MultiBank customer service
When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.
To be able to tell at a glance what you should expect from MultiBank’s customer service, we collected the following must-know information.
Customer service
MultiBank has great customer support. We got quick and relevant responses via email, chat, and phone. On the negative side, they are available only 24/5.
| Pros | Cons |
|---|---|
| • Phone support | • No 24/7 support |
| • Live chat | |
| • Fast response time |
You can contact MultiBank via:
- live chat
- phone
MultiBank's live chat works well. We got relevant and quick answers for most of our questions. The only negative experience is when we asked about the fees. For these tests, we received sometimes unclear and wrong answers.
MultiBank's phone support is great. The agent was connected within 1 minute and we experienced the helpful approach in solving our problem. For example, we got a clear guide on how to place an order on the platform.
The email support is superb. We received answers within 1 day for all our emails. The answers were helpful and relevant.
It is also great that you can reach the customer support via local phone numbers.
We missed the 24/7 availability. It's not transparent what time and which time zone the customer service is available.
Check out our summary on MultiBank’s customer service compared with similar brokers, AvaTrade and FP Markets.
| MultiBank | AvaTrade | FP Markets | |
|---|---|---|---|
| Global CFD and forex broker | Global CFD and forex broker | Australian CFD and forex broker | |
| How fast was customer support when we tried? | Fast | Fast | Fast |
| Quality of Customer service answers | Good | Good | OKish |
| Live chat available | Yes | Yes | Yes |
| Phone available | Yes | Yes | Yes |
| Email available | Yes | Yes | Yes |
| 24/7 availability | No | No | No |
Let's continue with a more detailed description of MultiBank’s customer service features.
MultiBank customer service
Available customer service channels at MultiBank
One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.
You can get in touch with MultiBank in the following ways.
Please note that MultiBank is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.
MultiBank customer service
MultiBank customer service quality
We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).
Response speed at MultiBank
Live chat
You’re in good hands. MultiBank’s live chat responds quite fast, someone's usually there to help you within a minute.
Phone
On the phone, MultiBank is real quick. They’re at your disposal within a minute, so prepare your questions in advance.
No worries! MultiBank will answer your email in a short amount of time, usually within a day.
Response relevance at MultiBank
Live chat
You’ll find what you need. MultiBank’s live chat provides clear and detailed information to any questions you may have.
Phone
On the phone MultiBank provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.
You’re in the right place for further information. Via email, MultiBank provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.
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MultiBank customer service
MultiBank customer service bottomline
MultiBank's customer service is exceptionally good across multiple dimensions, therefore you'll be in good hands when it comes to any broker-related questions. If you want to have a look at how other brokers similar to MultiBank compare in this regard, check out our broker comparison tool here.
