via:

  • live chat
  • telephone
  • email

SogoTrade phone support was fast and we got relevant answers. There is also a toll-free Skype line.

On email, we also received quick and relevant answers.

The live chat gives a relevant answer. However, it is hard to reach out to them. It is because of that the live chat is available during the working hours in the US.

Unfortunately, they do not offer 24/7 customer service. They are available from Monday to Friday, between 7:00 to 20:00 ET. 

SogoTrade review - Customer Service

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Check out our summary on SogoTrade’s customer service compared with similar brokers, ChoiceTrade and Passfolio.

SogoTrade customer service vs. similar brokers
SogoTrade ChoiceTrade Passfolio
US-based stockbroker US-based stockbroker Global zero-commission stockbroker
How fast was customer support when we tried? Fast Fast OK
Quality of Customer service answers Good Good Good
Live chat available Yes No Yes
Phone available Yes Yes Yes
Email available Yes Yes Yes
24/7 availability No No No

Let's continue with a more detailed description of SogoTrade’s customer service features.

SogoTrade customer service
Available customer service channels at SogoTrade

One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.

You can get in touch with SogoTrade in the following ways.

  • Live chat
  • Phone
  • Email
  • Please note that SogoTrade is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.

    SogoTrade customer service
    SogoTrade customer service quality

    We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).

    Response speed at SogoTrade

    Live chat

    SogoTrade’s live chat speed varies from session to session. One day they respond in a minute; at other times, they make you wait for at least a few minutes.

    Phone

    On the phone, SogoTrade is real quick. They’re at your disposal within a minute, so prepare your questions in advance.

    Email

    No worries! SogoTrade will answer your email in a short amount of time, usually within a day.

    Response relevance at SogoTrade

    Live chat

    You’ll find what you need. SogoTrade’s live chat provides clear and detailed information to any questions you may have.

    Phone

    On the phone SogoTrade provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.

    Email

    You’re in the right place for further information. Via email, SogoTrade provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.

    SogoTrade customer service
    SogoTrade customer service bottomline

    SogoTrade's customer service has several strong features but also a few that could be improved a bit. Therefore, we can say that SogoTrade's performance is average when it comes to customer support. If you want to have a look at how other brokers similar to SogoTrade measure up, check out our broker comparison tool here.

    Author of this article

    Ádám Nasli

    Author of this article

    Ádám is a motivated finance expert with over two years of experience in banking and investment, and a professional degree in this field. He's eager to help people find the best investment provider for them, and to make the investment sector as transparent as possible.

    Ádám Nasli

    Broker Expert

    Ádám is a motivated finance expert with over two years of experience in banking and investment, and a professional degree in this field. He's eager to help people find the best investment provider for them, and to make the investment sector as transparent as possible.

    Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology

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