Sharekhan customer service
When you want to contact a broker, be a beginner investor or an experienced trader, it’s important to have their customer service fast and truly helpful. These depend on the range of their available platforms and the relevance of their responses.
To be able to tell from a glance what you should expect from Sharekhan’s customer service, we collected the following must-know information.
Customer service
Customer support at Sharekhan is very good, offering fast responses in many languages. However, there is no 24/7 availability.
| Pros | Cons |
|---|---|
| • Live chat | • No 24/7 support |
| • Fast response time | |
| • Available in local languages |
You can contact Sharekhan via:
- live chat
- telephone
Sharekhan operates a live chat. The relevancy of the answers was impressive. However, before asking any questions, you need to enter your personal information such as your name, phone number and email address.
Sharekhan phone support works well. Responses were accurate and we were connected quickly.
Via email, we received answers within a day most of the time, which is considered pretty fast. However, the answers were sometimes not the most relevant.
Check out our summary on Sharekhan’s customer service compared to similar brokers, Zerodha and Interactive Brokers.
| Sharekhan | Zerodha | Interactive Brokers | |
|---|---|---|---|
| India-based stockbroker | India-based discount broker | US discount broker | |
| How fast was customer support when we tried? | Fast | Fast | Fast |
| Quality of Customer service answers | OKish | Good | Good |
| Live chat available | Yes | No | Yes |
| Phone available | Yes | Yes | Yes |
| Email available | Yes | Yes | Yes |
| 24/7 availability | Yes | No | No |
Let us continue with a more detailed description of Sharekhan’s customer service features.
Sharekhan customer service
Available customer service channels at Sharekhan
One of the most essential components of a well-functioning customer service is the number of platforms on which you can reach out for help. Usually, the more communication tool, the more certainty to have somebody answer your questions in time.
You can get in touch with [Broker] in the following ways.
The good news is, Sharekhan’s customer service is available 24/7, hence you’ll be able to find answers to your questions on a short notice.
Sharekhan customer service
Sharekhan customer service quality
We define quality of customer service based on their response-speed (e.g.: if they answer the phone in a few minutes, it counts as quick, but if they make you wait a lot, that’s a poor response-speed quality) and their response-relevance (e.g.: whether they provide a clear or an ambiguous answer to your questions that needs further clarification).
Response speed at Sharekhan
Live chat
You’re in good hands. Sharekhan’s live chat responds quite fast, they’re up to help you within a minute.
Phone
On the phone, Sharekhan is real quick. They’re at your disposal in a minute, so prepare your questions in advance.
You don’t have to worry about it! Sharekhan answers your email in a short amount of time, usually you get support within a day.
Response relevance at Sharekhan
Live chat
Sharekhan’s live chat doesn’t seem to be totally clear. They seem to apply a hit-and-miss method when answering your questions, so you better prepare for another round of research.
Phone
On the phone Sharekhan provides all the necessary information in an easily comprehensible way, they pay attention to your concerns and they give the right answers.
Not bad, but could be better. Via email, Sharekhan gives fairly relevant information but it could be more detailed and more comprehensible.
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Sharekhan customer service
Sharekhan customer service bottomline
Sharekhan's customer service has several good features and a few that could be improved a bit. Therefore, we can say that Sharekhan's performance of customer support is average. If you want to have a look at how other brokers similar to Sharekhan operate, check out our compare brokers function here.
