Questrade customer service
When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.
To be able to tell at a glance what you should expect from Questrade’s customer service, we collected the following must-know information.
If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the Questrade review.
Customer service
Questrade has great customer service, with polite staff that gave detailed answers quickly on all available channels. However, support is unfortunately not available 24/7.
| Pros | Cons |
|---|---|
| • Phone support | • No 24/7 support |
| • Live chat | |
| • Fast response time |
You can contact Questrade via:
- live chat
- phone
The live chat service is very fast, they provide information almost immediately. When starting a chat you have to answer a few questions first, which is a minor inconvenience. However, note that you can only access the live chat if you give a Canadian phone number.
Questrade's phone support was fast and they gave useful answers. As no international phone numbers are available, you need to dial a Canadian number even if you are not from Canada. The waiting time was mixed: on some occasions we needed to wait longer, while at other times a representative answered almost immediately.
Questrade replied quickly to emails as well. The response time was only a few hours, which is great.
On the downside, customer service is not available 24/7: live chat and phone support is available on weekdays only.
Check out our summary on Questrade’s customer service compared with similar brokers, Qtrade Direct Investing and RBC Direct Investing.
| Questrade | Qtrade Direct Investing | RBC Direct Investing | |
|---|---|---|---|
| Canadian stockbroker | Canadian stockbroker | Canadian discount stockbroker | |
| How fast was customer support when we tried? | Fast | OK | OK |
| Quality of Customer service answers | Good | OKish | Good |
| Live chat available | Yes | No | Yes |
| Phone available | Yes | Yes | Yes |
| Email available | Yes | Yes | Yes |
| 24/7 availability | No | No | No |
Let's continue with a more detailed description of Questrade’s customer service features.
Questrade customer service
Available customer service channels at Questrade
One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.
You can get in touch with Questrade in the following ways.
Please note that Questrade is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.
Questrade customer service
Questrade customer service quality
We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).
Response speed at Questrade
Live chat
You’re in good hands. Questrade’s live chat responds quite fast, someone's usually there to help you within a minute.
Phone
On the phone, Questrade’s speed is somewhat mediocre. Sometimes they are fast, but sometimes you'll have to wait for 3-4 minutes, which is not bad but not very good either.
No worries! Questrade will answer your email in a short amount of time, usually within a day.
Response relevance at Questrade
Live chat
You’ll find what you need. Questrade’s live chat provides clear and detailed information to any questions you may have.
Phone
On the phone Questrade provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.
You’re in the right place for further information. Via email, Questrade provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.
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Questrade customer service
Questrade customer service bottomline
Questrade's customer service is exceptionally good across multiple dimensions, therefore you'll be in good hands when it comes to any broker-related questions. If you want to have a look at how other brokers similar to Questrade compare in this regard, check out our broker comparison tool here.
