Markets.com customer service
When you want to contact a broker, be a beginner investor or an experienced trader, it’s important to have their customer service fast and truly helpful. These depend on the range of their available platforms and the relevance of their responses.
To be able to tell from a glance what you should expect from Markets.com’s customer service, we collected the following must-know information.
Customer service
Markets.com's customer service is good: you can reach it on several channels and get quick and relevant answers. However, it is not available on weekends.
| Pros | Cons |
|---|---|
| • Phone support | • No support on weekends |
| • Live chat | |
| • Fast response time |
You can contact Markets.com via:
- live chat
- phone
Markets.com's customer service was always quick and reliable when we tested it. For example, when we asked about fees, they also mentioned the financing rates. You can rate your agent at the end of the conversation, which is a good way to give feedback. The tone was also professional.
If you prefer the phone, you can call a local phone number, so there is no need for an international call.
On the negative side, customer service is not available on weekends, so it is only 24/5.
Check out our summary on Markets.com’s customer service compared to similar brokers, Plus500 and eToro.
| Markets.com | Plus500 | eToro | |
|---|---|---|---|
| Global CFD and forex broker | Global CFD broker | Global social trading broker | |
| How fast was customer support when we tried? | Fast | Fast | Fast |
| Quality of Customer service answers | Good | Good | Good |
| Live chat available | Yes | Yes | Yes |
| Phone available | Yes | No | No |
| Email available | Yes | Yes | Yes |
| 24/7 availability | No | Yes | No |
Let us continue with a more detailed description of Markets.com’s customer service features.
Markets.com customer service
Available customer service channels at Markets.com
One of the most essential components of a well-functioning customer service is the number of platforms on which you can reach out for help. Usually, the more communication tool, the more certainty to have somebody answer your questions in time.
You can get in touch with [Broker] in the following ways.
Pay attention to the fact that Markets.com is not available 24/7, so you better think twice before reaching out for help waiting for an immediate response.
Markets.com customer service
Markets.com customer service quality
We define quality of customer service based on their response-speed (e.g.: if they answer the phone in a few minutes, it counts as quick, but if they make you wait a lot, that’s a poor response-speed quality) and their response-relevance (e.g.: whether they provide a clear or an ambiguous answer to your questions that needs further clarification).
Response speed at Markets.com
Live chat
You’re in good hands. Markets.com’s live chat responds quite fast, they’re up to help you within a minute.
Phone
On the phone, Markets.com is real quick. They’re at your disposal in a minute, so prepare your questions in advance.
Markets.com is quite unpredictable. Sometimes answers come pretty fast, but getting feedback after 2 days also happens.
Response relevance at Markets.com
Live chat
You’ll find what you need. Markets.com’s live chat provides clear and detailed information about your possible questions.
Phone
On the phone Markets.com provides all the necessary information in an easily comprehensible way, they pay attention to your concerns and they give the right answers.
You’re in the right place for further information. Via email, Markets.com provides you with all the necessary answers to your questions since they tend to write a detailed and clear summary to your questions.
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Markets.com customer service
Markets.com customer service bottomline
Markets.com's customer service has several good features and a few that could be improved a bit. Therefore, we can say that Markets.com's performance of customer support is average. If you want to have a look at how other brokers similar to Markets.com operate, check out our compare brokers function here.
