MultiBank customer service
When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.
To be able to tell at a glance what you should expect from MultiBank’s customer service, we collected the following must-know information.
Disclaimer: 74-89% of retail investor accounts lose money when trading CFDs. You should consider whether you can afford to take the high risk of losing your money.
If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the MultiBank review.
Customer service
MultiBank has great 24/7 customer support. We got quick and helpful responses via email, chat and phone.
| Pros | Cons |
|---|---|
| • Phone support | None |
| • Live chat | |
| • Fast response time |
You can contact MultiBank via:
- live chat
- phone
MultiBank's live chat works well. We got relevant and quick answers to most of our questions. The only negative experience was when we asked about fees. In these cases, we sometimes received answers that were unclear or later turned out to be wrong.
MultiBank's phone support is great. An agent was connected within one minute and we experienced a helpful approach to solving our problems. For example, we received very clear guidance on how to place an order on the platform. In another positive, you can reach customer support in several local languages via local phone numbers.
Email support is also superb. We received answers within one day to all our emails. The answers were helpful and relevant.
MultiBank is available 24/7.
On the negative side, we missed 24/7 availability. Also, customer service hours and time zones are not transparently displayed.
Check out our summary on MultiBank’s customer service compared with similar brokers, HYCM and AvaTrade.
| MultiBank | HYCM | AvaTrade | |
|---|---|---|---|
| Global CFD and forex broker | Global CFD and forex broker | Global CFD and forex broker | |
| How fast was customer support when we tried? | Fast | Fast | Fast |
| Quality of Customer service answers | Good | OKish | Good |
| Live chat available | Yes | Yes | Yes |
| Phone available | Yes | Yes | Yes |
| Email available | Yes | Yes | Yes |
| 24/7 availability | Yes | No | No |
Let's continue with a more detailed description of MultiBank’s customer service features.
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MultiBank customer service
Available customer service channels at MultiBank
One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.
You can get in touch with MultiBank in the following ways.
The good news is that MultiBank’s customer service is available 24/7, therefore you’ll be able to get answers to your questions on short notice.
MultiBank customer service
MultiBank customer service quality
We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).
Response speed at MultiBank
Live chat
You’re in good hands. MultiBank’s live chat responds quite fast, someone's usually there to help you within a minute.
Phone
On the phone, MultiBank is real quick. They’re at your disposal within a minute, so prepare your questions in advance.
No worries! MultiBank will answer your email in a short amount of time, usually within a day.
Response relevance at MultiBank
Live chat
MultiBank’s live chat is a bit of a hit-and-miss when it comes to clarity in answering your questions, so you'd better prepare for another round of research.
Phone
On the phone MultiBank provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.
You’re in the right place for further information. Via email, MultiBank provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.
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MultiBank customer service
MultiBank customer service bottomline
MultiBank's customer service is exceptionally good across multiple dimensions, therefore you'll be in good hands when it comes to any broker-related questions. If you want to have a look at how other brokers similar to MultiBank compare in this regard, check out our broker comparison tool here.
