Passfolio customer service

When you want to contact a broker, be a beginner investor or an experienced trader, it’s important to have their customer service fast and truly helpful. These depend on the range of their available platforms and the relevance of their responses.

To be able to tell from a glance what you should expect from Passfolio’s customer service, we collected the following must-know information.

Open account

Customer service
3.5

Passfolio clients can contact the broker via all three customary channels. The email service is unbelievably fast, the live chat is somewhat slower while the phone service is virtually non-existent.
Pros Cons
Relevant answers No 24/7 support
Fast email support Couldn't reach phone support on multiple occasions

You can contact Passfolio via:

  • Live chat
  • Phone
  • Email support

We missed the 24/7 availability. 

Contacting Passfolio via email is a rewarding experience as their response time is extraordinarily short (sometimes they reply within 20 minutes) and the answers are detailed and relevant. The live chat is less convincing; although customer service representatives are very helpful, the answers are not always exhaustive. We did not manage to reach Passfolio on the phone even though we tried several times and at different hours. This is disappointing. 
Extra customer service features include a client support page and an extremely detailed FAQ section, the latter being increasingly common among brokers. Unfortunately, the search function on the FAQ page is poor. 

Passfolio review - Customer Service

Open account More

Check out our summary on Passfolio’s customer service compared to similar brokers, Robinhood and Webull.

Passfolio customer service vs. similar brokers
Passfolio Robinhood Webull
Global zero-commission stockbroker US zero-fee discount broker US discount broker
How fast was customer support when we tried? OK Fast Fast
Quality of Customer service answers Good Good Good
Live chat available Yes No No
Phone available Yes No Yes
Email available Yes Yes Yes
24/7 availability No No Yes

Let us continue with a more detailed description of Passfolio’s customer service features.

Passfolio customer service
Available customer service channels at Passfolio

One of the most essential components of a well-functioning customer service is the number of platforms on which you can reach out for help. Usually, the more communication tool, the more certainty to have somebody answer your questions in time.

You can get in touch with [Broker] in the following ways.

  • Live chat
  • Phone
  • Email
  • Pay attention to the fact that Passfolio is not available 24/7, so you better think twice before reaching out for help waiting for an immediate response.

    Passfolio customer service
    Passfolio customer service quality

    We define quality of customer service based on their response-speed (e.g.: if they answer the phone in a few minutes, it counts as quick, but if they make you wait a lot, that’s a poor response-speed quality) and their response-relevance (e.g.: whether they provide a clear or an ambiguous answer to your questions that needs further clarification).

    Response speed at Passfolio

    Live chat

    Passfolio’s live chat speed varies from session to session, one day they respond in a minute, and at others, they make you wait for more than a few minutes.

    Phone

    Ain’t nobody got time for that. On the phone, Passfolio is hardly a quick one, the waiting time often exceeds 5 minutes till they answer.

    Email

    You don’t have to worry about it! Passfolio answers your email in a short amount of time, usually you get support within a day.

    Response relevance at Passfolio

    Live chat

    You’ll find what you need. Passfolio’s live chat provides clear and detailed information about your possible questions.

    Phone

    Although you can call Passfolio, they haven’t really been able to provide relevant answers to our concerns, thus we suggest avoiding this platform of customer support as the main source of information.

    Email

    You’re in the right place for further information. Via email, Passfolio provides you with all the necessary answers to your questions since they tend to write a detailed and clear summary to your questions.

    Passfolio customer service
    Passfolio customer service bottomline

    Overall, Passfolio's customer service could be improved in multiple areas, check how similar brokers operate compared to Passfolio, use our compare brokers function here.

    Author of this article

    Bence András Rózsa

    Author of this article

    Bence’s purpose is to help you to understand the logic behind financial services. In his master’s studies, he specialised in business economy and finance to be able to give you a clear picture of the brokerage world. Having reviewed multiple brokers and robo-advisor services, his goal will always be to guide you in the world of investing as it is.

    Bence András Rózsa

    Broker Analyst

    Bence’s purpose is to help you to understand the logic behind financial services. In his master’s studies, he specialised in business economy and finance to be able to give you a clear picture of the brokerage world. Having reviewed multiple brokers and robo-advisor services, his goal will always be to guide you in the world of investing as it is.

    Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology

    Share

    Comments

    ×