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Written by: Krisztián G. Updated: Dec 2022
Expert verified

moomoo customer service

When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.

To be able to tell at a glance what you should expect from moomoo’s customer service, we collected the following must-know information.

If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the moomoo review.

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Customer service
5.0

We rate moomoo's customer service good because it we got relevant answers in short time. On the other hand, there is no phone support.
Pros
Cons
Live chat
No phone support
Fast response time
Relevant answers

You can contact moomoo via email and chat, the answers are relevant and quick. You should type 'agent' to the chatbot in order to talk with a person. On the other hand,  there is no phone support.

They are available 24/7.

moomoo review - Customer Service

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Check out our summary on moomoo’s customer service compared with similar brokers, Webull and Alpaca Trading.

moomoo customer service vs. similar brokers
moomoo Webull Alpaca Trading
US zero-fee discount broker US discount broker US API broker
How fast was customer support when we tried? Fast OK Fast
Quality of Customer service answers Good Good Too vague or didn't answer
Live chat available Yes No No
Phone available No Yes No
Email available Yes Yes Yes
24/7 availability Yes Yes Yes

Let's continue with a more detailed description of moomoo’s customer service features.

moomoo customer service
Available customer service channels at moomoo

One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.

You can get in touch with moomoo in the following ways.

  • Live chat
  • Email
  • The good news is that moomoo’s customer service is available 24/7, therefore you’ll be able to get answers to your questions on short notice.

    moomoo customer service
    moomoo customer service quality

    We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).

    Response speed at moomoo

    Live chat

    You’re in good hands. moomoo’s live chat responds quite fast, someone's usually there to help you within a minute.

    Email

    No worries! moomoo will answer your email in a short amount of time, usually within a day.

    Response relevance at moomoo

    Live chat

    You’ll find what you need. moomoo’s live chat provides clear and detailed information to any questions you may have.

    Email

    You’re in the right place for further information. Via email, moomoo provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.

    moomoo customer service
    moomoo customer service bottomline

    moomoo's customer service is exceptionally good across multiple dimensions, therefore you'll be in good hands when it comes to any broker-related questions. If you want to have a look at how other brokers similar to moomoo compare in this regard, check out our broker comparison tool here.

    Author of this article

    Krisztián Gátonyi

    Author of this article

    Krisztián has 15 years of experience in proprietary trading, mainly in the interbank currency market as a foreign exchange risk manager. Since joining BrokerChooser, he analyzed and tested 50+ brokers. He received his MSc degree in International Business from the University of Middlesex. He is also interested in real estate and dividend growth investing. His purpose is to help people find the best investment provider.

    Krisztián Gátonyi

    Senior Broker Expert

    Krisztián has 15 years of experience in proprietary trading, mainly in the interbank currency market as a foreign exchange risk manager. Since joining BrokerChooser, he analyzed and tested 50+ brokers. He received his MSc degree in International Business from the University of Middlesex. He is also interested in real estate and dividend growth investing. His purpose is to help people find the best investment provider.

    Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology

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