Pepperstone customer service

When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.

To be able to tell at a glance what you should expect from Pepperstone’s customer service, we collected the following must-know information.

If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the Pepperstone review.

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74-89% of retail CFD accounts lose money

Customer service
4.5

Pepperstone customer service is great. You can reach them on several channels and will get quick and relevant answers. However, it does not operate on weekends.
Pros Cons
Phone support No 24/7 support
Live chat
Fast response time

You can contact Pepperstone via:

  • live chat
  • phone
  • email

Pepperstone customer service is available in several languages, such as English, Russian, Vietnamese and Thai.

Live chat works just as you would expect. We did not have to wait for an operator, and we always got relevant answers. After each conversation, you can rate and comment on the chat, making it easy and efficient to provide feedback.

Phone support is also great. An agent was connected within seconds and answered questions in a professional and friendly manner.   

The customer support team gives very quick and relevant responses to email queries as well. They reply within a few hours and their answers are clear with relevant links attached. 

We also liked that Pepperstone customer service is available 24 hours a day from Sunday to Friday.

Pepperstone review - Customer Service

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74-89% of retail CFD accounts lose money

Check out our summary on Pepperstone’s customer service compared with similar brokers, IC Markets and Axi.

Pepperstone customer service vs. similar brokers
Pepperstone IC Markets Axi
Australian forex broker Global forex broker Australian forex broker
How fast was customer support when we tried? Fast Fast Fast
Quality of Customer service answers Good OKish Good
Live chat available Yes Yes Yes
Phone available Yes Yes Yes
Email available Yes Yes Yes
24/7 availability No Yes No

Let's continue with a more detailed description of Pepperstone’s customer service features.

Pepperstone customer service
Available customer service channels at Pepperstone

One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.

You can get in touch with Pepperstone in the following ways.

  • Live chat
  • Phone
  • Email
  • Please note that Pepperstone is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.

    Pepperstone customer service
    Pepperstone customer service quality

    We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).

    Response speed at Pepperstone

    Live chat

    You’re in good hands. Pepperstone’s live chat responds quite fast, someone's usually there to help you within a minute.

    Phone

    On the phone, Pepperstone is real quick. They’re at your disposal within a minute, so prepare your questions in advance.

    Email

    No worries! Pepperstone will answer your email in a short amount of time, usually within a day.

    Response relevance at Pepperstone

    Live chat

    You’ll find what you need. Pepperstone’s live chat provides clear and detailed information to any questions you may have.

    Phone

    On the phone Pepperstone provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.

    Email

    You’re in the right place for further information. Via email, Pepperstone provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.

    Pepperstone customer service
    Pepperstone customer service bottomline

    Pepperstone's customer service is exceptionally good across multiple dimensions, therefore you'll be in good hands when it comes to any broker-related questions. If you want to have a look at how other brokers similar to Pepperstone compare in this regard, check out our broker comparison tool here.

    Author of this article

    Gergely Korpos

    Author of this article

    Gergely is the co-founder and CPO of BrokerChooser. His aim is to make personal investing crystal clear for everybody. Gergely has 10 years of experience in the financial markets. He concluded thousands of trades as a commodity trader and equity portfolio manager.

    Gergely Korpos

    Co-founder, CPO

    Gergely is the co-founder and CPO of BrokerChooser. His aim is to make personal investing crystal clear for everybody. Gergely has 10 years of experience in the financial markets. He concluded thousands of trades as a commodity trader and equity portfolio manager.

    Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology

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