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MEXEM customer service

When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.

To be able to tell at a glance what you should expect from MEXEM’s customer service, we collected the following must-know information.

If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the MEXEM review.

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Customer service
4.0

MEXEM's customer service is overall of good quality, although we missed 24/7 availability.
Pros Cons
Phone support No 24/7 support
Fast response time Chat only through WhatsApp
Relevant answers

You can contact MEXEM via:

  • Phone
  • Email
  • WhatsApp

 

MEXEM’s phone support was fast and we got relevant answers.

We also got quick and relevant answers to our email queries.

However, the broker does not have a direct live chat option. You can chat with them via WhatsApp, which you have to download if you don't have the app.

We also missed 24/7 customer service availability.

MEXEM review - Customer Service

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Check out our summary on MEXEM’s customer service compared with similar brokers, Saxo Bank and Swissquote.

MEXEM customer service vs. similar brokers
MEXEM Saxo Bank Swissquote
Global stockbroker Danish investment bank Swiss investment bank
How fast was customer support when we tried? Fast Fast Fast
Quality of Customer service answers Good Good Good
Live chat available No No Yes
Phone available Yes Yes Yes
Email available Yes Yes Yes
24/7 availability No No No

Let's continue with a more detailed description of MEXEM’s customer service features.

MEXEM customer service
Available customer service channels at MEXEM

One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.

You can get in touch with MEXEM in the following ways.

  • Phone
  • Email
  • Please note that MEXEM is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.

    MEXEM customer service
    MEXEM customer service quality

    We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).

    Response speed at MEXEM

    Phone

    On the phone, MEXEM is real quick. They’re at your disposal within a minute, so prepare your questions in advance.

    Email

    No worries! MEXEM will answer your email in a short amount of time, usually within a day.

    Response relevance at MEXEM

    Phone

    On the phone MEXEM provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.

    Email

    You’re in the right place for further information. Via email, MEXEM provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.

    MEXEM customer service
    MEXEM customer service bottomline

    MEXEM's customer service has several strong features but also a few that could be improved a bit. Therefore, we can say that MEXEM's performance is average when it comes to customer support. If you want to have a look at how other brokers similar to MEXEM measure up, check out our broker comparison tool here.

    Author of this article

    Krisztián Gátonyi

    Author of this article

    Krisztián has 15 years of experience in proprietary trading, mainly in the interbank currency market as a foreign exchange risk manager. He received his MSc degree in International Business from the University of Middlesex. He is interested also in real estate and dividend growth investing. His purpose is to help people find the best investment provider.

    Krisztián Gátonyi

    Senior Broker Expert

    Krisztián has 15 years of experience in proprietary trading, mainly in the interbank currency market as a foreign exchange risk manager. He received his MSc degree in International Business from the University of Middlesex. He is interested also in real estate and dividend growth investing. His purpose is to help people find the best investment provider.

    Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology

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