Moneta Markets customer service
When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.
To be able to tell at a glance what you should expect from Moneta Markets’s customer service, we collected the following must-know information.
Disclaimer: 74-89% of retail investor accounts lose money when trading CFDs. You should consider whether you can afford to take the high risk of losing your money.
If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the Moneta Markets review.
Customer service
Moneta Markets offers great customer support with a fast live chat. Emails are typically replied to within 24 hours with relevant answers. However, we missed 24/7 support.
| Pros | Cons |
|---|---|
| • Phone support | • No 24/7 support |
| • Live chat | |
| • Relevant answers |
You can contact Moneta Markets via:
- live chat
- phone
Moneta Markets has great live chat support. It is fast and we always received relevant responses.
Email support is quick and helpful. We sent three emails and got helpful and relevant answers for all of them within a day.
Phone support was also great. We received quick and relevant answers.
However, we missed 24/7 availability, as support is only provided 24/5.
Check out our summary on Moneta Markets’s customer service compared with similar brokers, Axi and IC Markets.
| Moneta Markets | Axi | IC Markets | |
|---|---|---|---|
| Global CFD and forex broker | Australian forex broker | Global forex broker | |
| How fast was customer support when we tried? | Fast | Fast | Fast |
| Quality of Customer service answers | Good | Good | OKish |
| Live chat available | Yes | Yes | Yes |
| Phone available | Yes | Yes | Yes |
| Email available | Yes | Yes | Yes |
| 24/7 availability | No | No | Yes |
Let's continue with a more detailed description of Moneta Markets’s customer service features.
Moneta Markets customer service
Available customer service channels at Moneta Markets
One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.
You can get in touch with Moneta Markets in the following ways.
Please note that Moneta Markets is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.
Moneta Markets customer service
Moneta Markets customer service quality
We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).
Response speed at Moneta Markets
Live chat
You’re in good hands. Moneta Markets’s live chat responds quite fast, someone's usually there to help you within a minute.
Phone
On the phone, Moneta Markets is real quick. They’re at your disposal within a minute, so prepare your questions in advance.
No worries! Moneta Markets will answer your email in a short amount of time, usually within a day.
Response relevance at Moneta Markets
Live chat
You’ll find what you need. Moneta Markets’s live chat provides clear and detailed information to any questions you may have.
Phone
On the phone Moneta Markets provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.
You’re in the right place for further information. Via email, Moneta Markets provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.
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Moneta Markets customer service
Moneta Markets customer service bottomline
Moneta Markets's customer service is exceptionally good across multiple dimensions, therefore you'll be in good hands when it comes to any broker-related questions. If you want to have a look at how other brokers similar to Moneta Markets compare in this regard, check out our broker comparison tool here.
