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Written by: Nicole C. Updated: Dec 2022
Expert verified

Merrill Edge customer service

When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.

To be able to tell at a glance what you should expect from Merrill Edge’s customer service, we collected the following must-know information.

If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the Merrill Edge review.

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Customer service
4.0

You can contact Merrill Edge via phone, chat, mail, or by visiting a Bank of America branch. There is also an online mailbox for document upload, but no email address for general inquiries.
Pros
Cons
Phone support
No email support
Live chat

You can contact Merrill Edge via:

  • live chat
  • telephone

Merrill Edge has a fast live chat. The relevancy of the answers was satisfactory.

Merrill Edge's phone support was fast and we got relevant answers.

We liked the 24/7 availability. The only thing we missed was email support.

Merrill Edge review - Customer Service

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Check out our summary on Merrill Edge’s customer service compared with similar brokers, Fidelity and Vanguard.

Merrill Edge customer service vs. similar brokers
Merrill Edge Fidelity Vanguard
US discount broker US stockbroker US stockbroker
How fast was customer support when we tried? Fast Fast Fast
Quality of Customer service answers Good Good Good
Live chat available Yes Yes No
Phone available Yes Yes Yes
Email available No Yes Yes
24/7 availability Yes No No

Let's continue with a more detailed description of Merrill Edge’s customer service features.

Merrill Edge customer service
Available customer service channels at Merrill Edge

One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.

You can get in touch with Merrill Edge in the following ways.

  • Live chat
  • Phone
  • The good news is that Merrill Edge’s customer service is available 24/7, therefore you’ll be able to get answers to your questions on short notice.

    Merrill Edge customer service
    Merrill Edge customer service quality

    We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).

    Response speed at Merrill Edge

    Live chat

    You’re in good hands. Merrill Edge’s live chat responds quite fast, someone's usually there to help you within a minute.

    Phone

    On the phone, Merrill Edge is real quick. They’re at your disposal within a minute, so prepare your questions in advance.

    Response relevance at Merrill Edge

    Live chat

    You’ll find what you need. Merrill Edge’s live chat provides clear and detailed information to any questions you may have.

    Phone

    On the phone Merrill Edge provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.

    Merrill Edge customer service
    Merrill Edge customer service bottomline

    Merrill Edge's customer service has several strong features but also a few that could be improved a bit. Therefore, we can say that Merrill Edge's performance is average when it comes to customer support. If you want to have a look at how other brokers similar to Merrill Edge measure up, check out our broker comparison tool here.

    Author of this article

    Nicole Conrad

    Author of this article

    Nicole is a former intern content contributor for BrokerChooser. She came with experience and certification in Accounting, and pursued graduate studies in Economic Policy. Nicole wrote broker reviews to provide transparency for customers: highlighting brokers’ exceptional services and holding them accountable for questionable practices.

    Nicole Conrad

    Nicole is a former intern content contributor for BrokerChooser. She came with experience and certification in Accounting, and pursued graduate studies in Economic Policy. Nicole wrote broker reviews to provide transparency for customers: highlighting brokers’ exceptional services and holding them accountable for questionable practices.

    Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology

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