NinjaTrader customer service

When you want to contact a broker, be a beginner investor or an experienced trader, it’s important to have their customer service fast and truly helpful. These depend on the range of their available platforms and the relevance of their responses.

To be able to tell from a glance what you should expect from NinjaTrader’s customer service, we collected the following must-know information.

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Customer service
4.5

We liked NinjaTrader's customer service. We got relevant and fast answers both on the phone and in email. Live chat is quick but sometimes they can't answer more complex questions. The support is limited to US market hours.
Pros Cons
Phone support No 24/7 support
Live chat
Fast response time
Relevant answers

You can contact NinjaTrader via:

  • live chat
  • telephone
  • email
  • support forum

NinjaTrader has great phone support. It was fast and we got relevant answers.

Email support is also good. We usually got quick (within one day) and detailed answers.

NinjaTrader has a fast live chat. The relevancy of the answers was satisfactory, however, there were some questions they couldn't answer and asked us to write an e-mail.

There is an active support forum, where you can interact with other users and NinjaTrader's support team.

The only thing we missed is the 24/7 availability. The Trade Desk is available at all times, when the futures market is open, while brokerage support teams are available during US market hours. You can contact Trade Desk only in emergent situations and with emergency orders. 

NinjaTrader review - Customer Service

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Check out our summary on NinjaTrader’s customer service compared to similar brokers, Interactive Brokers and Saxo Bank.

NinjaTrader customer service vs. similar brokers
NinjaTrader Interactive Brokers Saxo Bank
Global platform provider focusing on futures trading US discount broker Danish investment bank
How fast was customer support when we tried? Fast Fast OK
Quality of Customer service answers Good Good Good
Live chat available Yes Yes No
Phone available Yes Yes Yes
Email available Yes Yes Yes
24/7 availability No No No

Let us continue with a more detailed description of NinjaTrader’s customer service features.

NinjaTrader customer service
Available customer service channels at NinjaTrader

One of the most essential components of a well-functioning customer service is the number of platforms on which you can reach out for help. Usually, the more communication tool, the more certainty to have somebody answer your questions in time.

You can get in touch with [Broker] in the following ways.

  • Live chat
  • Phone
  • Email
  • Pay attention to the fact that NinjaTrader is not available 24/7, so you better think twice before reaching out for help waiting for an immediate response.

    NinjaTrader customer service
    NinjaTrader customer service quality

    We define quality of customer service based on their response-speed (e.g.: if they answer the phone in a few minutes, it counts as quick, but if they make you wait a lot, that’s a poor response-speed quality) and their response-relevance (e.g.: whether they provide a clear or an ambiguous answer to your questions that needs further clarification).

    Response speed at NinjaTrader

    Live chat

    You’re in good hands. NinjaTrader’s live chat responds quite fast, they’re up to help you within a minute.

    Phone

    On the phone, NinjaTrader is real quick. They’re at your disposal in a minute, so prepare your questions in advance.

    Email

    You don’t have to worry about it! NinjaTrader answers your email in a short amount of time, usually you get support within a day.

    Response relevance at NinjaTrader

    Live chat

    You’ll find what you need. NinjaTrader’s live chat provides clear and detailed information about your possible questions.

    Phone

    On the phone NinjaTrader provides all the necessary information in an easily comprehensible way, they pay attention to your concerns and they give the right answers.

    Email

    You’re in the right place for further information. Via email, NinjaTrader provides you with all the necessary answers to your questions since they tend to write a detailed and clear summary to your questions.

    NinjaTrader customer service
    NinjaTrader customer service bottomline

    NinjaTrader's customer service is exceptionally good across multiple dimensions, hence you'll be in good hands when it comes to your broker-related questions. If you want to have a look at how other brokers similar to NinjaTrader operate, check out our compare brokers function here.

    Author of this article

    Ádám Nasli

    Author of this article

    Ádám is a motivated finance expert with over two years of experience in banking and investment, and a professional degree in this field. He's eager to help people find the best investment provider for them, and to make the investment sector as transparent as possible.

    Ádám Nasli

    Broker Expert

    Ádám is a motivated finance expert with over two years of experience in banking and investment, and a professional degree in this field. He's eager to help people find the best investment provider for them, and to make the investment sector as transparent as possible.

    Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology

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