Sharekhan customer service
When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.
To be able to tell at a glance what you should expect from Sharekhan’s customer service, we collected the following must-know information.
If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the Sharekhan review.
Customer service
Customer support at Sharekhan is very good, offering fast responses in many languages. However, there is no 24/7 availability.
| Pros | Cons |
|---|---|
| • Live chat | • No 24/7 support |
| • Fast response time | |
| • Available in local languages |
You can contact Sharekhan via:
- live chat
- telephone
Sharekhan operates a live chat. The relevancy of the answers was impressive. However, before asking any questions, you need to enter your personal information such as your name, phone number and email address.
Sharekhan phone support works well. Responses were accurate and we were connected quickly.
Via email, we received answers within a day most of the time, which is considered pretty fast. However, the answers were sometimes not the most relevant.
Check out our summary on Sharekhan’s customer service compared with similar brokers, Zerodha and Interactive Brokers.
| Sharekhan | Zerodha | Interactive Brokers | |
|---|---|---|---|
| India-based stockbroker | India-based discount broker | International broker providing all asset classes | |
| How fast was customer support when we tried? | Fast | Fast | OK |
| Quality of Customer service answers | OKish | Good | Good |
| Live chat available | Yes | No | Yes |
| Phone available | Yes | Yes | Yes |
| Email available | Yes | Yes | Yes |
| 24/7 availability | Yes | No | No |
Let's continue with a more detailed description of Sharekhan’s customer service features.
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Sharekhan customer service
Available customer service channels at Sharekhan
One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.
You can get in touch with Sharekhan in the following ways.
The good news is that Sharekhan’s customer service is available 24/7, therefore you’ll be able to get answers to your questions on short notice.
Sharekhan customer service
Sharekhan customer service quality
We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).
Response speed at Sharekhan
Live chat
You’re in good hands. Sharekhan’s live chat responds quite fast, someone's usually there to help you within a minute.
Phone
On the phone, Sharekhan is real quick. They’re at your disposal within a minute, so prepare your questions in advance.
No worries! Sharekhan will answer your email in a short amount of time, usually within a day.
Response relevance at Sharekhan
Live chat
Sharekhan’s live chat is a bit of a hit-and-miss when it comes to clarity in answering your questions, so you'd better prepare for another round of research.
Phone
On the phone Sharekhan provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.
Not bad, but could be better. Via email, Sharekhan gives largely relevant information, but often you wish it was a bit more detailed or more comprehensible.
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Sharekhan customer service
Sharekhan customer service bottomline
Sharekhan's customer service has several strong features but also a few that could be improved a bit. Therefore, we can say that Sharekhan's performance is average when it comes to customer support. If you want to have a look at how other brokers similar to Sharekhan measure up, check out our broker comparison tool here.
