SogoTrade customer service

When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.

To be able to tell at a glance what you should expect from SogoTrade’s customer service, we collected the following must-know information.

If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the SogoTrade review.

Visit broker

Customer service
4.5

SogoTrade has great customer support. You can reach out to them in many ways and customer service gives fast and relevant answers. However, support is not available 24/7.
Pros Cons
Phone support No 24/7 support
Live chat
Fast response time

You can contact SogoTrade via:

  • live chat
  • phone
  • email

 

SogoTrade's phone support is fast and we got relevant answers. There is also a toll-free Skype line.

By email, we also received quick and relevant answers to our questions.

The live chat service provides relevant answers. Unfortunately, customer service is not available 24/7, only Monday through Friday, between 7 a.m. and 8 p.m. ET.

SogoTrade review - Customer Service

Visit broker

Check out our summary on SogoTrade’s customer service compared with similar brokers, ChoiceTrade and Passfolio.

SogoTrade customer service vs. similar brokers
SogoTrade ChoiceTrade Passfolio
US-based stockbroker US-based stockbroker Global zero-commission stockbroker
How fast was customer support when we tried? Fast Fast OK
Quality of Customer service answers Good Good Good
Live chat available Yes No Yes
Phone available Yes Yes Yes
Email available Yes Yes Yes
24/7 availability No No No

Let's continue with a more detailed description of SogoTrade’s customer service features.

Not sure which broker to choose? For a tailored recommendation, check out our broker finder tool. Answer 4 simple questions and get a list of the most relevant brokers.

SogoTrade customer service
Available customer service channels at SogoTrade

One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.

You can get in touch with SogoTrade in the following ways.

  • Live chat
  • Phone
  • Email
  • Please note that SogoTrade is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.

    SogoTrade customer service
    SogoTrade customer service quality

    We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).

    Response speed at SogoTrade

    Live chat

    You’re in good hands. SogoTrade’s live chat responds quite fast, someone's usually there to help you within a minute.

    Phone

    On the phone, SogoTrade is real quick. They’re at your disposal within a minute, so prepare your questions in advance.

    Email

    No worries! SogoTrade will answer your email in a short amount of time, usually within a day.

    Response relevance at SogoTrade

    Live chat

    You’ll find what you need. SogoTrade’s live chat provides clear and detailed information to any questions you may have.

    Phone

    On the phone SogoTrade provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.

    Email

    You’re in the right place for further information. Via email, SogoTrade provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.

    SogoTrade customer service
    SogoTrade customer service bottomline

    SogoTrade's customer service is exceptionally good across multiple dimensions, therefore you'll be in good hands when it comes to any broker-related questions. If you want to have a look at how other brokers similar to SogoTrade compare in this regard, check out our broker comparison tool here.

    Author of this article

    Ádám Nasli

    Author of this article

    Ádám worked in banking and investment, and holds a professional degree in this field. He is a motivated finance expert, having joined BrokerChooser in 2018. He's also eager to help people find the best investment provider for them, and to make the investment sector as transparent as possible. In his spare time, he loves learning new things, especially data science, algo-trading, programming and trading.

    Ádám Nasli

    Analyst head

    Ádám worked in banking and investment, and holds a professional degree in this field. He is a motivated finance expert, having joined BrokerChooser in 2018. He's also eager to help people find the best investment provider for them, and to make the investment sector as transparent as possible. In his spare time, he loves learning new things, especially data science, algo-trading, programming and trading.

    Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology

    Share

    Comments

    ×