Sharekhan customer service

When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.

To be able to tell at a glance what you should expect from Sharekhan’s customer service, we collected the following must-know information.

If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the Sharekhan review.

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Customer service
4.4

Customer support at Sharekhan is very good, offering fast responses in many languages. However, there is no 24/7 availability.
Pros Cons
Live chat No 24/7 support
Fast response time
Available in local languages

You can contact Sharekhan via:

  • live chat
  • telephone
  • email

Sharekhan operates a live chat. The relevancy of the answers was impressive. However, before asking any questions, you need to enter your personal information such as your name, phone number and email address.

Sharekhan phone support works well. Responses were accurate and we were connected quickly.

Via email, we received answers within a day most of the time, which is considered pretty fast. However, the answers were sometimes not the most relevant.

Sharekhan review - Customer Service

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Check out our summary on Sharekhan’s customer service compared with similar brokers, Zerodha and Interactive Brokers.

Sharekhan customer service vs. similar brokers
Sharekhan Zerodha Interactive Brokers
India-based stockbroker India-based discount broker US discount broker
How fast was customer support when we tried? Fast Fast OK
Quality of Customer service answers OKish Good Good
Live chat available Yes No Yes
Phone available Yes Yes Yes
Email available Yes Yes Yes
24/7 availability Yes No No

Let's continue with a more detailed description of Sharekhan’s customer service features.

Sharekhan customer service
Available customer service channels at Sharekhan

One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.

You can get in touch with Sharekhan in the following ways.

  • Live chat
  • Phone
  • Email
  • The good news is that Sharekhan’s customer service is available 24/7, therefore you’ll be able to get answers to your questions on short notice.

    Sharekhan customer service
    Sharekhan customer service quality

    We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).

    Response speed at Sharekhan

    Live chat

    You’re in good hands. Sharekhan’s live chat responds quite fast, someone's usually there to help you within a minute.

    Phone

    On the phone, Sharekhan is real quick. They’re at your disposal within a minute, so prepare your questions in advance.

    Email

    No worries! Sharekhan will answer your email in a short amount of time, usually within a day.

    Response relevance at Sharekhan

    Live chat

    Sharekhan’s live chat is a bit of a hit-and-miss when it comes to clarity in answering your questions, so you'd better prepare for another round of research.

    Phone

    On the phone Sharekhan provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.

    Email

    Not bad, but could be better. Via email, Sharekhan gives largely relevant information, but often you wish it was a bit more detailed or more comprehensible.

    Sharekhan customer service
    Sharekhan customer service bottomline

    Sharekhan's customer service has several strong features but also a few that could be improved a bit. Therefore, we can say that Sharekhan's performance is average when it comes to customer support. If you want to have a look at how other brokers similar to Sharekhan measure up, check out our broker comparison tool here.

    Author of this article

    Gergely Korpos

    Author of this article

    Gergely is the co-founder and CPO of BrokerChooser. His aim is to make personal investing crystal clear for everybody. Gergely has 10 years of experience in the financial markets. He concluded thousands of trades as a commodity trader and equity portfolio manager.

    Gergely Korpos

    Co-founder, CPO

    Gergely is the co-founder and CPO of BrokerChooser. His aim is to make personal investing crystal clear for everybody. Gergely has 10 years of experience in the financial markets. He concluded thousands of trades as a commodity trader and equity portfolio manager.

    Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology

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