NinjaTrader Customer Service

When you want to contact a broker, be a beginner investor or an experienced trader, it’s important to have their customer service fast and truly helpful. These depend on the range of their available platforms and the relevance of their responses.

To be able to tell from a glance what you should expect from NinjaTrader’s customer service, we collected the following must-know information.

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Customer service

4.5

We liked NinjaTrader's customer service. We got relevant and fast answers both on the phone and in email. Live chat is quick but sometimes they can't answer more complex questions. The support is limited to US market hours.

You can contact NinjaTrader via:

• live chat
• telephone
• email
• support forum

NinjaTrader has great phone support. It was fast and we got relevant answers.

Email support is also good. We usually got quick (within one day) and detailed answers.

NinjaTrader has a fast live chat. The relevancy of the answers was satisfactory, however, there were some questions they couldn't answer and asked us to write an e-mail.

There is an active support forum, where you can interact with other users and NinjaTrader's support team.

The only thing we missed is the 24/7 availability. The Trade Desk is available at all times, when the futures market is open, while brokerage support teams are available during US market hours. You can contact Trade Desk only in emergent situations and with emergency orders. 

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Check out our summary on NinjaTrader’s customer service compared to similar brokers, Interactive Brokers and Saxo Bank.

Let us continue with a more detailed description of NinjaTrader’s customer service features.

One of the most essential components of a well-functioning customer service is the number of platforms on which you can reach out for help. Usually, the more communication tool, the more certainty to have somebody answer your questions in time.

You can get in touch with [Broker] in the following ways.

Pay attention to the fact that NinjaTrader is not available 24/7, so you better think twice before reaching out for help waiting for an immediate response.

We define quality of customer service based on their response-speed (e.g.: if they answer the phone in a few minutes, it counts as quick, but if they make you wait a lot, that’s a poor response-speed quality) and their response-relevance (e.g.: whether they provide a clear or an ambiguous answer to your questions that needs further clarification).

Response speed at NinjaTrader

Live chat

You’re in good hands. NinjaTrader’s live chat responds quite fast, they’re up to help you within a minute.

Phone

On the phone, NinjaTrader is real quick. They’re at your disposal in a minute, so prepare your questions in advance.

Email

You don’t have to worry about it! NinjaTrader answers your email in a short amount of time, usually you get support within a day.

Response relevance at NinjaTrader

Live chat

You’ll find what you need. NinjaTrader’s live chat provides clear and detailed information about your possible questions.

Phone

On the phone NinjaTrader provides all the necessary information in an easily comprehensible way, they pay attention to your concerns and they give the right answers.

Email

You’re in the right place for further information. Via email, NinjaTrader provides you with all the necessary answers to your questions since they tend to write a detailed and clear summary to your questions.

NinjaTrader's customer service is exceptionally good across multiple dimensions, hence you'll be in good hands when it comes to your broker-related questions. If you want to have a look at how other brokers similar to NinjaTrader operate, check out our compare brokers function here.