SogoTrade customer service
When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.
To be able to tell at a glance what you should expect from SogoTrade’s customer service, we collected the following must-know information.
If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the SogoTrade review.
Customer service
SogoTrade has great customer support. You can reach out to them in many ways and customer service gives fast and relevant answers. However, support is not available 24/7.
| Pros | Cons |
|---|---|
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• Phone support
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• No 24/7 support
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• Live chat
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• Fast response time
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You can contact SogoTrade via:
- live chat
- phone
SogoTrade's phone support is fast and we got relevant answers. There is also a toll-free Skype line.
By email, we also received quick and relevant answers to our questions.
The live chat service provides relevant answers. Unfortunately, customer service is not available 24/7, only Monday through Friday, between 7 a.m. and 8 p.m. ET.
Check out our summary on SogoTrade’s customer service compared with similar brokers, ChoiceTrade and TradeStation.
| SogoTrade | ChoiceTrade | TradeStation | |
|---|---|---|---|
| US-based stockbroker | US-based stockbroker | US stockbroker | |
| How fast was customer support when we tried? | Fast | Fast | OK |
| Quality of Customer service answers | Good | Good | OKish |
| Live chat available | Yes | No | Yes |
| Phone available | Yes | Yes | Yes |
| Email available | Yes | Yes | Yes |
| 24/7 availability | No | No | No |
Let's continue with a more detailed description of SogoTrade’s customer service features.
SogoTrade customer service
Available customer service channels at SogoTrade
One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.
You can get in touch with SogoTrade in the following ways.
Please note that SogoTrade is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.
SogoTrade customer service
SogoTrade customer service quality
We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).
Response speed at SogoTrade
Live chat
You’re in good hands. SogoTrade’s live chat responds quite fast, someone's usually there to help you within a minute.
Phone
On the phone, SogoTrade is real quick. They’re at your disposal within a minute, so prepare your questions in advance.
No worries! SogoTrade will answer your email in a short amount of time, usually within a day.
Response relevance at SogoTrade
Live chat
You’ll find what you need. SogoTrade’s live chat provides clear and detailed information to any questions you may have.
Phone
On the phone SogoTrade provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.
You’re in the right place for further information. Via email, SogoTrade provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.
SogoTrade customer service
SogoTrade customer service bottomline
SogoTrade's customer service is exceptionally good across multiple dimensions, therefore you'll be in good hands when it comes to any broker-related questions. If you want to have a look at how other brokers similar to SogoTrade compare in this regard, check out our broker comparison tool here.
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