Random Capital customer service
When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.
To be able to tell at a glance what you should expect from Random Capital’s customer service, we collected the following must-know information.
If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the Random Capital review.
Customer service
Random Capital has fast email support. However, there is no live chat and they are available on weekdays only.
| Pros | Cons |
|---|---|
|
• Phone support
|
• No live chat
|
|
• Fast response time
|
• No 24/7 support
|
|
• Good email support
|
|
You can contact Random Capital via:
- phone
Random Capital has great email support. It is fast and we always received relevant responses.
The answers we received from phone support however were not always totally clear.
There is no live chat.
We missed 24/7 availability, as the broker provides customer support only on weekdays.
Check out our summary on Random Capital’s customer service compared with similar brokers, Interactive Brokers and KBC Equitas.
| Random Capital | Interactive Brokers | KBC Equitas | |
|---|---|---|---|
| Hungarian stockbroker | International broker providing all asset classes | Hungarian stockbroker | |
| How fast was customer support when we tried? | Fast | OK | OK |
| Quality of Customer service answers | OKish | Good | Good |
| Live chat available | No | Yes | No |
| Phone available | Yes | Yes | Yes |
| Email available | Yes | Yes | Yes |
| 24/7 availability | No | No | No |
Let's continue with a more detailed description of Random Capital’s customer service features.
Random Capital customer service
Available customer service channels at Random Capital
One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.
You can get in touch with Random Capital in the following ways.
Please note that Random Capital is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.
Random Capital customer service
Random Capital customer service quality
We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).
Response speed at Random Capital
Phone
On the phone, Random Capital is real quick. They’re at your disposal within a minute, so prepare your questions in advance.
No worries! Random Capital will answer your email in a short amount of time, usually within a day.
Response relevance at Random Capital
Phone
Although you can call Random Capital, they don’t always come up with the best explanation to your queries. They try to give you a helping hand, but often they provide only mediocre support via phone.
You’re in the right place for further information. Via email, Random Capital provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.
Random Capital customer service
Random Capital customer service bottomline
Overall, Random Capital's customer service could be improved in multiple areas. To check out how similar brokers fare compared with Random Capital, use our broker comparison tool here.
Comments