Saxo Bank customer service
When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.
To be able to tell at a glance what you should expect from Saxo Bank’s customer service, we collected the following must-know information.
If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the Saxo Bank review.
Customer service
Saxo's customer service is available in many languages, with phone and email support that work well despite small issues. Downsides include the lack of live chat and 24/7 availability.
| Pros | Cons |
|---|---|
|
• Phone support
|
• No live chat
|
|
• Relevant answers
|
• No 24/7 support
|
Based on our findings, you can contact Saxo Bank via:
- phone
An extensive language selection is available not only on Saxo's trading platforms but for customer support as well. We found even minor languages like Hungarian among supported languages.
Overall, we found Saxo's customer support fine. We received relevant answers on the phone, but the connection took time. Email responses arrived within one day but were not always accurate.
You can also use a chatbot, which is like an intelligent FAQ. It gives relevant answers to basic questions like "what is the inactivity fee?", but can't answer specific queries. The ability to chat with a real person would solve this problem. They have a Support portal as well, which works quite similarly.
Saxo's phone customer service is available only from Monday to Friday between 9:00 am and 5:30 pm local time in 16 offices worldwide.
Check out our summary on Saxo Bank’s customer service compared with similar brokers, Swissquote and Interactive Brokers.
| Saxo Bank | Swissquote | Interactive Brokers | |
|---|---|---|---|
| Danish investment bank | Swiss investment bank | International broker providing all asset classes | |
| How fast was customer support when we tried? | Fast | Fast | OK |
| Quality of Customer service answers | Good | Good | Good |
| Live chat available | No | Yes | Yes |
| Phone available | Yes | Yes | Yes |
| Email available | Yes | Yes | Yes |
| 24/7 availability | No | No | No |
Let's continue with a more detailed description of Saxo Bank’s customer service features.
Saxo Bank customer service
Available customer service channels at Saxo Bank
One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.
You can get in touch with Saxo Bank in the following ways.
Please note that Saxo Bank is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.
Saxo Bank customer service
Saxo Bank customer service quality
We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).
Response speed at Saxo Bank
Phone
On the phone, Saxo Bank is real quick. They’re at your disposal within a minute, so prepare your questions in advance.
No worries! Saxo Bank will answer your email in a short amount of time, usually within a day.
Response relevance at Saxo Bank
Phone
On the phone Saxo Bank provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.
You’re in the right place for further information. Via email, Saxo Bank provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.
Saxo Bank customer service
Saxo Bank customer service bottomline
Saxo Bank's customer service is exceptionally good across multiple dimensions, therefore you'll be in good hands when it comes to any broker-related questions. If you want to have a look at how other brokers similar to Saxo Bank compare in this regard, check out our broker comparison tool here.
Comments