NinjaTrader Customer Service

When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.

To be able to tell at a glance what you should expect from NinjaTrader’s customer service, we collected the following must-know information.

If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the NinjaTrader review.

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Customer service

4.5

We liked NinjaTrader's customer service. We got relevant and fast answers both on the phone and in email. Live chat is quick but sometimes they can't answer more complex questions. The support is limited to US market hours.

You can contact NinjaTrader via:

• live chat
• telephone
• email
• support forum

NinjaTrader has great phone support. It was fast and we got relevant answers.

Email support is also good. We usually got quick (within one day) and detailed answers.

NinjaTrader has a fast live chat. The relevancy of the answers was satisfactory, however, there were some questions they couldn't answer and asked us to write an e-mail.

There is an active support forum, where you can interact with other users and NinjaTrader's support team.

The only thing we missed is the 24/7 availability. The Trade Desk is available at all times, when the futures market is open, while brokerage support teams are available during US market hours. You can contact Trade Desk only in emergent situations and with emergency orders. 

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Check out our summary on NinjaTrader’s customer service compared with similar brokers, TradeStation and tastyworks.

Let's continue with a more detailed description of NinjaTrader’s customer service features.

One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.

You can get in touch with NinjaTrader in the following ways.

Please note that NinjaTrader is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.

We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).

Response speed at NinjaTrader

Live chat

You’re in good hands. NinjaTrader’s live chat responds quite fast, someone's usually there to help you within a minute.

Phone

On the phone, NinjaTrader is real quick. They’re at your disposal within a minute, so prepare your questions in advance.

Email

No worries! NinjaTrader will answer your email in a short amount of time, usually within a day.

Response relevance at NinjaTrader

Live chat

You’ll find what you need. NinjaTrader’s live chat provides clear and detailed information to any questions you may have.

Phone

On the phone NinjaTrader provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.

Email

You’re in the right place for further information. Via email, NinjaTrader provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.

NinjaTrader's customer service is exceptionally good across multiple dimensions, therefore you'll be in good hands when it comes to any broker-related questions. If you want to have a look at how other brokers similar to NinjaTrader compare in this regard, check out our broker comparison tool here.