Markets.com customer service
When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.
To be able to tell at a glance what you should expect from Markets.com’s customer service, we collected the following must-know information.
Disclaimer: 67% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you can afford to take the high risk of losing your money.
If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the Markets.com review.
Customer service
Markets.com's customer service is good: you can reach it on several channels and get quick and relevant answers. However, it is not available on weekends.
| Pros | Cons |
|---|---|
| • Phone support | • No support on weekends |
| • Live chat | |
| • Fast response time |
You can contact Markets.com via:
- live chat
- phone
- online query form
Markets.com's customer service was always quick and reliable when we tested it. For example, when we asked about fees, they also mentioned the financing rates. You can rate your agent at the end of the conversation, which is a good way to give feedback. The tone was also professional.
If you prefer the phone, you can call a local phone number, so there is no need for an international call. You can find the local phone numbers on the website.
- EU: +357 2222 2121
- AU: +61 280 144929
- Other countries: +44 203 1500 380
On the negative side, customer service is not available on weekends, so it is only 24/5.
Check out our summary on Markets.com’s customer service compared with similar brokers, FXTM and FP Markets.
| Markets.com | FXTM | FP Markets | |
|---|---|---|---|
| Global CFD and forex broker | Global CFD and forex broker | Australian CFD and forex broker | |
| How fast was customer support when we tried? | Fast | Fast | Fast |
| Quality of Customer service answers | Good | Good | OKish |
| Live chat available | Yes | Yes | Yes |
| Phone available | Yes | Yes | Yes |
| Email available | Yes | Yes | Yes |
| 24/7 availability | No | No | Yes |
Let's continue with a more detailed description of Markets.com’s customer service features.
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Markets.com customer service
Available customer service channels at Markets.com
One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.
You can get in touch with Markets.com in the following ways.
Please note that Markets.com is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.
Markets.com customer service
Markets.com customer service quality
We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).
Response speed at Markets.com
Live chat
You’re in good hands. Markets.com’s live chat responds quite fast, someone's usually there to help you within a minute.
Phone
On the phone, Markets.com is real quick. They’re at your disposal within a minute, so prepare your questions in advance.
Markets.com is quite unpredictable. Sometimes answers come pretty fast, but getting feedback only after 2 days is also not unheard of.
Response relevance at Markets.com
Live chat
You’ll find what you need. Markets.com’s live chat provides clear and detailed information to any questions you may have.
Phone
On the phone Markets.com provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.
You’re in the right place for further information. Via email, Markets.com provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.
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Markets.com customer service
Markets.com customer service bottomline
Markets.com's customer service has several strong features but also a few that could be improved a bit. Therefore, we can say that Markets.com's performance is average when it comes to customer support. If you want to have a look at how other brokers similar to Markets.com measure up, check out our broker comparison tool here.
