OvalX customer service

When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.

To be able to tell at a glance what you should expect from OvalX’s customer service, we collected the following must-know information.

Disclaimer: 73.85% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you can afford to take the high risk of losing your money.

If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the OvalX review.

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73.85% of retail CFD accounts lose money

Customer service
4.5

OvalX has great customer service that provides fast and relevant answers. However, it is not available 24/7.
Pros Cons
Phone support No 24/7 support
Fast response time
Relevant answers

You can contact OvalX via:

  • phone
  • email
  • live chat

In our test of OvalX's phone support, agents were connected within a minute and provided relevant answers. We also liked the professional tone of the customer service team.

Similar to phone assistance, email support works well. We emailed OvalX four times, and we received relevant and helpful answers in every case.

Live chat is also helpful, but if you don't provide answers quickly, the live chat platform closes.

Customer service availability depends on whether or not you are already a client:

  • existing clients can reach out to OvalX between Sunday 9:30 p.m. and Friday 10:00 p.m., GMT+1
  • non-clients can contact customer service between Monday 7:30 a.m. and Friday 9:00 p.m., GMT+1

We did miss 24/7 availability, however.

OvalX review - Customer Service

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73.85% of retail CFD accounts lose money

Check out our summary on OvalX’s customer service compared with similar brokers, CMC Markets and HYCM.

OvalX customer service vs. similar brokers
OvalX CMC Markets HYCM
Global CFD and forex broker Global CFD broker Global CFD and forex broker
How fast was customer support when we tried? Fast Fast Fast
Quality of Customer service answers Good Good OKish
Live chat available No Yes Yes
Phone available Yes Yes Yes
Email available Yes Yes Yes
24/7 availability No No No

Let's continue with a more detailed description of OvalX’s customer service features.

OvalX customer service
Available customer service channels at OvalX

One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.

You can get in touch with OvalX in the following ways.

  • Phone
  • Email
  • Please note that OvalX is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.

    OvalX customer service
    OvalX customer service quality

    We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).

    Response speed at OvalX

    Phone

    On the phone, OvalX is real quick. They’re at your disposal within a minute, so prepare your questions in advance.

    Email

    No worries! OvalX will answer your email in a short amount of time, usually within a day.

    Response relevance at OvalX

    Phone

    On the phone OvalX provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.

    Email

    You’re in the right place for further information. Via email, OvalX provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.

    OvalX customer service
    OvalX customer service bottomline

    OvalX's customer service is exceptionally good across multiple dimensions, therefore you'll be in good hands when it comes to any broker-related questions. If you want to have a look at how other brokers similar to OvalX compare in this regard, check out our broker comparison tool here.

    Author of this article

    Ádám Nasli

    Author of this article

    Ádám worked in banking and investment, and holds a professional degree in this field. He is a motivated finance expert, having joined BrokerChooser in 2018. He's also eager to help people find the best investment provider for them, and to make the investment sector as transparent as possible. In his spare time, he loves learning new things, especially data science, algo-trading, programming and trading.

    Ádám Nasli

    Analyst head

    Ádám worked in banking and investment, and holds a professional degree in this field. He is a motivated finance expert, having joined BrokerChooser in 2018. He's also eager to help people find the best investment provider for them, and to make the investment sector as transparent as possible. In his spare time, he loves learning new things, especially data science, algo-trading, programming and trading.

    Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology

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    73.85% of retail CFD accounts lose money

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