Optimus Futures customer service

When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.

To be able to tell at a glance what you should expect from Optimus Futures’s customer service, we collected the following must-know information.

If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the Optimus Futures review.

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Customer service
4.5

Optimus Futures's customer service is exceptionally good - both fast and helpful - across multiple platforms, and includes unique features such as a support forum.
Pros Cons
Phone support No 24/7 support
Live chat
Fast response time
Relevant answers

You can contact Optimus Futures via:

  • live chat
  • phone
  • email
  • support forum

Optimus Futures has a speedy live chat. It's a great plus that the first questions and answers are automated, navigating you to the relevant person who will then answer your actual questions. We were satisfied with the quality of the answers we got.

Optimus Futures phone support was also great, providing us with relevant answers.

Via email, we likewise received helpful answers, while turnaround was quick.

Lastly, there is an active support forum, where you can interact with other users and Optimus Futures's support team.

The only thing we missed was 24/7 availability.

Optimus Futures review - Customer Service

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Check out our summary on Optimus Futures’s customer service compared with similar brokers, NinjaTrader and Interactive Brokers.

Optimus Futures customer service vs. similar brokers
Optimus Futures NinjaTrader Interactive Brokers
Global platform provider focusing on futures trading Global platform provider focusing on futures trading US discount broker
How fast was customer support when we tried? Fast Fast OK
Quality of Customer service answers Good Good Good
Live chat available Yes Yes Yes
Phone available Yes Yes Yes
Email available Yes Yes Yes
24/7 availability No No No

Let's continue with a more detailed description of Optimus Futures’s customer service features.

Optimus Futures customer service
Available customer service channels at Optimus Futures

One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.

You can get in touch with Optimus Futures in the following ways.

  • Live chat
  • Phone
  • Email
  • Please note that Optimus Futures is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.

    Optimus Futures customer service
    Optimus Futures customer service quality

    We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).

    Response speed at Optimus Futures

    Live chat

    You’re in good hands. Optimus Futures’s live chat responds quite fast, someone's usually there to help you within a minute.

    Phone

    On the phone, Optimus Futures is real quick. They’re at your disposal within a minute, so prepare your questions in advance.

    Email

    No worries! Optimus Futures will answer your email in a short amount of time, usually within a day.

    Response relevance at Optimus Futures

    Live chat

    You’ll find what you need. Optimus Futures’s live chat provides clear and detailed information to any questions you may have.

    Phone

    On the phone Optimus Futures provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.

    Email

    You’re in the right place for further information. Via email, Optimus Futures provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.

    Optimus Futures customer service
    Optimus Futures customer service bottomline

    Optimus Futures's customer service is exceptionally good across multiple dimensions, therefore you'll be in good hands when it comes to any broker-related questions. If you want to have a look at how other brokers similar to Optimus Futures compare in this regard, check out our broker comparison tool here.

    Author of this article

    Gergely Korpos

    Author of this article

    Gergely is the co-founder and CPO of BrokerChooser. His aim is to make personal investing crystal clear for everybody. Gergely has 10 years of experience in the financial markets. He concluded thousands of trades as a commodity trader and equity portfolio manager.

    Gergely Korpos

    Co-founder, CPO

    Gergely is the co-founder and CPO of BrokerChooser. His aim is to make personal investing crystal clear for everybody. Gergely has 10 years of experience in the financial markets. He concluded thousands of trades as a commodity trader and equity portfolio manager.

    Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology

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