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Moneta Markets customer service

Your expert
Krisztián G.
Fact checked by
Tamás D.
Updated
Sep 2024
Personally tested
Data-driven
Independent

How is customer service at Moneta Markets?

When using an online broker, you may sometimes need assistance to locate a feature or sort out a problem. In such situations, it's good to have prompt and helpful customer service on hand.

Thankfully, Moneta Markets has excellent customer support, giving swift and to-the-point responses to your queries across several channels. Read on for details and peer comparisons.

Moneta Markets offers superb customer service
Krisztián
Krisztián Gátonyi
Forex • Market Analysis • Algo Trading

I've tested dozens of brokers over the years, which often included contacting their help desks over various issues. I was very happy with how Moneta Markets handled my queries:

  • You can reach Moneta Markets customer service via several channels.
  • Moneta Markets's help desk responds quickly to nearly all queries.
  • Moneta Markets customer support gives you useful and relevant information.
  • Looking for better treatment? See how Moneta Markets compares to its rivals.

Disclaimer: 74-89% of retail investor accounts lose money when trading CFDs. You should consider whether you can afford to take the high risk of losing your money.

Before we begin, let's see if Moneta Markets is available in your country

No, you can't open an account at Moneta Markets if you live in the United States!
United States

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74-89% of retail CFD accounts lose money

Broker
Customer service score
Moneta Markets
4.7
/5
Fusion Markets
5.0
/5
IC Markets
3.7
/5
Customer service highlights at Moneta Markets vs selected competitors
Overall score
4.3/5
Minimum deposit
$50
FX fee
Low
Index CFD fee
Average
Withdrawal fee
$0
Account opening
1 day
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74-89% of retail CFD accounts lose money

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Reach customer service via several channels

Like most companies, online brokers typically offer customer service via several channels. Phone support is usually best if you need to quickly sort out a complicated problem or emergency, while more and more users prefer live chat for simple queries. Meanwhile, email support remains your best friend if you're an introvert, or for more complex questions that aren't so time sensitive.

You will likely face many types of issues during trading, so choose a broker where you can reach all three modes of support. Here's how you can get in touch with Moneta Markets:

  • Live chat
  • Phone
  • Email

The good news is that Moneta Markets offers round-the-clock customer support, so you can reach out to them even if you're a night owl or if you live half a world away.

Our first-hand customer service experience at Moneta Markets

Moneta Markets has great multilingual live chat support. It is fast and we always received useful responses.
Email support is quick and helpful. We sent three emails and got helpful and relevant answers to all of them within a day.
In a few cases, no agents were available at phone support, but when we did get connected we received quick and relevant answers.

Moneta Markets customer service

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74-89% of retail CFD accounts lose money

User forums as an alternative to customer service

Whatever your question or problem is, you're probably not alone. This makes online forums of traders a great source of info about brokers in addition to (or even instead of) official customer service. RandomUser1234 won't be able to help you restore your account, but they can probably offer good tips on platform usage or tell you whether a certain stock is available at a broker.

Some brokers have their own community forums on their trading platforms or websites; alternatively, you can always turn to well-known forum aggregators such as Reddit. Many popular brokers have their own dedicated subreddits. Just post your question, or browse previous threads to see if it's been already answered.

Always exercise caution when taking advice from other forum users. Some information may be incorrect, outdated, or reflect the subjective judgment of a user. Also, do not share sensitive data or other material, such as screenshots that reveal your personal or financial information.

Moneta Markets help desk responds quickly

When testing the overall quality of customer support at Moneta Markets and its competitors, we paid special attention to response speed. Because let's face it, we're all very busy; so when faced with a ten-minute wait to get connected to an operator, most of us would rather jump on a Reddit forum for answers or figure out a solution to our problems on our own. So this is how we rated brokers:

  • In the case of phone and live chat support, we considered waiting times of less than one minute as great, and waiting times exceeding five minutes as poor. We scored anything in between as mid-range; including brokers where responses were sometimes swift but sometimes too slow.
  • When it comes to email support, a response within 24 hours is considered great in our book; while we believe it is poor service to keep you waiting for more than two or three days for a reply.
Broker
Live chat speed
Phone speed
Moneta Markets
Great
Mid-range
Fusion Markets
Great
Great
IC Markets
Mid-range
Great
Customer service response speed at Moneta Markets vs selected competitors
So why all the hurry? A little hold music won't hurt anyone, right? Perhaps not, but there may be situations where customer service speed can make a huge difference. Imagine you noticed that someone has broken into your account and started to withdraw your money from it. Or maybe you want to sell a free-falling stock but the order panel won't display properly. In such cases, swift customer support can potentially save you hundreds or thousands of dollars.

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74-89% of retail CFD accounts lose money

Moneta Markets offers high-quality support

Promptly picking up the phone is one thing, but it's just as important to give answers that are clear, comprehensible, sufficiently detailed and relevant to your problem. In addition to response speed, we also rated brokers based on the quality of replies and assistance we received.

  • Brokers we rated as 'great' here gave us all the necessary information and assistance.
  • Those we rated 'poor' left us scratching our heads and looking for alternative sources of information.
  • We gave a 'mid-range' score to brokers where the quality of support was inconsistent or where assistance was often less than useful.

Here's how Moneta Markets compares to its main competitors when it comes to the helpfulness of live chat, phone and email support.

Broker
Live chat
Phone
Moneta Markets
Great
Great
Fusion Markets
Great
Great
IC Markets
Mid-range
Mid-range
Customer service response quality at Moneta Markets vs selected competitors

Compare Moneta Markets with its rivals

Do you fancy using Moneta Markets's services but not sure you'd get the level of customer service you deserve? Try our broker comparison tool, where you can size up 100+ brokers side by side and filter for many criteria including high-quality customer support.

Want to see how Moneta Markets fares in other respects such as trading fees, funding options or platform quality? Read our full review of Moneta Markets for 2024.

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74-89% of retail CFD accounts lose money

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author
Krisztián Gátonyi
Author of this article
I have 15 years of experience in proprietary trading, mainly in the interbank currency market as a foreign exchange risk manager. I'm actively involved in reviewing the 100+ brokers listed on our site. I personally open accounts with real money, execute trades, test customer services. I hold an MSc in International Business from the University of Middlesex. My purpose is to help people find the best investment provider.
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