Qtrade Direct Investing customer service
When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.
To be able to tell at a glance what you should expect from Qtrade Direct Investing’s customer service, we collected the following must-know information.
If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the Qtrade Direct Investing review.
Customer service
Qtrade Direct Investing provides excellent telephone and email support, but they're not available 24/7, and there is no live chat.
| Pros | Cons |
|---|---|
|
• Phone support
|
• No live chat
|
|
• Relevant answers
|
• No 24/7 support
|
You can contact Qtrade Direct Investing via:
- Phone
- Secure site messaging
Telephone support was of average speed. We got accurate and helpful answers, but we had to wait more than 5 minutes on average until someone was connected.
Qtrade Direct Investing's email support works well. Through email, we received relevant answers within 1 day.
Among negatives, we missed live chat and 24/7 availability. You must wait for business hours in North America to contact Qtrade Direct Investing's support team.
Check out our summary on Qtrade Direct Investing’s customer service compared with similar brokers, RBC Direct Investing and Questrade.
| Qtrade Direct Investing | RBC Direct Investing | Questrade | |
|---|---|---|---|
| Canadian stockbroker | Canadian discount stockbroker | Canadian stockbroker | |
| How fast was customer support when we tried? | OK | OK | Fast |
| Quality of Customer service answers | OKish | Good | Good |
| Live chat available | No | Yes | Yes |
| Phone available | Yes | Yes | Yes |
| Email available | Yes | Yes | Yes |
| 24/7 availability | No | No | No |
Let's continue with a more detailed description of Qtrade Direct Investing’s customer service features.
Qtrade Direct Investing customer service
Available customer service channels at Qtrade Direct Investing
One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.
You can get in touch with Qtrade Direct Investing in the following ways.
Please note that Qtrade Direct Investing is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.
Qtrade Direct Investing customer service
Qtrade Direct Investing customer service quality
We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).
Response speed at Qtrade Direct Investing
Phone
Ain’t nobody got time for that. On the phone, Qtrade Direct Investing is a bit sluggish, as the waiting time to be connected often exceeds 5 minutes.
No worries! Qtrade Direct Investing will answer your email in a short amount of time, usually within a day.
Response relevance at Qtrade Direct Investing
Phone
Although it's possible to call Qtrade Direct Investing, they were never really able to provide relevant answers to our concerns; therefore we suggest avoiding this platform as your main source of information.
You’re in the right place for further information. Via email, Qtrade Direct Investing provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.
Qtrade Direct Investing customer service
Qtrade Direct Investing customer service bottomline
Overall, Qtrade Direct Investing's customer service could be improved in multiple areas. To check out how similar brokers fare compared with Qtrade Direct Investing, use our broker comparison tool here.
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