Saxo Bank customer service

When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.

To be able to tell at a glance what you should expect from Saxo Bank’s customer service, we collected the following must-know information.

If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the Saxo Bank review.

Visit broker

Customer service
4.0

Saxo's customer service is available in many languages, with phone and email support that work well despite small issues. Downsides include the lack of live chat and 24/7 availability.
Pros Cons
Phone support No live chat
Relevant answers No 24/7 support

Based on our findings, you can contact Saxo Bank via:

  • phone
  • email

An extensive language selection is available not only on Saxo's trading platforms but also in customer support. We found even minor languages like Hungarian among supported languages.

Overall, we found Saxo's customer support fine. We received relevant answers on the phone, but the connection took time. Email responses arrived within one day but were not always accurate.

You can also use a chatbot, which is like an intelligent FAQ. It gives relevant answers to basic questions like "what is the inactivity fee?", but can't answer specific queries. The ability to chat with a real person would solve this problem.

Saxo's phone customer service is available only from Monday to Friday between 9:00 am and 5:30 pm local time in 16 offices worldwide.

Saxo Bank review - Customer Service

Visit broker More

Check out our summary on Saxo Bank’s customer service compared with similar brokers, Swissquote and TradeStation Global.

Saxo Bank customer service vs. similar brokers
Saxo Bank Swissquote TradeStation Global
Danish investment bank Swiss investment bank UK-based global stockbroker
How fast was customer support when we tried? OK Fast Fast
Quality of Customer service answers Good Good Good
Live chat available No Yes No
Phone available Yes Yes Yes
Email available Yes Yes Yes
24/7 availability No No No

Let's continue with a more detailed description of Saxo Bank’s customer service features.

Saxo Bank customer service
Available customer service channels at Saxo Bank

One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.

You can get in touch with Saxo Bank in the following ways.

  • Phone
  • Email
  • Please note that Saxo Bank is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.

    Saxo Bank customer service
    Saxo Bank customer service quality

    We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).

    Response speed at Saxo Bank

    Phone

    On the phone, Saxo Bank is real quick. They’re at your disposal within a minute, so prepare your questions in advance.

    Email

    No worries! Saxo Bank will answer your email in a short amount of time, usually within a day.

    Response relevance at Saxo Bank

    Phone

    On the phone Saxo Bank provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.

    Email

    You’re in the right place for further information. Via email, Saxo Bank provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.

    Saxo Bank customer service
    Saxo Bank customer service bottomline

    Saxo Bank's customer service has several strong features but also a few that could be improved a bit. Therefore, we can say that Saxo Bank's performance is average when it comes to customer support. If you want to have a look at how other brokers similar to Saxo Bank measure up, check out our broker comparison tool here.

    Author of this article

    Gergely Korpos

    Author of this article

    Gergely is the co-founder and CPO of Brokerchooser. His aim is to make personal investing crystal clear for everybody. Gergely has 10 years of experience in the financial markets. He concluded thousands of trades as a commodity trader and equity portfolio manager.

    Gergely Korpos

    Co-founder, CPO

    Gergely is the co-founder and CPO of Brokerchooser. His aim is to make personal investing crystal clear for everybody. Gergely has 10 years of experience in the financial markets. He concluded thousands of trades as a commodity trader and equity portfolio manager.

    Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology

    Share

    Comments

    ×