moomoo customer service
When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.
To be able to tell at a glance what you should expect from moomoo’s customer service, we collected the following must-know information.
If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the moomoo review.
Customer service
We rate moomoo's customer service good because it we got relevant answers in short time. On the other hand, there is no phone support.
| Pros | Cons |
|---|---|
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• Live chat
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• No phone support
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• Fast response time
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• Relevant answers
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You can contact moomoo via email and chat, the answers are relevant and quick. You should type 'agent' to the chatbot in order to talk with a person. On the other hand, there is no phone support.
They are available 24/7.
Check out our summary on moomoo’s customer service compared with similar brokers, Webull and Alpaca Trading.
| moomoo | Webull | Alpaca Trading | |
|---|---|---|---|
| US zero-fee discount broker | US discount broker | US API broker | |
| How fast was customer support when we tried? | Fast | OK | Fast |
| Quality of Customer service answers | Good | Good | Too vague or didn't answer |
| Live chat available | Yes | No | No |
| Phone available | No | Yes | No |
| Email available | Yes | Yes | Yes |
| 24/7 availability | Yes | Yes | Yes |
Let's continue with a more detailed description of moomoo’s customer service features.
moomoo customer service
Available customer service channels at moomoo
One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.
You can get in touch with moomoo in the following ways.
The good news is that moomoo’s customer service is available 24/7, therefore you’ll be able to get answers to your questions on short notice.
moomoo customer service
moomoo customer service quality
We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).
Response speed at moomoo
Live chat
You’re in good hands. moomoo’s live chat responds quite fast, someone's usually there to help you within a minute.
No worries! moomoo will answer your email in a short amount of time, usually within a day.
Response relevance at moomoo
Live chat
You’ll find what you need. moomoo’s live chat provides clear and detailed information to any questions you may have.
You’re in the right place for further information. Via email, moomoo provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.
moomoo customer service
moomoo customer service bottomline
moomoo's customer service is exceptionally good across multiple dimensions, therefore you'll be in good hands when it comes to any broker-related questions. If you want to have a look at how other brokers similar to moomoo compare in this regard, check out our broker comparison tool here.
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