Plus500 customer service

When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.

To be able to tell at a glance what you should expect from Plus500’s customer service, we collected the following must-know information.

If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the Plus500 review.

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72% of retail CFD accounts lose money

Customer service
5.0

Plus500 has great customer support, available 24/7. Both the live chat and the email support are quick and reliable.
Pros Cons
Live chat No phone support
Relevant answers
24/7 availability

You can contact customer service via live chat, WhatsApp, and email. There is no phone support and Plus500 no longer serves clients via WhatsApp. Instead, there's an integrated 'Contact Us' page for inquiries.

We tested the Plus500 live chat several times. It was always quick and reliable. For example, when we asked about fees they provided all relevant fees, including financing rates. After the conversation, you can rate your customer agent instantly, which is a good way to provide feedback. 

The email customer support was also fine. They replied within one hour, which is extremely fast compared to other brokers. The answers we got were all relevant.

In addition to the good quality of customer service, it is also available 24/7, which is not the case at most other brokers.

Plus500 - Customer Service

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72% of retail CFD accounts lose money

Check out our summary on Plus500’s customer service compared with similar brokers, ActivTrades and Spreadex.

Plus500 customer service vs. similar brokers
Plus500 ActivTrades Spreadex
Global CFD broker Global CFD and forex broker Global CFD and forex broker
How fast was customer support when we tried? Fast Fast Fast
Quality of Customer service answers Good Good Good
Live chat available Yes Yes Yes
Phone available No Yes Yes
Email available Yes Yes Yes
24/7 availability Yes No No

Let's continue with a more detailed description of Plus500’s customer service features.

Plus500 customer service
Available customer service channels at Plus500

One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.

You can get in touch with Plus500 in the following ways.

  • Live chat
  • Email
  • The good news is that Plus500’s customer service is available 24/7, therefore you’ll be able to get answers to your questions on short notice.

    Plus500 customer service
    Plus500 customer service quality

    We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).

    Response speed at Plus500

    Live chat

    You’re in good hands. Plus500’s live chat responds quite fast, someone's usually there to help you within a minute.

    Email

    No worries! Plus500 will answer your email in a short amount of time, usually within a day.

    Response relevance at Plus500

    Live chat

    You’ll find what you need. Plus500’s live chat provides clear and detailed information to any questions you may have.

    Email

    You’re in the right place for further information. Via email, Plus500 provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.

    Plus500 customer service
    Plus500 customer service bottomline

    Plus500's customer service is exceptionally good across multiple dimensions, therefore you'll be in good hands when it comes to any broker-related questions. If you want to have a look at how other brokers similar to Plus500 compare in this regard, check out our broker comparison tool here.

    Author of this article

    Gergely Korpos

    Author of this article

    Gergely is the co-founder and CPO of BrokerChooser. His aim is to make personal investing crystal clear for everybody. Gergely has 10 years of experience in the financial markets. He concluded thousands of trades as a commodity trader and equity portfolio manager.

    Gergely Korpos

    Co-founder, CPO

    Gergely is the co-founder and CPO of BrokerChooser. His aim is to make personal investing crystal clear for everybody. Gergely has 10 years of experience in the financial markets. He concluded thousands of trades as a commodity trader and equity portfolio manager.

    Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology

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