Questrade customer service
When you want to contact a broker, be a beginner investor or an experienced trader, it’s important to have their customer service fast and truly helpful. These depend on the range of their available platforms and the relevance of their responses.
To be able to tell from a glance what you should expect from Questrade’s customer service, we collected the following must-know information.
Customer service
Questrade has great customer service, with polite staff that gave detailed answers quickly on all available channels. However, support is unfortunately not available 24/7.
Pros | Cons |
---|---|
• Phone support | • No 24/7 support |
• Live chat | |
• Fast response time |
You can contact Questrade via:
- live chat
- phone
The live chat service is very fast, they provide information almost immediately. When starting a chat you have to answer a few questions first, which is a minor inconvenience. However, note that you can only access the live chat if you give a Canadian phone number.
Questrade's phone support was fast and they gave useful answers. As no international phone numbers are available, you need to dial a Canadian number even if you are not from Canada. The waiting time was mixed: on some occasions we needed to wait longer, while at other times a representative answered almost immediately.
Questrade replied quickly to emails as well. The response time was only a few hours, which is great.
On the downside, customer service is not available 24/7: live chat and phone support is available on weekdays only.

Check out our summary on Questrade’s customer service compared to similar brokers, Qtrade and RBC Direct Investing.
Questrade | Qtrade | RBC Direct Investing | |
---|---|---|---|
Canadian stockbroker | Canadian stockbroker | Canadian discount stockbroker | |
How fast was customer support when we tried? | Fast | OK | OK |
Quality of Customer service answers | Good | Good | Good |
Live chat available | Yes | No | Yes |
Phone available | Yes | Yes | Yes |
Email available | Yes | Yes | Yes |
24/7 availability | No | No | No |
Let us continue with a more detailed description of Questrade’s customer service features.
Questrade customer service
Available customer service channels at Questrade
One of the most essential components of a well-functioning customer service is the number of platforms on which you can reach out for help. Usually, the more communication tool, the more certainty to have somebody answer your questions in time.
You can get in touch with [Broker] in the following ways.
Pay attention to the fact that Questrade is not available 24/7, so you better think twice before reaching out for help waiting for an immediate response.
Questrade customer service
Questrade customer service quality
We define quality of customer service based on their response-speed (e.g.: if they answer the phone in a few minutes, it counts as quick, but if they make you wait a lot, that’s a poor response-speed quality) and their response-relevance (e.g.: whether they provide a clear or an ambiguous answer to your questions that needs further clarification).
Response speed at Questrade
Live chat
You’re in good hands. Questrade’s live chat responds quite fast, they’re up to help you within a minute.
Phone
On the phone, Questrade’s speed is somewhat mediocre. Once they are fast, then you have to wait for 3-4 minutes, which is not bad, but not good either.
You don’t have to worry about it! Questrade answers your email in a short amount of time, usually you get support within a day.
Response relevance at Questrade
Live chat
You’ll find what you need. Questrade’s live chat provides clear and detailed information about your possible questions.
Phone
On the phone Questrade provides all the necessary information in an easily comprehensible way, they pay attention to your concerns and they give the right answers.
You’re in the right place for further information. Via email, Questrade provides you with all the necessary answers to your questions since they tend to write a detailed and clear summary to your questions.
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Questrade customer service
Questrade customer service bottomline
Questrade's customer service is exceptionally good across multiple dimensions, hence you'll be in good hands when it comes to your broker-related questions. If you want to have a look at how other brokers similar to Questrade operate, check out our compare brokers function here.