Qtrade customer service
When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.
To be able to tell at a glance what you should expect from Qtrade’s customer service, we collected the following must-know information.
If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the Qtrade review.
Customer service
Qtrade provides excellent telephone and email support, but they're not available 24/7, and there is no live chat.
| Pros | Cons |
|---|---|
| • Phone support | • No live chat |
| • Relevant answers | • No 24/7 support |
You can contact Qtrade via:
- telephone
Telephone support was of average speed. We got accurate and helpful answers, but we had to wait more than 5 minutes on average until someone was connected.
Qtrade's email support works well. Through email, we received relevant answers within 1 day.
Among negatives, we missed live chat and 24/7 availability. You must wait for business hours in North America to contact Qtrade's support team.
Check out our summary on Qtrade’s customer service compared with similar brokers, RBC Direct Investing and Questrade.
| Qtrade | RBC Direct Investing | Questrade | |
|---|---|---|---|
| Canadian stockbroker | Canadian discount stockbroker | Canadian stockbroker | |
| How fast was customer support when we tried? | OK | OK | Fast |
| Quality of Customer service answers | Good | Good | Good |
| Live chat available | No | Yes | Yes |
| Phone available | Yes | Yes | Yes |
| Email available | Yes | Yes | Yes |
| 24/7 availability | No | No | No |
Let's continue with a more detailed description of Qtrade’s customer service features.
Qtrade customer service
Available customer service channels at Qtrade
One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.
You can get in touch with Qtrade in the following ways.
Please note that Qtrade is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.
Qtrade customer service
Qtrade customer service quality
We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).
Response speed at Qtrade
Phone
On the phone, Qtrade’s speed is somewhat mediocre. Sometimes they are fast, but sometimes you'll have to wait for 3-4 minutes, which is not bad but not very good either.
No worries! Qtrade will answer your email in a short amount of time, usually within a day.
Response relevance at Qtrade
Phone
On the phone Qtrade provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.
You’re in the right place for further information. Via email, Qtrade provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.
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Qtrade customer service
Qtrade customer service bottomline
Overall, Qtrade's customer service could be improved in multiple areas. To check out how similar brokers fare compared with Qtrade, use our broker comparison tool here.
