SoFi Invest customer service
When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.
To be able to tell at a glance what you should expect from SoFi Invest’s customer service, we collected the following must-know information.
If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the SoFi Invest review.
Customer service
SoFi Invest's customer service is great, as it gives fast and relevant answers. On the flip side, there is no 24/7 service.
| Pros | Cons |
|---|---|
| • Live chat | • No 24/7 support |
| • Fast response time | |
| • Relevant answers |
You can contact SoFi Invest via:
- live chat
- telephone
SoFi Invest has a fast live chat. The relevancy of the answers was satisfactory.
SoFi Invest's telephone support gave relevant and helpful answers. The speed was OK as we had to wait about a minute before someone was connected. However, we missed 24/7 availability. Furthermore, you can't connect them via live chat until your account is validated.
It's also a nice feature that you can email the CEO's office. We emailed the CEO and got both a phone call and an email response from the CEO's office.
Check out our summary on SoFi Invest’s customer service compared with similar brokers, Alpaca Trading and Robinhood.
| SoFi Invest | Alpaca Trading | Robinhood | |
|---|---|---|---|
| US discount broker | US API broker | US zero-fee discount broker | |
| How fast was customer support when we tried? | Fast | Fast | Fast |
| Quality of Customer service answers | Good | Too vague or didn't answer | Good |
| Live chat available | Yes | No | No |
| Phone available | Yes | No | No |
| Email available | No | Yes | Yes |
| 24/7 availability | No | No | No |
Let's continue with a more detailed description of SoFi Invest’s customer service features.
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SoFi Invest customer service
Available customer service channels at SoFi Invest
One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.
You can get in touch with SoFi Invest in the following ways.
Please note that SoFi Invest is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.
SoFi Invest customer service
SoFi Invest customer service quality
We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).
Response speed at SoFi Invest
Live chat
You’re in good hands. SoFi Invest’s live chat responds quite fast, someone's usually there to help you within a minute.
Phone
On the phone, SoFi Invest is real quick. They’re at your disposal within a minute, so prepare your questions in advance.
Response relevance at SoFi Invest
Live chat
You’ll find what you need. SoFi Invest’s live chat provides clear and detailed information to any questions you may have.
Phone
On the phone SoFi Invest provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.
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SoFi Invest customer service
SoFi Invest customer service bottomline
SoFi Invest's customer service has several strong features but also a few that could be improved a bit. Therefore, we can say that SoFi Invest's performance is average when it comes to customer support. If you want to have a look at how other brokers similar to SoFi Invest measure up, check out our broker comparison tool here.
