Rakuten Securities customer service

When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.

To be able to tell at a glance what you should expect from Rakuten Securities’s customer service, we collected the following must-know information.

Disclaimer: 74-89% of retail investor accounts lose money when trading CFDs. You should consider whether you can afford to take the high risk of losing your money.

If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the Rakuten Securities review.

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74-89% of retail CFD accounts lose money

Customer service
4.0

Rakuten Securities customer service gives fast and relevant answers via email. However, live chat and phone support is slow and unsatisfactory, and is not available 24/7.
Pros Cons
None No 24/7 support
Slow support
Irrelevant answers

You can contact Rakuten Securities via:

  • live chat
  • phone
  • email

Rakuten Securities has a slow live chat and phone support, and we received irrelevant answers on both channels. On the other hand, email customer service works well as we got quick and relevant answers.

We missed 24/7 availability. We also missed information on what time zone customer service is available in.

Rakuten Securities review - Customer Service

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74-89% of retail CFD accounts lose money

Check out our summary on Rakuten Securities’s customer service compared with similar brokers, Tickmill and Oanda.

Rakuten Securities customer service vs. similar brokers
Rakuten Securities Tickmill Oanda
Australia-based forex and CFD broker Global forex broker US forex broker
How fast was customer support when we tried? Fast OK Fast
Quality of Customer service answers Good Good Good
Live chat available Yes Yes Yes
Phone available Yes Yes Yes
Email available Yes Yes Yes
24/7 availability No No No

Let's continue with a more detailed description of Rakuten Securities’s customer service features.

Rakuten Securities customer service
Available customer service channels at Rakuten Securities

One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.

You can get in touch with Rakuten Securities in the following ways.

  • Live chat
  • Phone
  • Email
  • Please note that Rakuten Securities is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.

    Rakuten Securities customer service
    Rakuten Securities customer service quality

    We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).

    Response speed at Rakuten Securities

    Live chat

    Rakuten Securities’s live chat speed could be improved. They usually take more than 5 minutes to respond, which may well be enough for you to start guessing the answer on your own!

    Phone

    On the phone, Rakuten Securities is real quick. They’re at your disposal within a minute, so prepare your questions in advance.

    Email

    No worries! Rakuten Securities will answer your email in a short amount of time, usually within a day.

    Response relevance at Rakuten Securities

    Live chat

    Rakuten Securities’s live chat is hardly a useful source of information. Maybe we were just unlucky, but when we tried it didn’t provide sufficient (or sufficiently clear) info. We suggest you pick another channel as your go-to source for high-priority questions.

    Phone

    On the phone Rakuten Securities provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.

    Email

    You’re in the right place for further information. Via email, Rakuten Securities provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.

    Rakuten Securities customer service
    Rakuten Securities customer service bottomline

    Rakuten Securities's customer service has several strong features but also a few that could be improved a bit. Therefore, we can say that Rakuten Securities's performance is average when it comes to customer support. If you want to have a look at how other brokers similar to Rakuten Securities measure up, check out our broker comparison tool here.

    Author of this article

    Gergely Korpos

    Author of this article

    Gergely is the co-founder and CPO of BrokerChooser. His aim is to make personal investing crystal clear for everybody. Gergely has 10 years of experience in the financial markets. He concluded thousands of trades as a commodity trader and equity portfolio manager.

    Gergely Korpos

    Co-founder, CPO

    Gergely is the co-founder and CPO of BrokerChooser. His aim is to make personal investing crystal clear for everybody. Gergely has 10 years of experience in the financial markets. He concluded thousands of trades as a commodity trader and equity portfolio manager.

    Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology

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