SoFi Invest customer service
When you want to contact a broker, be a beginner investor or an experienced trader, it’s important to have their customer service fast and truly helpful. These depend on the range of their available platforms and the relevance of their responses.
To be able to tell from a glance what you should expect from SoFi Invest’s customer service, we collected the following must-know information.
Customer service
SoFi Invest's customer service is great, as it gives fast and relevant answers. On the flip side, there is no 24/7 service.
| Pros | Cons |
|---|---|
| • Live chat | • No 24/7 support |
| • Fast response time | |
| • Relevant answers |
You can contact SoFi Invest via:
- live chat
- telephone
SoFi Invest has a fast live chat. The relevancy of the answers was satisfactory.
SoFi Invest's telephone support gave relevant and helpful answers. The speed was OK as we had to wait about a minute before someone was connected. However, we missed 24/7 availability.
It's also a nice feature that you can email the CEO's office. We emailed the CEO and got both a phone call and an email response from the CEO's office.
Check out our summary on SoFi Invest’s customer service compared to similar brokers, Robinhood and Fidelity.
| SoFi Invest | Robinhood | Fidelity | |
|---|---|---|---|
| US discount broker | US zero-fee discount broker | US stockbroker | |
| How fast was customer support when we tried? | Fast | Fast | Fast |
| Quality of Customer service answers | Good | Good | Good |
| Live chat available | Yes | No | Yes |
| Phone available | Yes | No | Yes |
| Email available | No | Yes | Yes |
| 24/7 availability | No | No | No |
Let us continue with a more detailed description of SoFi Invest’s customer service features.
SoFi Invest customer service
Available customer service channels at SoFi Invest
One of the most essential components of a well-functioning customer service is the number of platforms on which you can reach out for help. Usually, the more communication tool, the more certainty to have somebody answer your questions in time.
You can get in touch with [Broker] in the following ways.
Pay attention to the fact that SoFi Invest is not available 24/7, so you better think twice before reaching out for help waiting for an immediate response.
SoFi Invest customer service
SoFi Invest customer service quality
We define quality of customer service based on their response-speed (e.g.: if they answer the phone in a few minutes, it counts as quick, but if they make you wait a lot, that’s a poor response-speed quality) and their response-relevance (e.g.: whether they provide a clear or an ambiguous answer to your questions that needs further clarification).
Response speed at SoFi Invest
Live chat
You’re in good hands. SoFi Invest’s live chat responds quite fast, they’re up to help you within a minute.
Phone
On the phone, SoFi Invest is real quick. They’re at your disposal in a minute, so prepare your questions in advance.
Response relevance at SoFi Invest
Live chat
You’ll find what you need. SoFi Invest’s live chat provides clear and detailed information about your possible questions.
Phone
On the phone SoFi Invest provides all the necessary information in an easily comprehensible way, they pay attention to your concerns and they give the right answers.
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SoFi Invest customer service
SoFi Invest customer service bottomline
SoFi Invest's customer service has several good features and a few that could be improved a bit. Therefore, we can say that SoFi Invest's performance of customer support is average. If you want to have a look at how other brokers similar to SoFi Invest operate, check out our compare brokers function here.
