Oanda customer service
When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.
To be able to tell at a glance what you should expect from Oanda’s customer service, we collected the following must-know information.
If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the Oanda review.
Customer service
You can reach Oanda's customer service through several channels, but availability could be improved.
| Pros | Cons |
|---|---|
| • Phone support | • No 24/7 support |
| • Live chat | |
| • Fast response time |
It is a big plus that you can contact Oanda in several ways:
- live chat (with an Oanda agent)
- chatbot (virtual assistant)
- phone
Oanda's customer service is available 24 hours a day, but live chat and phone support is available only between Sunday evening and Friday evening. Although not 24/7, this is still good availability, but there are a few aspects that could be improved:
- On live chat, we got helpful answers and the response time was short (instant or in 1-2 minutes). Nevertheless, they wrap up the live chat quite quickly if you don't respond right away. A good feature though is that you can export message texts.
- The chatbot is unlikely to answer your questions directly, but it does a reasonably good job of detecting the subject of your query and pointing you to the relevant FAQ section of the website.
- On the phone, relevance could be improved. We didn't always get a fully satisfactory answer to our question (we wanted to get a good overview of fees). Response time is quite good, around 2-3 minutes.
- Email support gave relevant answers and their response was fast (replied in less than 4 hours).
Check out our summary on Oanda’s customer service compared with similar brokers, Pepperstone and FXCM.
| Oanda | Pepperstone | FXCM | |
|---|---|---|---|
| US forex broker | Australian forex and CFD broker | Global forex broker | |
| How fast was customer support when we tried? | Fast | Fast | Fast |
| Quality of Customer service answers | Good | Good | Good |
| Live chat available | Yes | Yes | Yes |
| Phone available | Yes | Yes | Yes |
| Email available | Yes | Yes | Yes |
| 24/7 availability | No | No | No |
Let's continue with a more detailed description of Oanda’s customer service features.
Oanda customer service
Available customer service channels at Oanda
One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.
You can get in touch with Oanda in the following ways.
Please note that Oanda is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.
Oanda customer service
Oanda customer service quality
We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).
Response speed at Oanda
Live chat
You’re in good hands. Oanda’s live chat responds quite fast, someone's usually there to help you within a minute.
Phone
On the phone, Oanda’s speed is somewhat mediocre. Sometimes they are fast, but sometimes you'll have to wait for 3-4 minutes, which is not bad but not very good either.
No worries! Oanda will answer your email in a short amount of time, usually within a day.
Response relevance at Oanda
Live chat
You’ll find what you need. Oanda’s live chat provides clear and detailed information to any questions you may have.
Phone
Although you can call Oanda, they don’t always come up with the best explanation to your queries. They try to give you a helping hand, but often they provide only mediocre support via phone.
You’re in the right place for further information. Via email, Oanda provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.
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Oanda customer service
Oanda customer service bottomline
Oanda's customer service is exceptionally good across multiple dimensions, therefore you'll be in good hands when it comes to any broker-related questions. If you want to have a look at how other brokers similar to Oanda compare in this regard, check out our broker comparison tool here.
