moomoo customer service
When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.
To be able to tell at a glance what you should expect from moomoo’s customer service, we collected the following must-know information.
If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the moomoo review.
Customer service
We rate moomoo's customer service as poor because it is only available via email, with no phone support or live chat. Email support is fast, though, and provides useful answers.
| Pros | Cons |
|---|---|
| • Good email support | • No phone support |
| • No live chat | |
| • No 24/7 support |
You can contact moomoo only via email. There is no phone support or live chat function, meaning that you may find it difficult to get immediate assistance with urgent queries. This is a drawback compared with competitors, many of which offer 24/7 support via phone and/or live chat.
On the positive side, we received quick and relevant responses via email.
Check out our summary on moomoo’s customer service compared with similar brokers, Webull and Alpaca Trading.
| moomoo | Webull | Alpaca Trading | |
|---|---|---|---|
| US zero-fee discount broker | US discount broker | US API broker | |
| How fast was customer support when we tried? | Rather slow | OK | Fast |
| Quality of Customer service answers | Too vague or didn't answer | Good | Too vague or didn't answer |
| Live chat available | No | No | No |
| Phone available | No | Yes | No |
| Email available | Yes | Yes | Yes |
| 24/7 availability | No | No | No |
Let's continue with a more detailed description of moomoo’s customer service features.
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moomoo customer service
Available customer service channels at moomoo
One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.
You can get in touch with moomoo in the following ways.
Please note that moomoo is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.
moomoo customer service
moomoo customer service quality
We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).
Response speed at moomoo
No worries! moomoo will answer your email in a short amount of time, usually within a day.
Response relevance at moomoo
You’re in the right place for further information. Via email, moomoo provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.
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moomoo customer service
moomoo customer service bottomline
Overall, moomoo's customer service could be improved in multiple areas. To check out how similar brokers fare compared with moomoo, use our broker comparison tool here.
