Ninety Nine customer service
When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.
To be able to tell at a glance what you should expect from Ninety Nine’s customer service, we collected the following must-know information.
If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the Ninety Nine review.
Customer service
Ninety Nine's customer service is great; if you have any questions, you'll be in good hands. You can use email or chat, but there's no phone support and we missed 24/7 availability.
| Pros | Cons |
|---|---|
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• Live chat
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• No phone support
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• Fast response time
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• No 24/7 support
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• Relevant answers
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You can contact Ninety Nine via:
- live chat
Ninety Nine has a fast live chat. We were satisfied with the quality of the answers.
In email, we got quick and useful replies not only in Spanish, but in English, too.
On the negative side, we missed phone support and 24/7 availability.
Check out our summary on Ninety Nine’s customer service compared with similar brokers, DEGIRO and eToro.
| Ninety Nine | DEGIRO | eToro | |
|---|---|---|---|
| Spanish stockbroker | German-Dutch discount broker | Global social trading broker | |
| How fast was customer support when we tried? | Fast | OK | OK |
| Quality of Customer service answers | Good | Good | Good |
| Live chat available | Yes | No | Yes |
| Phone available | No | Yes | No |
| Email available | Yes | Yes | Yes |
| 24/7 availability | No | Yes | No |
Let's continue with a more detailed description of Ninety Nine’s customer service features.
Ninety Nine customer service
Available customer service channels at Ninety Nine
One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.
You can get in touch with Ninety Nine in the following ways.
Please note that Ninety Nine is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.
Ninety Nine customer service
Ninety Nine customer service quality
We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).
Response speed at Ninety Nine
Live chat
You’re in good hands. Ninety Nine’s live chat responds quite fast, someone's usually there to help you within a minute.
No worries! Ninety Nine will answer your email in a short amount of time, usually within a day.
Response relevance at Ninety Nine
Live chat
You’ll find what you need. Ninety Nine’s live chat provides clear and detailed information to any questions you may have.
You’re in the right place for further information. Via email, Ninety Nine provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.
Ninety Nine customer service
Ninety Nine customer service bottomline
Ninety Nine's customer service is exceptionally good across multiple dimensions, therefore you'll be in good hands when it comes to any broker-related questions. If you want to have a look at how other brokers similar to Ninety Nine compare in this regard, check out our broker comparison tool here.
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