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Questrade Customer Service

Your expert
Adam N.
Fact checked by
Updated
Jan 2024
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Questrade customer service

When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.

To be able to tell at a glance what you should expect from Questrade’s customer service, we collected the following must-know information.

If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the Questrade review.

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Check out our summary on Questrade’s customer service compared with similar brokers, Qtrade Direct Investing and RBC Direct Investing.

Questrade customer service vs. similar brokers
Canadian stockbroker Canadian stockbroker Canadian discount stockbroker
How fast was customer support when we tried?
Fast OK OK
Quality of Customer service answers
Good OKish Good
Live chat available
Yes No Yes
Phone available
Yes Yes Yes
Email available
Yes Yes Yes
24/7 availability
No No No

Let's continue with a more detailed description of Questrade’s customer service features.

BrokerChooser score
4.5 4.5 /5
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Available customer service channels at Questrade

One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.

You can get in touch with Questrade in the following ways.

  • Live chat
  • Phone
  • Email
  • Please note that Questrade is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.

    Questrade customer service quality

    We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).

    Response speed at Questrade

    Live chat

    You’re in good hands. Questrade’s live chat responds quite fast, someone's usually there to help you within a minute.

    Phone

    On the phone, Questrade’s speed is somewhat mediocre. Sometimes they are fast, but sometimes you'll have to wait for 3-4 minutes, which is not bad but not very good either.

    Email

    No worries! Questrade will answer your email in a short amount of time, usually within a day.

    Response relevance at Questrade

    Live chat

    You’ll find what you need. Questrade’s live chat provides clear and detailed information to any questions you may have.

    Phone

    On the phone Questrade provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.

    Email

    You’re in the right place for further information. Via email, Questrade provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.

    Questrade customer service bottomline

    Questrade's customer service has several strong features but also a few that could be improved a bit. Therefore, we can say that Questrade's performance is average when it comes to customer support. If you want to have a look at how other brokers similar to Questrade measure up, check out our broker comparison tool here.

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    Author of this article

    Adam Nasli

    Financial Wizard | Trading • Safety • Market Analysis

    I bring extensive financial expertise as one of BrokerChooser's earliest team members. Personally, I tested nearly all 100+ brokers on our site, opening real-money accounts, executing trades, assessing customer services, and providing firsthand assessment. My professional background includes roles in the banking sector and a degree from Central European University, where I teach finance. My passions lies in in-depth research of the financial industry, building trading algorithms, and managing long-term investments.

    Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology.

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