Revolut customer service

When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.

To be able to tell at a glance what you should expect from Revolut’s customer service, we collected the following must-know information.

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Customer service
1.8

Revolut has a great chatbot and a useful FAQ, but phone support offers only pre-recorded answers, while live chat is slow and its responses aren't always satisfactory.
Pros Cons
Phone support No 24/7 support
Live chat Irrelevant answers
Only pre-recorded answers on the phone

You can contact Revolut via:

  • chatbot
  • live chat
  • phone

The chatbot is great, although it can answer only basic questions. For example, it gave clear answers about what stocks are available or what order types are offered.

We also tested live chat, which was slow and we didn't get clear and useful answers to our questions.

Revolut phone support was fast, but all you get is pre-recorded answers. It's great if you have some basic questions, but it is not suitable for more specific queries.

We also missed email support.

All in all, there is certainly room for improvement in Revolut's customer service options.

Revolut review - Customer Service

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Check out our summary on Revolut’s customer service compared with similar brokers, Stake and Passfolio.

Revolut customer service vs. similar brokers
Revolut Stake Passfolio
UK discount broker Australia-based zero-fee discount broker Global zero-commission stockbroker
How fast was customer support when we tried? OK Fast OK
Quality of Customer service answers Too vague or didn't answer OKish Good
Live chat available Yes No Yes
Phone available Yes No Yes
Email available No Yes Yes
24/7 availability No No No

Let's continue with a more detailed description of Revolut’s customer service features.

Revolut customer service
Available customer service channels at Revolut

One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.

You can get in touch with Revolut in the following ways.

  • Live chat
  • Phone
  • Please note that Revolut is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.

    Revolut customer service
    Revolut customer service quality

    We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).

    Response speed at Revolut

    Live chat

    Revolut’s live chat speed could be improved. They usually take more than 5 minutes to respond, which may well be enough for you to start guessing the answer on your own!

    Phone

    On the phone, Revolut is real quick. They’re at your disposal within a minute, so prepare your questions in advance.

    Response relevance at Revolut

    Live chat

    Revolut’s live chat is hardly a useful source of information. Maybe we were just unlucky, but when we tried it didn’t provide sufficient (or sufficiently clear) info. We suggest you pick another channel as your go-to source for high-priority questions.

    Phone

    Although it's possible to call Revolut, they were never really able to provide relevant answers to our concerns; therefore we suggest avoiding this platform as your main source of information.

    Revolut customer service
    Revolut customer service bottomline

    Overall, Revolut's customer service could be improved in multiple areas. To check out how similar brokers fare compared with Revolut, use our broker comparison tool here.

    Author of this article

    Ádám Nasli

    Author of this article

    Ádám is a motivated finance expert with over two years of experience in banking and investment, and a professional degree in this field. He's eager to help people find the best investment provider for them, and to make the investment sector as transparent as possible.

    Ádám Nasli

    Broker Expert

    Ádám is a motivated finance expert with over two years of experience in banking and investment, and a professional degree in this field. He's eager to help people find the best investment provider for them, and to make the investment sector as transparent as possible.

    Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology

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