MEXEM customer service
When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.
To be able to tell at a glance what you should expect from MEXEM’s customer service, we collected the following must-know information.
If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the MEXEM review.
Customer service
MEXEM's customer service is overall of good quality, although we missed 24/7 availability.
| Pros | Cons |
|---|---|
|
• Phone support
|
• No 24/7 support
|
|
• Fast response time
|
• Chat only through WhatsApp
|
|
• Relevant answers
|
|
You can contact MEXEM via:
- Phone
MEXEM’s phone support was fast and we got relevant answers.
We also got quick and relevant answers to our email queries.
However, the broker does not have a direct live chat option. You can chat with them via WhatsApp, which you have to download if you don't have the app.
We also missed 24/7 customer service availability.
Check out our summary on MEXEM’s customer service compared with similar brokers, Saxo Bank and DEGIRO.
| MEXEM | Saxo Bank | DEGIRO | |
|---|---|---|---|
| Global stockbroker | Danish investment bank | German-Dutch discount broker | |
| How fast was customer support when we tried? | Fast | Fast | OK |
| Quality of Customer service answers | Good | Good | Good |
| Live chat available | No | No | No |
| Phone available | Yes | Yes | Yes |
| Email available | Yes | Yes | Yes |
| 24/7 availability | No | No | Yes |
Let's continue with a more detailed description of MEXEM’s customer service features.
MEXEM customer service
Available customer service channels at MEXEM
One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.
You can get in touch with MEXEM in the following ways.
Please note that MEXEM is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.
MEXEM customer service
MEXEM customer service quality
We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).
Response speed at MEXEM
Phone
On the phone, MEXEM is real quick. They’re at your disposal within a minute, so prepare your questions in advance.
No worries! MEXEM will answer your email in a short amount of time, usually within a day.
Response relevance at MEXEM
Phone
On the phone MEXEM provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.
You’re in the right place for further information. Via email, MEXEM provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.
MEXEM customer service
MEXEM customer service bottomline
MEXEM's customer service is exceptionally good across multiple dimensions, therefore you'll be in good hands when it comes to any broker-related questions. If you want to have a look at how other brokers similar to MEXEM compare in this regard, check out our broker comparison tool here.
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