Pepperstone customer service
When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.
To be able to tell at a glance what you should expect from Pepperstone’s customer service, we collected the following must-know information.
If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the Pepperstone review.
Customer service
Pepperstone's customer service is great. You can reach them on several channels and will get quick and relevant answers. However, it does not operate on weekends.
| Pros | Cons |
|---|---|
| • Phone support | • No 24/7 support |
| • Live chat | |
| • Fast response time |
You can contact Pepperstone via:
- live chat
- phone
Pepperstone customer service is available in several languages, such as English, Russian, Vietnamese and Thai.
The live chat works just as you would expect. We also chatted with an operator, and we always got relevant answers. After each conversation, you can rate and comment on the chat, making it easy and efficient to provide feedback.
Phone support is also great. An agent was connected within seconds and answered questions in a professional and friendly manner.
The customer support team gives very quick and relevant responses to email queries as well. They reply within a few hours and their answers are clear with relevant links attached.
We also liked that Pepperstone customer service is available 24 hours a day from Monday to Friday.
Check out our summary on Pepperstone’s customer service compared with similar brokers, IC Markets and Axi.
| Pepperstone | IC Markets | Axi | |
|---|---|---|---|
| Australian forex and CFD broker | Global forex broker | Australian forex broker | |
| How fast was customer support when we tried? | Fast | Fast | Fast |
| Quality of Customer service answers | Good | OKish | Good |
| Live chat available | Yes | Yes | Yes |
| Phone available | Yes | Yes | Yes |
| Email available | Yes | Yes | Yes |
| 24/7 availability | No | Yes | No |
Let's continue with a more detailed description of Pepperstone’s customer service features.
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Pepperstone customer service
Available customer service channels at Pepperstone
One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.
You can get in touch with Pepperstone in the following ways.
Please note that Pepperstone is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.
Pepperstone customer service
Pepperstone customer service quality
We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).
Response speed at Pepperstone
Live chat
You’re in good hands. Pepperstone’s live chat responds quite fast, someone's usually there to help you within a minute.
Phone
On the phone, Pepperstone is real quick. They’re at your disposal within a minute, so prepare your questions in advance.
No worries! Pepperstone will answer your email in a short amount of time, usually within a day.
Response relevance at Pepperstone
Live chat
You’ll find what you need. Pepperstone’s live chat provides clear and detailed information to any questions you may have.
Phone
On the phone Pepperstone provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.
You’re in the right place for further information. Via email, Pepperstone provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.
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Pepperstone customer service
Pepperstone customer service bottomline
Pepperstone's customer service is exceptionally good across multiple dimensions, therefore you'll be in good hands when it comes to any broker-related questions. If you want to have a look at how other brokers similar to Pepperstone compare in this regard, check out our broker comparison tool here.
