Robinhood customer service

When you want to contact a broker, be a beginner investor or an experienced trader, it’s important to have their customer service fast and truly helpful. These depend on the range of their available platforms and the relevance of their responses.

To be able to tell from a glance what you should expect from Robinhood’s customer service, we collected the following must-know information.

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Customer service
1.5

Robinhood's support team provides relevant information, but there is no phone or chat support.
Pros Cons
Fast response time No phone support
Relevant answers No live chat
No 24/7 support

Customer support is Robinhood's weak point, as you can only contact the support team via e-mail but not telephone or live chat.

When you submit a request, you can choose from topics such as account opening or funding; and the support team will get back to you via e-mail. Once you have picked a topic, you can submit a short description of your problem. Their answer was really helpful and contained all the information we requested. It took less than one day to get a response. 

We missed 24/7 support.

Robinhood review - Customer service - email

 

 

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Check out our summary on Robinhood’s customer service compared to similar brokers, Webull and TD Ameritrade.

Robinhood customer service vs. similar brokers
Robinhood Webull TD Ameritrade
US zero-fee discount broker US discount broker US-based stockbroker
How fast was customer support when we tried? Fast Fast Fast
Quality of Customer service answers Good Good Good
Live chat available No No Yes
Phone available No Yes Yes
Email available Yes Yes Yes
24/7 availability No Yes Yes

Let us continue with a more detailed description of Robinhood’s customer service features.

Robinhood customer service
Available customer service channels at Robinhood

One of the most essential components of a well-functioning customer service is the number of platforms on which you can reach out for help. Usually, the more communication tool, the more certainty to have somebody answer your questions in time.

You can get in touch with [Broker] in the following ways.

  • Email
  • Pay attention to the fact that Robinhood is not available 24/7, so you better think twice before reaching out for help waiting for an immediate response.

    Robinhood customer service
    Robinhood customer service quality

    We define quality of customer service based on their response-speed (e.g.: if they answer the phone in a few minutes, it counts as quick, but if they make you wait a lot, that’s a poor response-speed quality) and their response-relevance (e.g.: whether they provide a clear or an ambiguous answer to your questions that needs further clarification).

    Response speed at Robinhood

    Email

    You don’t have to worry about it! Robinhood answers your email in a short amount of time, usually you get support within a day.

    Response relevance at Robinhood

    Email

    You’re in the right place for further information. Via email, Robinhood provides you with all the necessary answers to your questions since they tend to write a detailed and clear summary to your questions.

    Robinhood customer service
    Robinhood customer service bottomline

    Overall, Robinhood's customer service could be improved in multiple areas, check how similar brokers operate compared to Robinhood, use our compare brokers function here.

    Author of this article

    Ádám Nasli

    Author of this article

    Ádám is a motivated finance expert with over two years of experience in banking and investment, and a professional degree in this field. He's eager to help people find the best investment provider for them, and to make the investment sector as transparent as possible.

    Ádám Nasli

    Broker Expert

    Ádám is a motivated finance expert with over two years of experience in banking and investment, and a professional degree in this field. He's eager to help people find the best investment provider for them, and to make the investment sector as transparent as possible.

    Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology

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