moomoo customer service

When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.

To be able to tell at a glance what you should expect from moomoo’s customer service, we collected the following must-know information.

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Customer service
1.5

We rate Moomoo's customer service as poor because it's only available via email, with no phone support or live chat. Email support is fast, though, and provides useful answers.
Pros Cons
Good email support No phone support
No live chat
No 24/7 support

You can contact moomoo only via email. There is no phone support or live chat function, meaning that you may find it difficult to get immediate assistance with urgent queries. This is a drawback compared with competitors, many of which offer 24/7 support via phone and/or live chat.

On the positive side, we received quick and relevant responses via email.

MooMoo review - Customer Service

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Check out our summary on moomoo’s customer service compared with similar brokers, Webull and Alpaca Trading.

moomoo customer service vs. similar brokers
moomoo Webull Alpaca Trading
US zero-fee discount broker US discount broker US API broker
How fast was customer support when we tried? Rather slow Fast Fast
Quality of Customer service answers Too vague or didn't answer Good Too vague or didn't answer
Live chat available No No No
Phone available No Yes No
Email available Yes Yes Yes
24/7 availability No Yes No

Let's continue with a more detailed description of moomoo’s customer service features.

MooMoo customer service
Available customer service channels at moomoo

One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.

You can get in touch with moomoo in the following ways.

  • Email
  • Please note that moomoo is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.

    MooMoo customer service
    moomoo customer service quality

    We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).

    Response speed at moomoo

    Email

    No worries! moomoo will answer your email in a short amount of time, usually within a day.

    Response relevance at moomoo

    Email

    You’re in the right place for further information. Via email, moomoo provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.

    MooMoo customer service
    moomoo customer service bottomline

    Overall, moomoo's customer service could be improved in multiple areas. To check out how similar brokers fare compared with moomoo, use our broker comparison tool here.

    Author of this article

    Gergely Korpos

    Author of this article

    Gergely is the co-founder and CPO of Brokerchooser. His aim is to make personal investing crystal clear for everybody. Gergely has 10 years of experience in the financial markets. He concluded thousands of trades as a commodity trader and equity portfolio manager.

    Gergely Korpos

    Co-founder, CPO

    Gergely is the co-founder and CPO of Brokerchooser. His aim is to make personal investing crystal clear for everybody. Gergely has 10 years of experience in the financial markets. He concluded thousands of trades as a commodity trader and equity portfolio manager.

    Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology

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