Rakuten Securities customer service

When you want to contact a broker, be a beginner investor or an experienced trader, it’s important to have their customer service fast and truly helpful. These depend on the range of their available platforms and the relevance of their responses.

To be able to tell from a glance what you should expect from Rakuten Securities’s customer service, we collected the following must-know information.

Customer service
0.5

Rakuten Securities customer service gives fast and relevant answers through email. On the other hand their live chat and telephone support is both slow and the answers we got were irrelevant. In addition we miss the 24/7 customer service availability.
Pros Cons
None No 24/7 support
Slow support
Irrelevant answers

You can contact Rakuten Securities via:

  • live chat
  • phone
  • email

Rakuten Securities has a slow live chat and phone support and we recieved irrelevant answers through both channels. On the other hand, email customer service works well as we got quick and relevant answers.

We missed the 24/7 availability. We also missed the information in what time zone the customer service is available.

Rakuten Securities review - Customer Service

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74-89% of retail CFD accounts lose money

Check out our summary on Rakuten Securities’s customer service compared to similar brokers, IC Markets and Pepperstone.

Rakuten Securities customer service vs. similar brokers
Rakuten Securities IC Markets Pepperstone
Australia-based forex and CFD broker Global forex broker Australian forex broker
How fast was customer support when we tried? Rather slow Fast Fast
Quality of Customer service answers Too vague or didn't answer OKish Good
Live chat available Yes Yes Yes
Phone available Yes Yes Yes
Email available Yes Yes Yes
24/7 availability No Yes No

Let us continue with a more detailed description of Rakuten Securities’s customer service features.

Rakuten Securities customer service
Available customer service channels at Rakuten Securities

One of the most essential components of a well-functioning customer service is the number of platforms on which you can reach out for help. Usually, the more communication tool, the more certainty to have somebody answer your questions in time.

You can get in touch with [Broker] in the following ways.

  • Live chat
  • Phone
  • Email
  • Pay attention to the fact that Rakuten Securities is not available 24/7, so you better think twice before reaching out for help waiting for an immediate response.

    Rakuten Securities customer service
    Rakuten Securities customer service quality

    We define quality of customer service based on their response-speed (e.g.: if they answer the phone in a few minutes, it counts as quick, but if they make you wait a lot, that’s a poor response-speed quality) and their response-relevance (e.g.: whether they provide a clear or an ambiguous answer to your questions that needs further clarification).

    Response speed at Rakuten Securities

    Live chat

    Rakuten Securities’s live chat speed could be improved. They usually respond in more than 5 minutes, which would be enough for you to start guessing the answer on your own.

    Phone

    Ain’t nobody got time for that. On the phone, Rakuten Securities is hardly a quick one, the waiting time often exceeds 5 minutes till they answer.

    Email

    You don’t have to worry about it! Rakuten Securities answers your email in a short amount of time, usually you get support within a day.

    Response relevance at Rakuten Securities

    Live chat

    Rakuten Securities’s live chat is hardly a useful source of information. Maybe we’re unlucky, but when we tried it didn’t provide enough or clear info. We suggest not to have this as the main tool for asking your high-profile questions.

    Phone

    Although you can call Rakuten Securities, they haven’t really been able to provide relevant answers to our concerns, thus we suggest avoiding this platform of customer support as the main source of information.

    Email

    You’re in the right place for further information. Via email, Rakuten Securities provides you with all the necessary answers to your questions since they tend to write a detailed and clear summary to your questions.

    Rakuten Securities customer service
    Rakuten Securities customer service bottomline

    Overall, Rakuten Securities's customer service could be improved in multiple areas, check how similar brokers operate compared to Rakuten Securities, use our compare brokers function here.

    Author of this article

    Gergely Korpos

    Author of this article

    Gergely is the co-founder and CPO of Brokerchooser. His aim is to make personal investing crystal clear for everybody. Gergely has 10 years of experience in the financial markets. He concluded thousands of trades as a commodity trader and equity portfolio manager.

    Gergely Korpos

    Co-founder, CPO

    Gergely is the co-founder and CPO of Brokerchooser. His aim is to make personal investing crystal clear for everybody. Gergely has 10 years of experience in the financial markets. He concluded thousands of trades as a commodity trader and equity portfolio manager.

    Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology

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