Qtrade customer service

When you want to contact a broker, be a beginner investor or an experienced trader, it’s important to have their customer service fast and truly helpful. These depend on the range of their available platforms and the relevance of their responses.

To be able to tell from a glance what you should expect from Qtrade’s customer service, we collected the following must-know information.

Customer service
3.1

Qtrade provides excellent telephone and email support, but they're not available 24/7, and there is no live chat.
Pros Cons
Phone support No live chat
Relevant answers No 24/7 support

You can contact Qtrade via:

  • telephone
  • email

Telephone support was of average speed. We got accurate and helpful answers, but we had to wait more than 5 minutes on average until someone was connected.

Qtrade's email support works well. Through email, we received relevant answers within 1 day.

Among negatives, we missed live chat and 24/7 availability. You must wait for business hours in North America to contact Qtrade's support team.

Qtrade review - Customer Service

More

Check out our summary on Qtrade’s customer service compared to similar brokers, Questrade and RBC Direct Investing.

Qtrade customer service vs. similar brokers
Qtrade Questrade RBC Direct Investing
Canadian stockbroker Canadian stockbroker Canadian discount stockbroker
How fast was customer support when we tried? OK Fast OK
Quality of Customer service answers Good Good Good
Live chat available No Yes Yes
Phone available Yes Yes Yes
Email available Yes Yes Yes
24/7 availability No No No

Let us continue with a more detailed description of Qtrade’s customer service features.

Qtrade customer service
Available customer service channels at Qtrade

One of the most essential components of a well-functioning customer service is the number of platforms on which you can reach out for help. Usually, the more communication tool, the more certainty to have somebody answer your questions in time.

You can get in touch with [Broker] in the following ways.

  • Phone
  • Email
  • Pay attention to the fact that Qtrade is not available 24/7, so you better think twice before reaching out for help waiting for an immediate response.

    Qtrade customer service
    Qtrade customer service quality

    We define quality of customer service based on their response-speed (e.g.: if they answer the phone in a few minutes, it counts as quick, but if they make you wait a lot, that’s a poor response-speed quality) and their response-relevance (e.g.: whether they provide a clear or an ambiguous answer to your questions that needs further clarification).

    Response speed at Qtrade

    Phone

    On the phone, Qtrade’s speed is somewhat mediocre. Once they are fast, then you have to wait for 3-4 minutes, which is not bad, but not good either.

    Email

    You don’t have to worry about it! Qtrade answers your email in a short amount of time, usually you get support within a day.

    Response relevance at Qtrade

    Phone

    On the phone Qtrade provides all the necessary information in an easily comprehensible way, they pay attention to your concerns and they give the right answers.

    Email

    You’re in the right place for further information. Via email, Qtrade provides you with all the necessary answers to your questions since they tend to write a detailed and clear summary to your questions.

    Qtrade customer service
    Qtrade customer service bottomline

    Overall, Qtrade's customer service could be improved in multiple areas, check how similar brokers operate compared to Qtrade, use our compare brokers function here.

    Author of this article

    Oskar Golebiowski

    Author of this article

    Oskar's goal is to bring transparency to investors in the Canadian stock brokerage market. With a bachelor’s degree in finance and over 3 years of business experience, Oskar has tested many different investing platforms in the past. His aim is to provide unbiased and honest reviews of the best tools available to Canadian investors.

    Oskar Golebiowski

    Canadian broker expert

    Oskar's goal is to bring transparency to investors in the Canadian stock brokerage market. With a bachelor’s degree in finance and over 3 years of business experience, Oskar has tested many different investing platforms in the past. His aim is to provide unbiased and honest reviews of the best tools available to Canadian investors.

    Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology

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