Rakuten Securities Customer Service

When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.

To be able to tell at a glance what you should expect from Rakuten Securities’s customer service, we collected the following must-know information.

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74-89% of retail CFD accounts lose money

Customer service

0.5

Rakuten Securities customer service gives fast and relevant answers through email. On the other hand their live chat and telephone support is both slow and the answers we got were irrelevant. In addition we miss the 24/7 customer service availability.

You can contact Rakuten Securities via:

• live chat
• phone
• email

Rakuten Securities has a slow live chat and phone support and we recieved irrelevant answers through both channels. On the other hand, email customer service works well as we got quick and relevant answers.

We missed the 24/7 availability. We also missed the information in what time zone the customer service is available.

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74-89% of retail CFD accounts lose money

Check out our summary on Rakuten Securities’s customer service compared with similar brokers, Tickmill and Oanda.

Let's continue with a more detailed description of Rakuten Securities’s customer service features.

One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.

You can get in touch with Rakuten Securities in the following ways.

Please note that Rakuten Securities is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.

We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).

Response speed at Rakuten Securities

Live chat

Rakuten Securities’s live chat speed could be improved. They usually take more than 5 minutes to respond, which may well be enough for you to start guessing the answer on your own!

Phone

Ain’t nobody got time for that. On the phone, Rakuten Securities is a bit sluggish, as the waiting time to be connected often exceeds 5 minutes.

Email

No worries! Rakuten Securities will answer your email in a short amount of time, usually within a day.

Response relevance at Rakuten Securities

Live chat

Rakuten Securities’s live chat is hardly a useful source of information. Maybe we were just unlucky, but when we tried it didn’t provide sufficient (or sufficiently clear) info. We suggest you pick another channel as your go-to source for high-priority questions.

Phone

Although it's possible to call Rakuten Securities, they were never really able to provide relevant answers to our concerns; therefore we suggest avoiding this platform as your main source of information.

Email

You’re in the right place for further information. Via email, Rakuten Securities provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.

Overall, Rakuten Securities's customer service could be improved in multiple areas. To check out how similar brokers fare compared with Rakuten Securities, use our broker comparison tool here.