Markets.com customer service

When you want to contact a broker, be a beginner investor or an experienced trader, it’s important to have their customer service fast and truly helpful. These depend on the range of their available platforms and the relevance of their responses.

To be able to tell from a glance what you should expect from Markets.com’s customer service, we collected the following must-know information.

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73.9% of retail CFD accounts lose money

Customer service
4.4

Markets.com's customer service is good: you can reach it on several channels and get quick and relevant answers. However, it is not available on weekends.
Pros Cons
Phone support No support on weekends
Live chat
Fast response time

You can contact Markets.com via:

  • live chat
  • phone
  • email

Markets.com's customer service was always quick and reliable when we tested it. For example, when we asked about fees, they also mentioned the financing rates. You can rate your agent at the end of the conversation, which is a good way to give feedback. The tone was also professional.

If you prefer the phone, you can call a local phone number, so there is no need for an international call. 

On the negative side, customer service is not available on weekends, so it is only 24/5.

Markets.com review - Customer Service

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73.9% of retail CFD accounts lose money

Check out our summary on Markets.com’s customer service compared to similar brokers, Plus500 and eToro.

Markets.com customer service vs. similar brokers
Markets.com Plus500 eToro
Global CFD and forex broker Global CFD broker Global social trading broker
How fast was customer support when we tried? Fast Fast Fast
Quality of Customer service answers Good Good Good
Live chat available Yes Yes Yes
Phone available Yes No No
Email available Yes Yes Yes
24/7 availability No Yes No

Let us continue with a more detailed description of Markets.com’s customer service features.

Markets.com customer service
Available customer service channels at Markets.com

One of the most essential components of a well-functioning customer service is the number of platforms on which you can reach out for help. Usually, the more communication tool, the more certainty to have somebody answer your questions in time.

You can get in touch with [Broker] in the following ways.

  • Live chat
  • Phone
  • Email
  • Pay attention to the fact that Markets.com is not available 24/7, so you better think twice before reaching out for help waiting for an immediate response.

    Markets.com customer service
    Markets.com customer service quality

    We define quality of customer service based on their response-speed (e.g.: if they answer the phone in a few minutes, it counts as quick, but if they make you wait a lot, that’s a poor response-speed quality) and their response-relevance (e.g.: whether they provide a clear or an ambiguous answer to your questions that needs further clarification).

    Response speed at Markets.com

    Live chat

    You’re in good hands. Markets.com’s live chat responds quite fast, they’re up to help you within a minute.

    Phone

    On the phone, Markets.com is real quick. They’re at your disposal in a minute, so prepare your questions in advance.

    Email

    Markets.com is quite unpredictable. Sometimes answers come pretty fast, but getting feedback after 2 days also happens.

    Response relevance at Markets.com

    Live chat

    You’ll find what you need. Markets.com’s live chat provides clear and detailed information about your possible questions.

    Phone

    On the phone Markets.com provides all the necessary information in an easily comprehensible way, they pay attention to your concerns and they give the right answers.

    Email

    You’re in the right place for further information. Via email, Markets.com provides you with all the necessary answers to your questions since they tend to write a detailed and clear summary to your questions.

    Markets.com customer service
    Markets.com customer service bottomline

    Markets.com's customer service has several good features and a few that could be improved a bit. Therefore, we can say that Markets.com's performance of customer support is average. If you want to have a look at how other brokers similar to Markets.com operate, check out our compare brokers function here.

    Author of this article

    Gergely Korpos

    Author of this article

    Gergely is the co-founder and CPO of Brokerchooser. His aim is to make personal investing crystal clear for everybody. Gergely has 10 years of experience in the financial markets. He concluded thousands of trades as a commodity trader and equity portfolio manager.

    Gergely Korpos

    Co-founder, CPO

    Gergely is the co-founder and CPO of Brokerchooser. His aim is to make personal investing crystal clear for everybody. Gergely has 10 years of experience in the financial markets. He concluded thousands of trades as a commodity trader and equity portfolio manager.

    Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology

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