RBC Direct Investing customer service
When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.
To be able to tell at a glance what you should expect from RBC Direct Investing’s customer service, we collected the following must-know information.
If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the RBC Direct Investing review.
Customer service
RBC Direct Investing has great email and live chat support, providing fast and relevant answers. On the other hand, phone support is a bit slow and there is no 24/7 availability.
| Pros | Cons |
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• Phone support
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• No 24/7 support
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• Live chat
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• Relevant answers
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You can contact RBC Direct Investing via:
- live chat
- phone
RBC Direct Investing provides a fast live chat. An agent was connected within a minute and we got relevant answers. For example, the withdrawal fees are not easy to understand through their fee table, but customer service was able to provide useful help.
Phone support is OK. We received accurate answers, but had to wait around 5-10 minutes until someone was connected.
RBC Direct Investing's email support works well. We got quick and relevant answers, with customer support sending us pre-written paragraphs to answer our questions within 1 day.
We missed the 24/7 availability. You must wait for business hours in North America to contact support.
Check out our summary on RBC Direct Investing’s customer service compared with similar brokers, Qtrade Direct Investing and Questrade.
| RBC Direct Investing | Qtrade Direct Investing | Questrade | |
|---|---|---|---|
| Canadian discount stockbroker | Canadian stockbroker | Canadian stockbroker | |
| How fast was customer support when we tried? | OK | OK | Fast |
| Quality of Customer service answers | Good | OKish | Good |
| Live chat available | Yes | No | Yes |
| Phone available | Yes | Yes | Yes |
| Email available | Yes | Yes | Yes |
| 24/7 availability | No | No | No |
Let's continue with a more detailed description of RBC Direct Investing’s customer service features.
RBC Direct Investing customer service
Available customer service channels at RBC Direct Investing
One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.
You can get in touch with RBC Direct Investing in the following ways.
Please note that RBC Direct Investing is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.
RBC Direct Investing customer service
RBC Direct Investing customer service quality
We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).
Response speed at RBC Direct Investing
Live chat
You’re in good hands. RBC Direct Investing’s live chat responds quite fast, someone's usually there to help you within a minute.
Phone
Ain’t nobody got time for that. On the phone, RBC Direct Investing is a bit sluggish, as the waiting time to be connected often exceeds 5 minutes.
No worries! RBC Direct Investing will answer your email in a short amount of time, usually within a day.
Response relevance at RBC Direct Investing
Live chat
You’ll find what you need. RBC Direct Investing’s live chat provides clear and detailed information to any questions you may have.
Phone
Although you can call RBC Direct Investing, they don’t always come up with the best explanation to your queries. They try to give you a helping hand, but often they provide only mediocre support via phone.
You’re in the right place for further information. Via email, RBC Direct Investing provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.
RBC Direct Investing customer service
RBC Direct Investing customer service bottomline
RBC Direct Investing's customer service is exceptionally good across multiple dimensions, therefore you'll be in good hands when it comes to any broker-related questions. If you want to have a look at how other brokers similar to RBC Direct Investing compare in this regard, check out our broker comparison tool here.
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