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Royal customer service

When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.

To be able to tell at a glance what you should expect from Royal’s customer service, we collected the following must-know information.

Disclaimer: 86.67% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you can afford to take the high risk of losing your money.

If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the Royal review.

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86.67% of retail CFD accounts lose money

Customer service
4.3

Royal has great customer support overall. However, they are not too responsive to emails and support is not available 24/7.
Pros Cons
Phone support No 24/7 support
Live chat No response to some emails
Fast response time

You can contact Royal via:

  • live chat
  • phone
  • email

Royal has great live chat support. It is fast and we always received relevant responses.

Royal phone support was also fast and provided relevant answers.

However, email support could use some improvement, as a couple of our emails went unanswered.

We missed 24/7 availability, as the broker provides customer support only 24/5.

Royal review - Customer Service

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86.67% of retail CFD accounts lose money

Check out our summary on Royal’s customer service compared with similar brokers, Eightcap and TMGM.

Royal customer service vs. similar brokers
Royal Eightcap TMGM
Global forex broker Global forex broker Global forex broker
How fast was customer support when we tried? Fast Fast Fast
Quality of Customer service answers Good Good Good
Live chat available Yes Yes Yes
Phone available Yes Yes Yes
Email available Yes Yes Yes
24/7 availability No Yes Yes

Let's continue with a more detailed description of Royal’s customer service features.

Royal customer service
Available customer service channels at Royal

One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.

You can get in touch with Royal in the following ways.

  • Live chat
  • Phone
  • Email
  • Please note that Royal is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.

    Royal customer service
    Royal customer service quality

    We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).

    Response speed at Royal

    Live chat

    You’re in good hands. Royal’s live chat responds quite fast, someone's usually there to help you within a minute.

    Phone

    On the phone, Royal is real quick. They’re at your disposal within a minute, so prepare your questions in advance.

    Email

    Royal takes its time when it comes to answering your email, sometimes taking more than 2-3 days to get back to you. After all, good work takes time, right?

    Response relevance at Royal

    Live chat

    You’ll find what you need. Royal’s live chat provides clear and detailed information to any questions you may have.

    Phone

    On the phone Royal provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.

    Email

    You’re in the right place for further information. Via email, Royal provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.

    Royal customer service
    Royal customer service bottomline

    Royal's customer service has several strong features but also a few that could be improved a bit. Therefore, we can say that Royal's performance is average when it comes to customer support. If you want to have a look at how other brokers similar to Royal measure up, check out our broker comparison tool here.

    Author of this article

    Gergely Korpos

    Author of this article

    Gergely is the co-founder and CPO of BrokerChooser. His aim is to make personal investing crystal clear for everybody. Gergely has 10 years of experience in the financial markets. He concluded thousands of trades as a commodity trader and equity portfolio manager.

    Gergely Korpos

    Co-founder, CPO

    Gergely is the co-founder and CPO of BrokerChooser. His aim is to make personal investing crystal clear for everybody. Gergely has 10 years of experience in the financial markets. He concluded thousands of trades as a commodity trader and equity portfolio manager.

    Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology

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    86.67% of retail CFD accounts lose money

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