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nextmarkets customer service

When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.

To be able to tell at a glance what you should expect from nextmarkets’s customer service, we collected the following must-know information.

Disclaimer: 52.55% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you can afford to take the high risk of losing your money.

If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the nextmarkets review.

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52.55% of retail CFD accounts lose money

Customer service
4.0

Customer support at nextmarkets provides quick and useful answers via email or phone. However, support is available only during working hours, and we also missed live chat.
Pros Cons
Phone support No live chat
Fast response time No 24/7 support

You can contact nextmarkets via:

  • phone
  • email

We received relevant information when contacting nextmarkets either via email or phone.

When reaching out via email, we usually received a reply in less than 20 minutes. Phone support was also prompt; we were connected to an agent within a minute.

We missed live chat and 24/7 availability, though.

nextmarkets review - Customer service

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52.55% of retail CFD accounts lose money

Check out our summary on nextmarkets’s customer service compared with similar brokers, eToro and Trading 212.

nextmarkets customer service vs. similar brokers
nextmarkets eToro Trading 212
Global CFD broker with available stock and ETF trading Global social trading broker Global CFD broker, but real stocks/ETFs are also available
How fast was customer support when we tried? Fast OK Fast
Quality of Customer service answers Good Good Good
Live chat available No No Yes
Phone available Yes No No
Email available Yes Yes Yes
24/7 availability No No Yes

Let's continue with a more detailed description of nextmarkets’s customer service features.

Nextmarkets customer service
Available customer service channels at nextmarkets

One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.

You can get in touch with nextmarkets in the following ways.

  • Phone
  • Email
  • Please note that nextmarkets is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.

    Nextmarkets customer service
    nextmarkets customer service quality

    We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).

    Response speed at nextmarkets

    Phone

    On the phone, nextmarkets is real quick. They’re at your disposal within a minute, so prepare your questions in advance.

    Email

    No worries! nextmarkets will answer your email in a short amount of time, usually within a day.

    Response relevance at nextmarkets

    Phone

    On the phone nextmarkets provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.

    Email

    You’re in the right place for further information. Via email, nextmarkets provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.

    Nextmarkets customer service
    nextmarkets customer service bottomline

    nextmarkets's customer service has several strong features but also a few that could be improved a bit. Therefore, we can say that nextmarkets's performance is average when it comes to customer support. If you want to have a look at how other brokers similar to nextmarkets measure up, check out our broker comparison tool here.

    Author of this article

    Gergely Korpos

    Author of this article

    Gergely is the co-founder and CPO of BrokerChooser. His aim is to make personal investing crystal clear for everybody. Gergely has 10 years of experience in the financial markets. He concluded thousands of trades as a commodity trader and equity portfolio manager.

    Gergely Korpos

    Co-founder, CPO

    Gergely is the co-founder and CPO of BrokerChooser. His aim is to make personal investing crystal clear for everybody. Gergely has 10 years of experience in the financial markets. He concluded thousands of trades as a commodity trader and equity portfolio manager.

    Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology

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    52.55% of retail CFD accounts lose money

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