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Saxo Bank Customer Service

Your expert
Adam N.
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2w ago
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Saxo customer service

When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.

To be able to tell at a glance what you should expect from Saxo’s customer service, we collected the following must-know information.

If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the Saxo review.

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Check out our summary on Saxo’s customer service compared with similar brokers, Swissquote and Interactive Brokers.

Saxo customer service vs. similar brokers
Danish investment bank Swiss investment bank International broker providing all asset classes
How fast was customer support when we tried?
Great Great Mid-range
Quality of Customer service answers
Great Great Great
Live chat available
Yes Yes Yes
Phone available
Yes Yes Yes
Email available
Yes Yes Yes
24/7 availability
No No No

Let's continue with a more detailed description of Saxo’s customer service features.

BrokerChooser score
4.9 4.9 /5
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Available customer service channels at Saxo

One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.

You can get in touch with Saxo in the following ways.

  • Live chat
  • Phone
  • Email

Please note that Saxo is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.

Saxo customer service quality

We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).

Response speed at Saxo

Live chat

You’re in good hands. Saxo’s live chat responds quite fast, someone's usually there to help you within a minute.


On the phone, Saxo is real quick. They’re at your disposal within a minute, so prepare your questions in advance.


No worries! Saxo will answer your email in a short amount of time, usually within a day.

Response relevance at Saxo

Live chat

You’ll find what you need. Saxo’s live chat provides clear and detailed information to any questions you may have.


On the phone Saxo provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.


You’re in the right place for further information. Via email, Saxo provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.

Saxo customer service bottomline

Saxo's customer service is exceptionally good across multiple dimensions, therefore you'll be in good hands when it comes to any broker-related questions. If you want to have a look at how other brokers similar to Saxo compare in this regard, check out our broker comparison tool here.

Check out this short video for a behind-the-scenes peek into how our experts personally test and evaluate brokers.

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Author of this article

Adam Nasli

Trading • Safety • Market Analysis

I bring extensive financial expertise as one of BrokerChooser's earliest team members. Personally, I tested nearly all 100+ brokers on our site, opening real-money accounts, executing trades, assessing customer services, and providing firsthand assessment. My professional background includes roles in the banking sector and a degree from Central European University, where I teach finance. My passions lies in in-depth research of the financial industry, building trading algorithms, and managing long-term investments.

Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology.

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