Robinhood customer service
When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.
To be able to tell at a glance what you should expect from Robinhood’s customer service, we collected the following must-know information.
If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the Robinhood review.
Customer service
Robinhood's support team provides relevant information, but there is no phone or chat support.
| Pros | Cons |
|---|---|
| • Fast response time | • No phone support |
| • Relevant answers | • No live chat |
| • No 24/7 support |
Customer support is Robinhood's weak point, as you can only contact the support team via e-mail but not telephone or live chat.
When you submit a request, you can choose from topics such as account opening or funding; and the support team will get back to you via e-mail. Once you have picked a topic, you can submit a short description of your problem. Their answer was really helpful and contained all the information we requested. It took less than one day to get a response.
We missed 24/7 support.
Check out our summary on Robinhood’s customer service compared with similar brokers, SoFi Invest and Webull.
| Robinhood | SoFi Invest | Webull | |
|---|---|---|---|
| US zero-fee discount broker | US discount broker | US discount broker | |
| How fast was customer support when we tried? | Fast | Fast | OK |
| Quality of Customer service answers | Good | Good | Good |
| Live chat available | No | Yes | No |
| Phone available | No | Yes | Yes |
| Email available | Yes | No | Yes |
| 24/7 availability | No | No | No |
Let's continue with a more detailed description of Robinhood’s customer service features.
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Robinhood customer service
Available customer service channels at Robinhood
One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.
You can get in touch with Robinhood in the following ways.
Please note that Robinhood is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.
Robinhood customer service
Robinhood customer service quality
We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).
Response speed at Robinhood
No worries! Robinhood will answer your email in a short amount of time, usually within a day.
Response relevance at Robinhood
You’re in the right place for further information. Via email, Robinhood provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.
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Robinhood customer service
Robinhood customer service bottomline
Overall, Robinhood's customer service could be improved in multiple areas. To check out how similar brokers fare compared with Robinhood, use our broker comparison tool here.
