Merrill Edge customer service

When you want to contact a broker, be a beginner investor or an experienced trader, it’s important to have their customer service fast and truly helpful. These depend on the range of their available platforms and the relevance of their responses.

To be able to tell from a glance what you should expect from Merrill Edge’s customer service, we collected the following must-know information.

Customer service
4.5

You can contact Merrill Edge through phone support, the chat box, mail, or by visiting a Bank of America branch. There is also an online mailbox for document upload, but no email address for general inquiries.
Pros Cons
Phone support No email support
Live chat

You can contact Merrill Edge via:

  • live chat
  • telephone

Merrill Edge has a fast live chat. The relevancy of the answers was satisfactory.

Merrill Edge's phone support was fast and we got relevant answers.

We liked the 24/7 availability. The only thing we missed was email support.

Merrill Edge review - Customer Service

More

Check out our summary on Merrill Edge’s customer service compared to similar brokers, TD Ameritrade and Charles Schwab.

Merrill Edge customer service vs. similar brokers
Merrill Edge TD Ameritrade Charles Schwab
US discount broker US-based stockbroker US discount broker
How fast was customer support when we tried? Fast Fast Fast
Quality of Customer service answers Good Good Good
Live chat available Yes Yes Yes
Phone available Yes Yes Yes
Email available No Yes No
24/7 availability Yes Yes Yes

Let us continue with a more detailed description of Merrill Edge’s customer service features.

Merrill Edge customer service
Available customer service channels at Merrill Edge

One of the most essential components of a well-functioning customer service is the number of platforms on which you can reach out for help. Usually, the more communication tool, the more certainty to have somebody answer your questions in time.

You can get in touch with [Broker] in the following ways.

  • Live chat
  • Phone
  • The good news is, Merrill Edge’s customer service is available 24/7, hence you’ll be able to find answers to your questions on a short notice.

    Merrill Edge customer service
    Merrill Edge customer service quality

    We define quality of customer service based on their response-speed (e.g.: if they answer the phone in a few minutes, it counts as quick, but if they make you wait a lot, that’s a poor response-speed quality) and their response-relevance (e.g.: whether they provide a clear or an ambiguous answer to your questions that needs further clarification).

    Response speed at Merrill Edge

    Live chat

    You’re in good hands. Merrill Edge’s live chat responds quite fast, they’re up to help you within a minute.

    Phone

    On the phone, Merrill Edge is real quick. They’re at your disposal in a minute, so prepare your questions in advance.

    Response relevance at Merrill Edge

    Live chat

    You’ll find what you need. Merrill Edge’s live chat provides clear and detailed information about your possible questions.

    Phone

    On the phone Merrill Edge provides all the necessary information in an easily comprehensible way, they pay attention to your concerns and they give the right answers.

    Merrill Edge customer service
    Merrill Edge customer service bottomline

    Merrill Edge's customer service is exceptionally good across multiple dimensions, hence you'll be in good hands when it comes to your broker-related questions. If you want to have a look at how other brokers similar to Merrill Edge operate, check out our compare brokers function here.

    Author of this article

    Nicole Conrad

    Author of this article

    Nicole is an intern content contributor for Brokerchooser. She comes to Brokerchooser with experience and certification in Accounting, and she currently is pursuing graduate studies in Economic Policy. Nicole writes broker reviews to provide transparency for customers: highlighting brokers’ exceptional services and holding them accountable for questionable practices.

    Nicole Conrad

    Broker Analyst

    Nicole is an intern content contributor for Brokerchooser. She comes to Brokerchooser with experience and certification in Accounting, and she currently is pursuing graduate studies in Economic Policy. Nicole writes broker reviews to provide transparency for customers: highlighting brokers’ exceptional services and holding them accountable for questionable practices.

    Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology

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