Sharekhan customer service

When you want to contact a broker, be a beginner investor or an experienced trader, it’s important to have their customer service fast and truly helpful. These depend on the range of their available platforms and the relevance of their responses.

To be able to tell from a glance what you should expect from Sharekhan’s customer service, we collected the following must-know information.

Open account

Customer service
4.4

Customer support at Sharekhan is very good, offering fast responses in many languages. However, there is no 24/7 availability.
Pros Cons
Live chat No 24/7 support
Fast response time
Available in local languages

You can contact Sharekhan via:

  • live chat
  • telephone
  • email

Sharekhan operates a live chat. The relevancy of the answers was impressive. However, before asking any questions, you need to enter your personal information such as your name, phone number and email address.

Sharekhan phone support works well. Responses were accurate and we were connected quickly.

Via email, we received answers within a day most of the time, which is considered pretty fast. However, the answers were sometimes not the most relevant.

Sharekhan review - Customer Service

Open account More

Check out our summary on Sharekhan’s customer service compared to similar brokers, Zerodha and Interactive Brokers.

Sharekhan customer service vs. similar brokers
Sharekhan Zerodha Interactive Brokers
India-based stockbroker India-based discount broker US discount broker
How fast was customer support when we tried? Fast Fast Fast
Quality of Customer service answers OKish Good Good
Live chat available Yes No Yes
Phone available Yes Yes Yes
Email available Yes Yes Yes
24/7 availability Yes No No

Let us continue with a more detailed description of Sharekhan’s customer service features.

Sharekhan customer service
Available customer service channels at Sharekhan

One of the most essential components of a well-functioning customer service is the number of platforms on which you can reach out for help. Usually, the more communication tool, the more certainty to have somebody answer your questions in time.

You can get in touch with [Broker] in the following ways.

  • Live chat
  • Phone
  • Email
  • The good news is, Sharekhan’s customer service is available 24/7, hence you’ll be able to find answers to your questions on a short notice.

    Sharekhan customer service
    Sharekhan customer service quality

    We define quality of customer service based on their response-speed (e.g.: if they answer the phone in a few minutes, it counts as quick, but if they make you wait a lot, that’s a poor response-speed quality) and their response-relevance (e.g.: whether they provide a clear or an ambiguous answer to your questions that needs further clarification).

    Response speed at Sharekhan

    Live chat

    You’re in good hands. Sharekhan’s live chat responds quite fast, they’re up to help you within a minute.

    Phone

    On the phone, Sharekhan is real quick. They’re at your disposal in a minute, so prepare your questions in advance.

    Email

    You don’t have to worry about it! Sharekhan answers your email in a short amount of time, usually you get support within a day.

    Response relevance at Sharekhan

    Live chat

    Sharekhan’s live chat doesn’t seem to be totally clear. They seem to apply a hit-and-miss method when answering your questions, so you better prepare for another round of research.

    Phone

    On the phone Sharekhan provides all the necessary information in an easily comprehensible way, they pay attention to your concerns and they give the right answers.

    Email

    Not bad, but could be better. Via email, Sharekhan gives fairly relevant information but it could be more detailed and more comprehensible.

    Sharekhan customer service
    Sharekhan customer service bottomline

    Sharekhan's customer service has several good features and a few that could be improved a bit. Therefore, we can say that Sharekhan's performance of customer support is average. If you want to have a look at how other brokers similar to Sharekhan operate, check out our compare brokers function here.

    Author of this article

    Gergely Korpos

    Author of this article

    Gergely is the co-founder and CPO of Brokerchooser. His aim is to make personal investing crystal clear for everybody. Gergely has 10 years of experience in the financial markets. He concluded thousands of trades as a commodity trader and equity portfolio manager.

    Gergely Korpos

    Co-founder, CPO

    Gergely is the co-founder and CPO of Brokerchooser. His aim is to make personal investing crystal clear for everybody. Gergely has 10 years of experience in the financial markets. He concluded thousands of trades as a commodity trader and equity portfolio manager.

    Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology

    Share

    Comments

    ×