Questrade customer service

When you want to contact a broker, be a beginner investor or an experienced trader, it’s important to have their customer service fast and truly helpful. These depend on the range of their available platforms and the relevance of their responses.

To be able to tell from a glance what you should expect from Questrade’s customer service, we collected the following must-know information.

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Customer service
4.5

Questrade has great customer service, with polite staff that gave detailed answers quickly on all available channels. However, support is unfortunately not available 24/7.
Pros Cons
Phone support No 24/7 support
Live chat
Fast response time

You can contact Questrade via:

  • live chat
  • phone
  • email

The live chat service is very fast, they provide information almost immediately. When starting a chat you have to answer a few questions first, which is a minor inconvenience. However, note that you can only access the live chat if you give a Canadian phone number.

Questrade's phone support was fast and they gave useful answers. As no international phone numbers are available, you need to dial a Canadian number even if you are not from Canada. The waiting time was mixed: on some occasions we needed to wait longer, while at other times a representative answered almost immediately.

Questrade replied quickly to emails as well. The response time was only a few hours, which is great.

On the downside, customer service is not available 24/7: live chat and phone support is available on weekdays only.

Questrade review - Customer Service

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Check out our summary on Questrade’s customer service compared to similar brokers, Qtrade and RBC Direct Investing.

Questrade customer service vs. similar brokers
Questrade Qtrade RBC Direct Investing
Canadian stockbroker Canadian stockbroker Canadian discount stockbroker
How fast was customer support when we tried? Fast OK OK
Quality of Customer service answers Good Good Good
Live chat available Yes No Yes
Phone available Yes Yes Yes
Email available Yes Yes Yes
24/7 availability No No No

Let us continue with a more detailed description of Questrade’s customer service features.

Questrade customer service
Available customer service channels at Questrade

One of the most essential components of a well-functioning customer service is the number of platforms on which you can reach out for help. Usually, the more communication tool, the more certainty to have somebody answer your questions in time.

You can get in touch with [Broker] in the following ways.

  • Live chat
  • Phone
  • Email
  • Pay attention to the fact that Questrade is not available 24/7, so you better think twice before reaching out for help waiting for an immediate response.

    Questrade customer service
    Questrade customer service quality

    We define quality of customer service based on their response-speed (e.g.: if they answer the phone in a few minutes, it counts as quick, but if they make you wait a lot, that’s a poor response-speed quality) and their response-relevance (e.g.: whether they provide a clear or an ambiguous answer to your questions that needs further clarification).

    Response speed at Questrade

    Live chat

    You’re in good hands. Questrade’s live chat responds quite fast, they’re up to help you within a minute.

    Phone

    On the phone, Questrade’s speed is somewhat mediocre. Once they are fast, then you have to wait for 3-4 minutes, which is not bad, but not good either.

    Email

    You don’t have to worry about it! Questrade answers your email in a short amount of time, usually you get support within a day.

    Response relevance at Questrade

    Live chat

    You’ll find what you need. Questrade’s live chat provides clear and detailed information about your possible questions.

    Phone

    On the phone Questrade provides all the necessary information in an easily comprehensible way, they pay attention to your concerns and they give the right answers.

    Email

    You’re in the right place for further information. Via email, Questrade provides you with all the necessary answers to your questions since they tend to write a detailed and clear summary to your questions.

    Questrade customer service
    Questrade customer service bottomline

    Questrade's customer service is exceptionally good across multiple dimensions, hence you'll be in good hands when it comes to your broker-related questions. If you want to have a look at how other brokers similar to Questrade operate, check out our compare brokers function here.

    Author of this article

    Bence Komáromi

    Author of this article

    Bence is a finance professional and a former media executive. Currently he works at Morgan Stanley's brokerage and clearing department as a trading fees controller in Budapest, Hungary.

    Bence Komáromi

    guest writer

    Bence is a finance professional and a former media executive. Currently he works at Morgan Stanley's brokerage and clearing department as a trading fees controller in Budapest, Hungary.

    Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology

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