Markets.com customer service

When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.

To be able to tell at a glance what you should expect from Markets.com’s customer service, we collected the following must-know information.

Disclaimer: 79.9% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you can afford to take the high risk of losing your money.

If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the Markets.com review.

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79.9% of retail CFD accounts lose money

Customer service
5.0

Markets.com's customer service is good: you can reach it via several channels and get quick and useful responses. However, it is not available on weekends.
Pros Cons
Phone support No support on weekends
Live chat
Fast response time

You can contact Markets.com via:

  • live chat
  • phone
  • email
  • online query form

Markets.com's customer service was always quick, reliable and professional when we tested it. For example, when we asked about fees, they also brought up financing rates. You can rate your agent at the end of the conversation, which is a good way to provide feedback.

If you prefer queries over the phone, you can call a phone number appropriate for your region; you can find these phone numbers on the website.

  • EU: +357 2222 2121
  • AU: +61 280 144929
  • Other countries: +44 203 1500 380

On the negative side, customer service is only 24/5, meaning it is not available on weekends.

Markets.com review - Customer Service

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79.9% of retail CFD accounts lose money

Check out our summary on Markets.com’s customer service compared with similar brokers, Capital.com and eToro.

Markets.com customer service vs. similar brokers
Markets.com Capital.com eToro
Global CFD and forex broker Global CFD broker Global social trading broker
How fast was customer support when we tried? Fast Fast OK
Quality of Customer service answers Good Good Good
Live chat available Yes Yes Yes
Phone available Yes Yes No
Email available Yes Yes Yes
24/7 availability No No No

Let's continue with a more detailed description of Markets.com’s customer service features.

Markets.com customer service
Available customer service channels at Markets.com

One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.

You can get in touch with Markets.com in the following ways.

  • Live chat
  • Phone
  • Email
  • Please note that Markets.com is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.

    Markets.com customer service
    Markets.com customer service quality

    We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).

    Response speed at Markets.com

    Live chat

    You’re in good hands. Markets.com’s live chat responds quite fast, someone's usually there to help you within a minute.

    Phone

    On the phone, Markets.com is real quick. They’re at your disposal within a minute, so prepare your questions in advance.

    Email

    Markets.com is quite unpredictable. Sometimes answers come pretty fast, but getting feedback only after 2 days is also not unheard of.

    Response relevance at Markets.com

    Live chat

    You’ll find what you need. Markets.com’s live chat provides clear and detailed information to any questions you may have.

    Phone

    On the phone Markets.com provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.

    Email

    You’re in the right place for further information. Via email, Markets.com provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.

    Markets.com customer service
    Markets.com customer service bottomline

    Markets.com's customer service is exceptionally good across multiple dimensions, therefore you'll be in good hands when it comes to any broker-related questions. If you want to have a look at how other brokers similar to Markets.com compare in this regard, check out our broker comparison tool here.

    Author of this article

    Réka Hidas

    Author of this article

    Réka has attended the International Business and Economics bachelor program at the Corvinus University of Budapest. She's eager to help investors find the best investment providers, through writing extensive reviews. On a more personal level she wants to develop her skills and grow professionally on this field.

    Réka Hidas

    Junior Broker Analyst

    Réka has attended the International Business and Economics bachelor program at the Corvinus University of Budapest. She's eager to help investors find the best investment providers, through writing extensive reviews. On a more personal level she wants to develop her skills and grow professionally on this field.

    Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology

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    79.9% of retail CFD accounts lose money

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