Oanda customer service

When you want to contact a broker, be a beginner investor or an experienced trader, it’s important to have their customer service fast and truly helpful. These depend on the range of their available platforms and the relevance of their responses.

To be able to tell from a glance what you should expect from Oanda’s customer service, we collected the following must-know information.

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73.5% of retail CFD accounts lose money

Customer service
4.5

You can reach Oanda's customer service through several channels, but availability could be improved.
Pros Cons
Phone support No 24/7 support
Live chat
Fast response time

It is a big plus that you can contact Oanda in several ways:

  • live chat (with an Oanda rep)
  • chatbot (virtual assistant)
  • phone
  • email

Oanda's customer service is available 24 hours a day, but live chat and phone support is available only between Sunday and Friday. Although not 24/7, this is still good availability, but there are a few aspects that could be improved:

  • On live chat, we got relevant answers and the response time was short (instant or in 1-2 minutes).  Nevertheless, they wrap up the live chat quite quickly if you don't respond right away. A good feature though is that you can export message texts.
  • The chatbot is a really innovative solution in theory, but it cannot answer even basic questions, like what the average spreads are on EURUSD.
  • On the phone, relevance could be improved. We didn't get a fully satisfactory answer to our question (we wanted to get a good overview of fees). Response time is quite good, around 2-3 minutes.
  • Email support gave relevant answers and their response was fast (replied in 1 to 3 hours).

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73.5% of retail CFD accounts lose money

Check out our summary on Oanda’s customer service compared to similar brokers, Pepperstone and FXCM.

Oanda customer service vs. similar brokers
Oanda Pepperstone FXCM
US forex broker Australian forex broker UK-based forex broker
How fast was customer support when we tried? Fast Fast Fast
Quality of Customer service answers Good Good Good
Live chat available Yes Yes Yes
Phone available Yes Yes Yes
Email available Yes Yes Yes
24/7 availability No No No

Let us continue with a more detailed description of Oanda’s customer service features.

Oanda customer service
Available customer service channels at Oanda

One of the most essential components of a well-functioning customer service is the number of platforms on which you can reach out for help. Usually, the more communication tool, the more certainty to have somebody answer your questions in time.

You can get in touch with [Broker] in the following ways.

  • Live chat
  • Phone
  • Email
  • Pay attention to the fact that Oanda is not available 24/7, so you better think twice before reaching out for help waiting for an immediate response.

    Oanda customer service
    Oanda customer service quality

    We define quality of customer service based on their response-speed (e.g.: if they answer the phone in a few minutes, it counts as quick, but if they make you wait a lot, that’s a poor response-speed quality) and their response-relevance (e.g.: whether they provide a clear or an ambiguous answer to your questions that needs further clarification).

    Response speed at Oanda

    Live chat

    You’re in good hands. Oanda’s live chat responds quite fast, they’re up to help you within a minute.

    Phone

    On the phone, Oanda’s speed is somewhat mediocre. Once they are fast, then you have to wait for 3-4 minutes, which is not bad, but not good either.

    Email

    You don’t have to worry about it! Oanda answers your email in a short amount of time, usually you get support within a day.

    Response relevance at Oanda

    Live chat

    You’ll find what you need. Oanda’s live chat provides clear and detailed information about your possible questions.

    Phone

    Although you can call Oanda, they don’t always come up with the best explanation of your questions. They try to give you a helping hand but they often provide mediocre-level support via phone.

    Email

    You’re in the right place for further information. Via email, Oanda provides you with all the necessary answers to your questions since they tend to write a detailed and clear summary to your questions.

    Oanda customer service
    Oanda customer service bottomline

    Oanda's customer service is exceptionally good across multiple dimensions, hence you'll be in good hands when it comes to your broker-related questions. If you want to have a look at how other brokers similar to Oanda operate, check out our compare brokers function here.

    Author of this article

    Gergely Korpos

    Author of this article

    Gergely is the co-founder and CPO of Brokerchooser. His aim is to make personal investing crystal clear for everybody. Gergely has 10 years of experience in the financial markets. He concluded thousands of trades as a commodity trader and equity portfolio manager.

    Gergely Korpos

    Co-founder, CPO

    Gergely is the co-founder and CPO of Brokerchooser. His aim is to make personal investing crystal clear for everybody. Gergely has 10 years of experience in the financial markets. He concluded thousands of trades as a commodity trader and equity portfolio manager.

    Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology

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