Qtrade customer service

When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.

To be able to tell at a glance what you should expect from Qtrade’s customer service, we collected the following must-know information.

If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the Qtrade review.

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Customer service
0.5

Qtrade provides excellent telephone and email support, but they're not available 24/7, and there is no live chat.
Pros Cons
Phone support No live chat
Relevant answers No 24/7 support

You can contact Qtrade via:

  • telephone
  • email

Telephone support was of average speed. We got accurate and helpful answers, but we had to wait more than 5 minutes on average until someone was connected.

Qtrade's email support works well. Through email, we received relevant answers within 1 day.

Among negatives, we missed live chat and 24/7 availability. You must wait for business hours in North America to contact Qtrade's support team.

Qtrade review - Customer Service

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Check out our summary on Qtrade’s customer service compared with similar brokers, RBC Direct Investing and Questrade.

Qtrade customer service vs. similar brokers
Qtrade RBC Direct Investing Questrade
Canadian stockbroker Canadian discount stockbroker Canadian stockbroker
How fast was customer support when we tried? OK OK Fast
Quality of Customer service answers OKish Good Good
Live chat available No Yes Yes
Phone available Yes Yes Yes
Email available Yes Yes Yes
24/7 availability No No No

Let's continue with a more detailed description of Qtrade’s customer service features.

Qtrade customer service
Available customer service channels at Qtrade

One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.

You can get in touch with Qtrade in the following ways.

  • Phone
  • Email
  • Please note that Qtrade is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.

    Qtrade customer service
    Qtrade customer service quality

    We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).

    Response speed at Qtrade

    Phone

    Ain’t nobody got time for that. On the phone, Qtrade is a bit sluggish, as the waiting time to be connected often exceeds 5 minutes.

    Email

    No worries! Qtrade will answer your email in a short amount of time, usually within a day.

    Response relevance at Qtrade

    Phone

    Although it's possible to call Qtrade, they were never really able to provide relevant answers to our concerns; therefore we suggest avoiding this platform as your main source of information.

    Email

    You’re in the right place for further information. Via email, Qtrade provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.

    Qtrade customer service
    Qtrade customer service bottomline

    Overall, Qtrade's customer service could be improved in multiple areas. To check out how similar brokers fare compared with Qtrade, use our broker comparison tool here.

    Author of this article

    Oskar Golebiowski

    Author of this article

    Oskar's goal is to bring transparency to investors in the Canadian stock brokerage market. With a bachelor’s degree in finance and over 3 years of business experience, Oskar has tested many different investing platforms in the past. His aim is to provide unbiased and honest reviews of the best tools available to Canadian investors.

    Oskar Golebiowski

    Canadian broker expert

    Oskar's goal is to bring transparency to investors in the Canadian stock brokerage market. With a bachelor’s degree in finance and over 3 years of business experience, Oskar has tested many different investing platforms in the past. His aim is to provide unbiased and honest reviews of the best tools available to Canadian investors.

    Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology

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